I have been using Innovative Employee Solutions (IES) for our HR and payroll services for 8 years and have had an excellent experience. The professional, responsive, and dedicated team has been integral in providing top-tier support for our contractors, from onboarding to payroll management. IES makes the process seamless and efficient, and their expertise and proactive communication have been invaluable to our operations. I appreciate their reliability and genuine commitment to understanding our business needs, consistently delivering dependable support. The team's clear communication and attention to detail make us confident that our contractors are well taken care of. Additionally, the cost and range of services offered by IES were significant factors that stood out to us and prompted our switch to them from previous HR companies. I am highly likely to recommend IES to friends and colleagues. Review collected by and hosted on G2.com.

I find the timekeeping system to be less user-friendly than I would like. Navigating it sometimes requires extra assistance, which can be cumbersome from the customer side. Review collected by and hosted on G2.com.

The collaborative partnership and responsiveness from the GTS-IES team. IES leadership, along with our Account Management team/Employment Specialists—especially Miranda M.—have truly stood out for their proactive approach, attention to detail, commitment to finding solutions, and high level of engagement. Their prompt follow-up on backgrounds and compliance matters has clearly led to faster turnaround times. Improved communication and accuracy have made onboarding more efficient and have reduced the need for repeated follow-ups. The team's elevated consistency has resulted in a smoother and more dependable experience for both GTS staff and contractors. We genuinely value this level of support, as it has made a noticeable impact and sets a standard we hope will continue. Review collected by and hosted on G2.com.

Feedback from contractors suggests a preference for more verbal follow-up and real-time communication, as responsiveness by phone or direct outreach tends to create stronger engagement and clarity than email alone.

A balance of proactive calls plus written follow-up would further enhance the contractor experience and reinforce the strong service foundation already in place. Review collected by and hosted on G2.com.

Great client service and user friendly systems Review collected by and hosted on G2.com.

This is nothing that I do not like about IES Review collected by and hosted on G2.com.

Dedicated team who has taken time to understand our business. Review collected by and hosted on G2.com.

There is nothing to dislike at all. The only thing I would have done differently when we set up the engagement is make sure I had my information better prepared for the handover, given we operate in such different employment jurisdictions. Review collected by and hosted on G2.com.

IES is very quick to respond with quesitons or concerns. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike. Review collected by and hosted on G2.com.

The team at IES has been an outstanding partner, consistently providing strong support and collaboration throughout our work together. Their responsiveness, professionalism, and commitment to success have made a meaningful impact on our team’s ability to deliver. We especially want to extend our sincere thanks to Travis for his leadership and continued support—his efforts have not gone unnoticed and are truly appreciated. Review collected by and hosted on G2.com.

IES provides great support to our team - Review collected by and hosted on G2.com.

IES is our EOR partner in providing exceptional temporary employees to our clients all over the country. They offer benefits and that comply with each individual state and allow us to attract candidates to fulfill our clients needs. Their customer service is excellent. Review collected by and hosted on G2.com.

They are a pleasure to work with so there is no downside Review collected by and hosted on G2.com.

Their responsiveness, turnaround of requests and their commitment to work with our team to ensure services needed are implemented timely and accruately. Review collected by and hosted on G2.com.

N/A - we did not have a negative experience. Review collected by and hosted on G2.com.

One of the features I like best about IES is the customer support. The team is very supportive and responsive to e-mails and requests. Review collected by and hosted on G2.com.

There are times when it is hard to reach the payroll team for pressing issues. Review collected by and hosted on G2.com.

Flexibility in Work Arrangements:

Offering flexible hours, remote work options, or hybrid models can help employees balance personal and professional responsibilities, leading to higher job satisfaction and productivity.

Upskilling and Continuous Learning:

Providing opportunities for employees to learn new skills and advance their careers keeps them motivated and better equipped to handle evolving job demands.

Employee Wellness Programs:

Implementing wellness programs that focus on physical, mental, and emotional health can reduce burnout and improve overall well-being, leading to a more engaged and productive workforce. Review collected by and hosted on G2.com.

Flexibility in Work Arrangements:

Offering flexible hours, remote work options, or hybrid models can help employees balance personal and professional responsibilities, leading to higher job satisfaction and productivity.

Upskilling and Continuous Learning:

Providing opportunities for employees to learn new skills and advance their careers keeps them motivated and better equipped to handle evolving job demands.

Employee Wellness Programs:

Implementing wellness programs that focus on physical, mental, and emotional health can reduce burnout and improve overall well-being, leading to a more engaged and productive workforce. Review collected by and hosted on G2.com.