I like that Interact is incredibly user friendly and that they are always trying to keep ahead of the curve, never standing still with their development. This allows us to keep making improvements to help our colleagues find things quicker and get valuable time back to spend with the people we support. The initial setup was very easy, thanks to a very knowledgeable and helpful team. Review collected by and hosted on G2.com.

I don't like the outdated designs and functionality of Forms in Interact. Also, the Pulse feature lacks development and functionality, especially as it is our preferred option for pop-ups on site. It's way behind Survey Monkey in terms of capabilities. Review collected by and hosted on G2.com.

I like that Interact provides a purpose-built platform for internal communications, so everything is in one place. It's a comms hub that staff can use to easily find relevant info for their work and share themselves independently. I like the fact that we can run and customize it from the comms team without needing IT support. I enjoy its good, modern look and appreciate that there are so many features to try out. It requires few resources to run and keeps it fresh and usable for our users. Review collected by and hosted on G2.com.

Requested features could be rolled out faster Review collected by and hosted on G2.com.

Their interact software is intuitive and their new block editor has been amazing. So easy for editors to use. Their support is first class and respond to emails and tickets promptly. Review collected by and hosted on G2.com.

There is nothing I dislike about Interact but their email newsletter tool has had some teething issues and bugs which they are continuing to work on and improve. Review collected by and hosted on G2.com.

I appreciate the stellar support we receive from Interact. The ease of use is a big plus as it allows us to delegate content management throughout the business without needing HTML or CSS knowledge. The initial setup was smooth despite a few bumps due to the amount of content we migrated. Review collected by and hosted on G2.com.

The block editor can be difficult at times, including the HTML widget's flexibility. Review collected by and hosted on G2.com.

Interact provides a comprehensive internal communications platform which is critical for our daily operations as a mostly remote workforce. It gives us a place where employees can turn to for current and reliable information, which is crucial. I appreciate the calendar functionality that helps keep us all connected in a digital environment. I also like that Interact is integrated with MS Teams and Office SharePoint. Review collected by and hosted on G2.com.

I've never had an easy time with the ticketing system. I find that I often have to provide a lot of information as well as creative solutions. Review collected by and hosted on G2.com.

I find Interact easy to use, which is great for creating beautiful pages. We love the newsletters we can create for our employees, which help us reach them weekly with updates from our CEO. There is strong readership and engagement from this. The team that helped us with our setup was fantastic. Review collected by and hosted on G2.com.

I would like to see the site landing pages include the option for a block editor. I would also like to see more options for templates, like Sales page and Newsletter templates. Review collected by and hosted on G2.com.

I like that Interact is easy to use and looks good as a user. The peer-to-peer recognition program is well used and runs easily. I also appreciate the many features we can embed in the page, like the way video displays or expanding sections. The initial setup was straightforward, and the support team was a big help. Review collected by and hosted on G2.com.

The page layout can be tricky to wrap text around an image. The email feature is just okay, I'd like it if it could replace the other system I use. It would be good if it could connect more than it does. Review collected by and hosted on G2.com.

The platform is so easy to use. The click and drop features make is really easy to build a page and the text formatting is consistent. It's the best content management system I've used. It's so easy to create a new page or site and there are a great variety of site widgets available.

The ongoing customer support is amazing. Our customer success manager, is amazing! He is so quick to respond to our questions and provides valuable insight to how we can continue to evolve and improve our intranet. We view him as an extension of our internal communications team. Review collected by and hosted on G2.com.

I can't think of a downsize to using the platform. Review collected by and hosted on G2.com.

I find Interact's product incredibly flexible and evolving, which caters well to our business needs. The support team is exceptional; they helped us with technical challenges and implemented effective governance models during the implementation phase. Interactive features, like forums and calendars, help to enhance communication and engagement within our organisation. The rewards feature is a brilliant addition, allowing staff recognition and boosting morale. The application and analytics dashboard are invaluable, offering insights and keeping staff engaged. Post-launch support with a dedicated customer success manager has been really useful, ensuring continuous growth and satisfaction. Review collected by and hosted on G2.com.

One very minor issue is with the widgets, which can be a little restrictive at times. For instance, on the calendar, we are limited to having only five categories. Being part of a large organisation, we would like to have more categories. Although this is a small product-based tweak, it is something we would like to adjust. Review collected by and hosted on G2.com.

We love Interact's ability to unify our organsiational culture across a global workforce as the digital space our people frequent every day. Once it’s set up, the user experience is intuitive and engaging, and the targeting and analytics tools make it easy to reach the right people and measure impact. It’s a strong foundation for connecting a large, dispersed organisation.

We had a particualrly enjoyable implementation experience, working alongside the Interact team. From this, through to the current relationship with our Customer Success Manager, we feel extremely supported and understood in our needs as a customer. Review collected by and hosted on G2.com.

There's no major negatives as such but we're very aware that, as the solution has so much flexibility and configurability , this requires knowledge within the admin roles and continued learning so we're clear on how we're leveraging the solution as best as we can. Review collected by and hosted on G2.com.