InMotion Hosting Reviews & Product Details

InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients.

Seller

InMotion Hosting

Discussions

InMotion Hosting Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Carrie Smaha (InMotion Hosting)

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by InMotion Hosting.

VPS Hosting

Starting at $13.99

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InMotion Hosting Integrations

(17)

Verified by InMotion Hosting

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Hannes B.

Founder

Small-Business (50 or fewer emp.)

3/11/2021

"What a great service provider"

5/5

What do you like best about InMotion Hosting?

Being a developer, I have tested a number of other providers and I can honestly say... There is no one that comes close to InMotion Hosting. Been with them for more than 8 years and their services have been outstanding!! Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I cannot think of one single thing I dislike Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/12/2021

"Great reliable service at a reasonable price."

5/5

What do you like best about InMotion Hosting?

Ease of hosting, user guides and documentation. Hosting and domain packages Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Porting to a different hosting service is not that great experience. Review collected by and hosted on G2.com.

Response from Carrie Smaha of InMotion Hosting

edit

We're glad to hear that you find our service reliable and reasonably priced. We appreciate your feedback on the ease of hosting and our user guides. We apologize for any inconvenience during the porting process and will work to improve that experience.

Mario H.

Small-Business (50 or fewer emp.)

11/27/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Multilingual support and fast data transfer"

4/5

What do you like best about InMotion Hosting?

The hoster offers a good all-round service. We have also activated a CMS (which was already pre-installed). The support handles our requests very fast. I can activate the most important services myself in the admin area. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

The wordpress hosting package costs more - we will wail on the standard package in the future and simply install wp ourselves. Review collected by and hosted on G2.com.

Tejash P.

Managing Director

Small-Business (50 or fewer emp.)

9/16/2020

"Decent host but has some downtime issues"

3/5

What do you like best about InMotion Hosting?

The price is good and the support is amazing Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Recently the servers seem to go down for short periods everyday. This effects my website, emails and cpanel access. The organisation is also American so I can't transfer my .co.uk domains to them. Review collected by and hosted on G2.com.

Kim P.

Social Media and Content Development Manager

Small-Business (50 or fewer emp.)

12/17/2019

"They've always been able to help me within minutes"

4.5/5

Kimberly H.

Business Owner

Small-Business (50 or fewer emp.)

12/7/2019

"Long Time InMotion Hosting Client."

5/5

What do you like best about InMotion Hosting?

The customer service, 99.9% of the time I get very helpful support. When I need to understand issue this minute, I click the chat and get help. Often things InMotion doesn't normally handle they help me with which is great. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I'd like to be able to buy addons such as space without having to go through upgrading my package. Secondly on the WHM it a pain getting to were it tells how much space I have left. I'm like that information on the AMP. Review collected by and hosted on G2.com.

Recommendations to others considering InMotion Hosting:

I've had issues but many less than any of the other hosting services I've used in the last 20+ years. That why I stay with InMotions. Issues get fixed ASAP and if I'm not happy I can email a manager however I've only had to do that once. I did a lot of research before picking a hosting company and after a week of calling and reading reviews, InMotion was my choice and I plan to stay with them. No service is perfect, but they are the best which is comes to customer service. Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

I'm a WordPress and graphic designer with a long list of clients who have websites. While all the websites plugin and themes are kept up to date, many of these websites are over 10 years old. I had issues updating to PHP 7 on the older sites but the support at InMotiong helped me fix these older codes so I could run PHP 7 without crashing the older websites. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/27/2018

"A Bit Expensive, But Quality Customer Service and"

4/5

What do you like best about InMotion Hosting?

What I like most about InMotion is their solid customer support and the fact that they offer SSL security as part of their service cost. I have previously dealt with another hosting service provider and their level of customer service did not match up to InMotion. InMotion has superior support, which really matters when you-know-what hits the fan. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

What I dislike is perhaps the price. I have InMotion to be a bit expensive; however, that being said - they provide excellent customers service and offer SSL security with many of their packages. I have only been with InMotion for a year, so things are still in the honeymoon phase - but I am optimistic. Review collected by and hosted on G2.com.

