InMotion Hosting Reviews & Product Details

InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients.

Seller

InMotion Hosting

Discussions

InMotion Hosting Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Carrie Smaha (InMotion Hosting)

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by InMotion Hosting.

VPS Hosting

Starting at $13.99

View More Pricing Information

InMotion Hosting Integrations

(17)

Verified by InMotion Hosting

Show More Integrations

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/25/2025

"Inmotion provides great service and support"

5/5

What do you like best about InMotion Hosting?

Customer support and tech support is amazing. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Removed phone support from all accounts. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thanks for the great feedback about our amazing Customer Support Team.

We offer support from Chat and by Phone, feel free to contact us by either channel.

Chat support is available 24/7 and usually offers a faster response time.

Phone support is available 9AM-9PM ET M-F; some advanced products do offer round the clock phone support as well.

Verified User in Consulting

Small-Business (50 or fewer emp.)

10/4/2023

"Horrible chat support, long wait times, not great service"

0/5

What do you like best about InMotion Hosting?

The only thing is that it is a bit cheaper than CloudWays. But you get what you pay for. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Long wait times for chat - sometimes up to 20 minutes.

Unhelpful support - I've told chat I couldn't wait longer for them to look into my problem (I was waiting 20 minutes) and to open a ticket. They said yes, then I come back to my computer and they did not do this. So then I email about the issue and they email back hours later saying "There isn't an issue". Yes, there is still an issue.

Now I'm waiting for support AGAIN about the issue.

Their platform i is extremely buggy. I have to set things up multiple times, they say they work, but then they don't.

Also, sales mentioned migration was included when UPGRADING our servers with them (the only reason I didn't recommend Cloudways to my client) and that was just a lie. We have to do it ourselves, and it was extremely difficult because platform i is so buggy.

Why does it take 3-5 minutes to PULL UP MY ACCOUNT? Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thanks for sharing your feedback. We're delighted to hear that InMotion Hosting has helped centralize your infrastructure and simplify your daily administration. Our integrated platform is designed to streamline processes, reduce costs, and facilitate efficient deployment of updates and projects. We appreciate your business and look forward to continuing to support your hosting needs.

Jaime M.

Small-Business (50 or fewer emp.)

3/28/2024

"Average hosting for shared websites"

2.5/5

What do you like best about InMotion Hosting?

Great User Interface, support available, and excellent competitive option for shared hosting. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Dedicated servers are too expensive compared to DigitalOcean. Shared servers have many limitations. They emailed me asking me to disable back-up plugins because it was violating their policies. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thank you for sharing your feedback! We're glad to hear that you appreciate our user interface and available support. We understand your concerns about the limitations of shared servers and the cost of dedicated servers.

Regarding the email about disabling backup plugins, we prioritize the security and performance of all our customers' websites. We'd love to discuss this further and ensure a better experience for you. Please reach out to our support team so we can address your concerns and assist you accordingly. Thank you for choosing InMotion Hosting!

Verified User in Financial Services

Small-Business (50 or fewer emp.)

9/12/2023

"Not bad hosting site"

4/5

What do you like best about InMotion Hosting?

It's simple to use for my coworkers and I on any device. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Finding the actual login link is somewhat difficult. I have it bookmarked but if I have to get someone else to login, they have to type in the exact address rather than simply searching. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thank you for your feedback and for the positive rating! We truly appreciate your insight—it helps us improve our services.

I understand that the login URL may sometimes be challenging to locate. A quick tip: you can always find it at the top of our public website for easy access - www.inmotionhosting.com.

It’s great to hear that our service provides flexible email access for your team. If you ever need assistance, our support team is available 24/7 via chat—we’re always happy to help!

We appreciate your continued support and look forward to serving you.

César R.

Contador

Small-Business (50 or fewer emp.)

11/11/2022

"A really good and affordable Wordpress shared hosting solution"

4.5/5

What do you like best about InMotion Hosting?

The technical support is really good. I used InMotion hosting for the first website I created and they implemented everything for me to get my site live. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

If your website is starting to get a good amount of traffic, the shared hosting they offer is not the best solution if you want the best performance. Review collected by and hosted on G2.com.

Response from Carrie Smaha of InMotion Hosting

edit

We appreciate your review and are pleased to hear that our technical support helped you get your website live. As your website grows, we understand the importance of performance, and we have a variety of hosting solutions to meet those needs. Please feel free to reach out to our team to discuss options that may better suit your website's traffic and performance requirements.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/23/2022

"Once a reliable host back in the day - not the case any more"

2/5

What do you like best about InMotion Hosting?

Inmotion hosting used to have affordable prices and outstanding and prompt phone, chat, email support however times have changed. Throughout my time with InMotion Hosting they've been supportive and usually always able to resolve any problems I've had. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Over these last couple of years InMotion hosting's support had been lackluster and subpar at best. They were once commended for their amazing dedication to their customers and had offered FREE site backups as well as free SSL's - however I am not fond of the support they provide now. There has been a lot more service outages as well as long chat and call wait times. Their hosting speeds are still comparable and usually are really good - however I am getting fed up with the servers being down more often than not. Review collected by and hosted on G2.com.

Geoff P.

Customer Success Manager

Small-Business (50 or fewer emp.)

5/23/2022

"Reliable Hosting with Great Features and Support"

4.5/5

What do you like best about InMotion Hosting?

I've been a customer of InMotion for 10 years and always feel comfortable with my site's performance and ability to contact their support and billing teams if needed. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There are a lot of services in the cPanel, and it's a bit of a challenge to find the proper menu item when making configuration updates. Review collected by and hosted on G2.com.

Dickens H.

Research Consultant

Small-Business (50 or fewer emp.)

7/14/2022

"Inmotion Hosting"

0/5

What do you like best about InMotion Hosting?

Their services are affordable as compared to other service providers such as Afrihost and Name Hero Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Their servers are very slow. when you are busy editing your website, the I/O Usage just maxes out and the site slows down to a complete holt and has to wait and start again Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/4/2022

"Great Business Hosting"

5/5

What do you like best about InMotion Hosting?

We use InMotion to host 70+ websites, and have had a great experience! Any time we need to talk with support, they know what they're talking about and can help find a solution quickly. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I have no complaints about InMotion! We've only experienced downtime a couple times over 5 years, but that's to be expected. Review collected by and hosted on G2.com.

Recommendations to others considering InMotion Hosting:

If you need reliable, fast, business class hosting with a support staff that knows what they're doing, there's no better option. We've been with several web hosts, and InMotion is by far the best. Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

We are a web design agency and use InMotion to host all of our client websites. We've had a great experience. Review collected by and hosted on G2.com.

Shahrooz F.

IT Business Consultant

Small-Business (50 or fewer emp.)

7/31/2021

"Good but needs improvement on shared hosting"

3.5/5

What do you like best about InMotion Hosting?

InMotion control panel and pricing are what I really liked. Support is almost always available but not helpful. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Support is available but not necessarily helpful! Resources are not enough on shared hosting for a very simple low-traffic website. Sometimes servers and even the inMotion control panel are not up and responsive that one of the reasons can be cyber attacks. Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

I was using inmotion hosting to host my websites! In the beginning, servers were fast and reliable, the reseller account was good and support was always there and helpful. BTW, I'm not using their services for almost 2 years and maybe they had improvements in servers and support staff. Review collected by and hosted on G2.com.