InMotion Hosting Reviews & Product Details

InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients.

Seller

InMotion Hosting

Discussions

InMotion Hosting Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Carrie Smaha (InMotion Hosting)

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by InMotion Hosting.

VPS Hosting

Starting at $13.99

View More Pricing Information

InMotion Hosting Integrations

(17)

Verified by InMotion Hosting

Show More Integrations

Verified User in Education Management

Small-Business (50 or fewer emp.)

3/5/2025

"Very happy with the quality of service I've received at InMotion Hosting."

4.5/5

What do you like best about InMotion Hosting?

In the 7 years that I've been a customer of InMotion Hosting, I can't think of a single time that my websites have been down. That was not the case at my previous host (and why I'm no longer there). Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Over the past couple years it seems the response time for their standard support through emails has gotten pretty long and it can take 2 or 3 days for a response now. They do have a chat option that is much quicker, but it's disappointing that it's taking so long to get a response for none emergency things. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thank you for your positive feedback and your support over the past 7 years. As InMotion Hosting continues to grow, we are always looking for ways to improve.

I do understand your frustration with support wait times. I'm passing along this feedback to your customer support team.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/5/2025

"Very Good Service Over the Years"

5/5

What do you like best about InMotion Hosting?

They went out of their way many times to help me resolve many different issues over the years, the other half of my business I would say, most of the time, I can be quite clueless but they fill in the tech gaps. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There is not much really I don't like about IMH Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

It's great to hear that the Customer Service Team at InMotion Hosting has provided you with outstanding help. We're glad to have your support, and are always here to assist when you need it.

Thanks for the positive review.

John B.

10/2/2025

"Exceptional Support, Effortless Setup"

4.5/5

What do you like best about InMotion Hosting?

I find the setup process with InMotion Hosting incredibly easy and supported, as their team diligently helped transition my website into their ecosystem. The technical support team is exceptional, often assisting with issues beyond their immediate services, and their extensive range of programs and services is truly comprehensive. This all-in-one capability and reliable support make them a standout choice for my needs. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes when I'm trying to get help from InMotion Hosting, I have to wait for a while. However, it's not been too bad since they have a callback program so I don't have to stay on the phone— they'll call me back when it's my turn. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Hi John, Thanks for taking the time to share your experience. We're happy to hear you found the setup easy and that our support team was helpful.

We understand it can be frustrating to wait for support; wait times will vary based on call volume, and we do work to address all customer needs as quickly as possible. That said, we will continue to find ways to minimize wait times.

Thank you for trusting us with your website, we will do our best to continue to provide the exceptional support and service that you and all of our customers expect.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

4/22/2025

"Satisfied with IMH and their services"

5/5

What do you like best about InMotion Hosting?

When I call for help, they are quick and efficient and helping with any issues and will either walk me through to resolve or resolve for me if I'm not understanding the process. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes, not real often, you have to wait a bit to get help on the phone. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thank you for the positive review! It's great to hear our support team has been able to help your resolve issues when they arise.

We understand that wait times can sometimes be longer than expected during busy periods. Please know that we are continuously working to improve our processes to minimize wait times while maintaining the high-quality support our valued customers deserve.

Verified User in Design

Small-Business (50 or fewer emp.)

3/27/2025

"Always great service and support."

5/5

What do you like best about InMotion Hosting?

Their support team is top notch. Always available and quick to get any issues I have fixed. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Honestly, I've used many hosts over the years, but once I started using InMotion, I've never used another for any of my projects, and I recommend it to my clients. I have no issues with them. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

It's great to hear that our VPS and shared hosting services, as well as unmanaged VPSs, are meeting all your hosting needs. We appreciate your feedback and look forward to continuing to support your projects. Don't hesitate to reach out if you ever need assistance.

Deb S.

CEO

Small-Business (50 or fewer emp.)

2/25/2025

"Great technical assistance"

5/5

What do you like best about InMotion Hosting?

The tech support helped me with my private outlook client in setting it up on my new iPhone 16 pro max . He was very patient ! Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Nothing every thing was Great can’t complain Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thank you for this review! It's great to hear that the Customer Service and Technical Support Teams at InMotion Hosting have provided you with outstanding help. We are glad to have you as a customer and value your feedback.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

4/1/2025

"Never ending, Never failing, Always there, Always gets things done"

5/5

What do you like best about InMotion Hosting?

They always solve the problem quickly, neatly, and regardless of how I fumble my explanation of what's happening. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

They're too far away for me to visit and bring donuts and coffee Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

We're glad to hear that our support team has been able provided quick and effective solutions for all your issues. We'll be here if you need us again.

We appreciate your ongoing support, and also wish that you were close enough to visit - coffee and donuts would be a great treat.

Tom S.

President

Small-Business (50 or fewer emp.)

2/25/2025

"InMotion Hosting - Easy, Fast, Reliable"

5/5

What do you like best about InMotion Hosting?

The support for novice users like me is outstanding. Their tech support is quick and helpful. Also, I experience essentially no server down time. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Sometimes you will encounter a tech support rep that gives you advice that is not 100% correct. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

We really appreciate your feedback. It's great to hear our support team has been helpful and that you are happy with our services.

Our support staff does go thorough weeks of training before they can assist our customers, so I understand your concerns when we provide advice that may not be accurate. We are always looking to improve, so I will pass this feedback along.

Samantha N.

Program manager

Small-Business (50 or fewer emp.)

4/22/2025

"Excellent customer support"

5/5

What do you like best about InMotion Hosting?

The easy to access customer support and chat feature. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Complicated login and two factor authentication. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

We really appreciate your feedback. It's great to hear you appreciate our award winning support.

I understand the login and two factor authentication can make login more difficult. We are always looking for ways to improve and will pass this feedback along.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/25/2025

"Excellent Customer Support"

5/5

What do you like best about InMotion Hosting?

The helpful and knowledgeable customer service. Quality technical platform. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Wish it was a little less expensive and/or had a slimmed down package Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

edit

Thanks for the positive feedback and kind words about our Customer Service team.

I do understand your concerns about the pricing and packages available. We strive to stay competitive in our offering and the pricing. Will pass this feedback on to our product team. Don't hesitate to contact us if you ever need assistance.