Recommendations to others considering InMotion Hosting:

After doing extensive research by going through many top-rated lists, I selected InMotion based on lots of different customers reviews from users and experts along with price vs benefits. I felt it was a great choice for my small company. Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

InMotion provides what I need for hosting services and the convenience of SSL security as part of the monthly fee. I go group hosting websites and individual websites and InMotion, overall, has reasonable packages to many different projects. Review collected by and hosted on G2.com.

Adam C.

Data Analyst

Museums and Institutions

Mid-Market (51-1000 emp.)

4/19/2019

"Best customer support in the web hosting industry"

4/5

What do you like best about InMotion Hosting?

I happen to work near their support center in Virginia Beach, and I was able to visit and talk with their support staff face-to-face and help them with product development. I mention that because they truly care about refining their hosting tools. Their AMP hosting dashboard is clean and easy to use. I especially enjoy that I can reboot my VPS servers from AMP. With other VPS providers, I needed to have support do it for me. I also like that they explicitly offer a Northern Virginia data center --my choice, so our latency is incredibly low, much lower than if we'd gone with GoDaddy (Texas) or Liquid Web (Michigan) or really any of the other west coast based and Denver based hosting providers. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

My biggest annoyance is that I have to use multiple account logins to manage multiple VPS products. I wish they were all merged into one account. InMotion is aware this is a problem for some customers and is working on a solution --I got to help them test a possible solution. I also wish they offered block-level storage (scalable storage add-ons). Review collected by and hosted on G2.com.

Recommendations to others considering InMotion Hosting:

This is a customer-centered company at every level. I was able to meet the co-founder, and he struck me as a really humble guy who puts his employees and customers first. That approach always wins and will keep me a customer for life. Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

We simply need multiple VPS servers at a good value. InMotion was able to offer us two VPS packages at great annual prices that beat our old vendor ServInt on pricing. Review collected by and hosted on G2.com.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

10/1/2019

"Good Hosting for any application"

5/5

What do you like best about InMotion Hosting?

Good technical service and management of application inside Cpanel. There are good prices for VPS and the possibility to set it up according to your business needs Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I had a problem with shared server, most of my emails were lost and the technical team didn't advise of an update of the server Review collected by and hosted on G2.com.

Recommendations to others considering InMotion Hosting:

Make sure you have backups constantly and in case of any problem the technical team are willing to help you Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

VPS, installing CRM and ERP platforms along with Website to integrate and manage all in a single website Review collected by and hosted on G2.com.

Mark K.

President & CEO

Marketing and Advertising

Small-Business (50 or fewer emp.)

2/22/2019

"InMotion Hosting has top of the line customer support."

5/5

What do you like best about InMotion Hosting?

They have incredibly fast servers that have solid state drives and their customer support and tech support is among the best. Not just in hosting companies. They are up there with Apple. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I dislike hearing can I put you on hold for 1 to 3 Minutes. I understand it's necessary, so skip the 1 to 3 minutes part. Review collected by and hosted on G2.com.

Recommendations to others considering InMotion Hosting:

I recommend that you have all the login information for all of your current sites ready to go so you can fill out the transfer request form for each. They will do all the work for you getting all your sites moved over and set up so all you have to do is point the DNS to the new name servers. you can even have vanity servers. For instance: NS1.YOUR-COMPANY.NET Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

My company not only designs and hosts websites for business clients, but we specialize in search engine optimization (SEO). InMotion Hosting has exceptionally fast servers and all the server software needed for SEO. It gives me an advantage over websites hosted elsewhere. Because I use there Virtual Private Servers (VPS), I also benefit from having a hosting management center (WHM) where I can do just about anything I need to on the hosting side of things. I also have an Account Management Panel (AMP) where I can purchase domains, request many different services, look up how to do things in there knowledge database and much more. As long as they continue to perform the way they do, I can't foresee ever leaving InMotion Hosting. Review collected by and hosted on G2.com.