InMotion Hosting Reviews & Product Details

InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients.

Seller

InMotion Hosting

Discussions

InMotion Hosting Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Carrie Smaha (InMotion Hosting)

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by InMotion Hosting.

VPS Hosting

Starting at $13.99

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InMotion Hosting Integrations

(17)

Verified by InMotion Hosting

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Donna A.

Business Start-up Expert for Solo Business Owners

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/29/2025

"Exceptional hosting services"

5/5

What do you like best about InMotion Hosting?

I have used InMotion Hosting for years for all of our clients. The service is great. But the most impressive is their customer support. They are incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I can't say I dislike anything about their services which is why I have been using them for years. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thank you for your kind words! We strive to provide top-notch customer support and reliable services, and we're glad to hear that it has made a positive impact on your business and clients.

Lee J.

IT Manager/Purchasing Manager

Mid-Market (51-1000 emp.)

4/22/2025

"IN Motion"

5/5

What do you like best about InMotion Hosting?

Very easy to get in touch with and resolve any problems. Implementation was straightforward, easy, and fast. Have had little to no issues. When a problem with the site occurred, they had it resolved in a few minutes. Features are very robust and easy to find and use. Integration was seamless with our WordPress website. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There is really nothing I dislike at this point. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks so much for the 5-Stars and your kind words. It's great to hear from our happy customers that we are providing real value.

We really appreciate your support. Please don't hesitate to reach out if you ever need assistance - we're always here to help.

Scott W.

CTO

Small-Business (50 or fewer emp.)

5/22/2025

"A company that excels in customer service"

5/5

What do you like best about InMotion Hosting?

When I call for support, I get knowledgeable patient people. When I call either my issue is complex or very simple I feel foolish. The cost is reasonable and it's rare I have to wait for more than a few minutes for tech support. Their AMP, main client dash, is easy to use. I am in the backend daily. The server is updated often. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

There is not much to dislike. Hard pressed to complain. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Hi,

Thanks for sharing your feedback. I'm happy to hear support has been able to resolve your issues in a timely manner.

Don't hesitate to reach out anytime you need assistance, or have input on how we can better support you or to grow our partnership.

Jana T. - Brand Ambassador

Eileen R.

Founder, Principal

Small-Business (50 or fewer emp.)

8/21/2025

"Easy set up. Fantastic technical support team. Great customer service"

5/5

What do you like best about InMotion Hosting?

Sales, Tech Support &Customer Services are all great! Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Not a thing. All aspects of InMotion products and serves have been 5 Star Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thank you for the positive feedback!

We're glad to hear that you found our support teams, and our products to be 5-star quality across the board.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/9/2025

"They respond to issues when requested"

4/5

What do you like best about InMotion Hosting?

The support staff help resolve issues relatively quickly. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Like any hosting company once they have you as a client they have a tendency to continually raise the price of services. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for taking the time to leave this review. We're happy to hear that you have found our support staff helpful in resolving your issues.

At InMotion Hosting we strive to provide reliable performance and exceptional support at a fair value. While pricing adjustments do occur as we continue to improve our infrastructure and services, we always aim to ensure our customers receive the best possible performance and features for their investment. We appreciate your business and the opportunity to continue earning your trust.

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

10/30/2025

"Great Phone Support, But Email Deliverability Issues"

3.5/5

What do you like best about InMotion Hosting?

you can get someone on the phone if there's an issue Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

emails sometimes bounce. Their IP gets flagged as spam. too many people using, Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Hi,

Thanks for taking the time to share your feedback. It's great to hear you find our support responsive when you have an issue.

I understand how email deliverability is a concern. Will pass this along to the product team for investigation.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

11/4/2025

"Inmotion Hosting is a great platform with informed help"

5/5

What do you like best about InMotion Hosting?

Their customer service is easy to get ahold of, and the people know what they are talking about. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I think more could be done to stop the spoofing of email addresses. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for taking the time to share your experience.

It's great to hear you find our customer service team knowledgeable and they are able to help you out when issues occur. We are always striving to provide the best services and it's disappointing that you continue to experience email spoofing issue. We will continue to investigate and work to improve in that area.

David P.

Developer

Small-Business (50 or fewer emp.)

4/29/2025

"Reliable servers"

4/5

What do you like best about InMotion Hosting?

The support from these guys are spot on, able to resolve issue effectively. The servers are reliable and have not had many issues with the multiple domains that I handle. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Could use better tools understanding the backup features. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for the feedback, David.

I'm happy to hear the support has been effective in helping you resolve issues when they arise. We have multiple backup options, so it's not clear what tools or resources would be most helpful for you. I'm happy to pass this on to our product team to review what we have and look for ways to improve for all backup features we offer.

I appreciate the positive words, and your ongoing support.

See how InMotion Hosting improved

Christian B.

E-Commerce Manager

Small-Business (50 or fewer emp.)

4/22/2025

"Great customer service"

3.5/5

What do you like best about InMotion Hosting?

What I like about best about InMotion Hosting is the customer service they provide.

They normally provide solutions to my tickets in 24-48 hours. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

What I dislike about their service is that it sometimes crashes which leaves our store non-operational for several minutes. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Hi,

Thank you for taking the time to leave this feedback.

I'm glad to hear our support is able to help you resolve issues quickly. It'd disappointing to hear you have experienced downtime from crashes. That is never the experience we intend for our customers. We are always striving to improve our services and our infrastructure. I hope you notice improved stability and speed in the future.

Jana T. - Brand Ambassador

Ashod M.

Consultant

Small-Business (50 or fewer emp.)

2/25/2025

"One of the best VPS providers"

5/5

What do you like best about InMotion Hosting?

InMotion has a very good uptime and competitive pricing. Easy to change your plan and they are honest with customer. Possibility of separate cPanels for each domain. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Recently I was having trouble getting the phone support fast. Sometimes the call-back could be after 6-8 hours, but the same day. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thank you for taking the time to share your feedback. I'm happy to hear of your positive experience with our hosting products.

I understand your frustration with slow response times. We are aware that this can happen and are looking at way to improve response/call-back times.