InMotion Hosting Reviews & Product Details

InMotion Hosting is a type of web hosting solution designed to provide businesses and developers with reliable, high-performance hosting services. Unlike many hosting companies that rely on third-party infrastructure or automated support systems, InMotion Hosting owns and operates its entire infrastructure, ensuring a level of accountability and performance that is often lacking in the industry. This end-to-end control allows for predictable service and a commitment to customer satisfaction. The target audience for InMotion Hosting includes businesses of all sizes, digital agencies, developers, and enterprises that view hosting as a critical component of their operations. The platform caters to a wide range of hosting needs, from Shared Hosting powered by their proprietary UltraStack configuration to scalable Virtual Private Servers (VPS) and high-performance Dedicated Servers. This flexibility makes it suitable for various use cases, including eCommerce sites, resource-intensive applications, and mission-critical websites that require consistent uptime and performance. One of the standout features of InMotion Hosting is its UltraStack configuration, which is custom-engineered for optimal speed and stability. This unique server stack is designed to handle demanding workloads, ensuring that users experience minimal downtime and fast load times. Additionally, InMotion offers Premier Care bundles that provide comprehensive server management services, including security monitoring, backups, and Core Web Vitals optimization. These features are particularly beneficial for businesses that require more than just basic hosting services, allowing them to focus on their core operations while InMotion manages the technical aspects. InMotion Hosting distinguishes itself through its commitment to customer support. All support interactions are handled by trained technical professionals rather than automated systems or offshore call centers. This ensures that customers receive knowledgeable assistance 24/7, with support available via live chat, phone, and support tickets. The emphasis on human expertise means that when issues arise, customers can rely on experienced professionals who understand the intricacies of hosting, providing peace of mind during critical situations. With over 25 years of founder-led, employee-owned operation, InMotion Hosting prioritizes stability and customer-centric decision-making. The absence of private equity backing allows the company to focus on long-term goals rather than short-term profits, resulting in predictable pricing and a roadmap driven by customer needs. For businesses that demand a reliable hosting partner capable of delivering exceptional performance and support, InMotion Hosting stands out as a trustworthy choice, committed to the success of its clients.

Seller

InMotion Hosting

Discussions

InMotion Hosting Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Carrie Smaha (InMotion Hosting)

Used by Self-Employed and 2 others

Beta

Pricing

Pricing provided by InMotion Hosting.

VPS Hosting

Starting at $13.99

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InMotion Hosting Integrations

(17)

Verified by InMotion Hosting

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Anita M.

I am a volunteer. I developed a website for my neighborhood Home Owners Association.

Small-Business (50 or fewer emp.)

5/13/2026

"Reliable, Fast Technical Support You Can Count On"

5/5

What do you like best about InMotion Hosting?

About 12 years ago, they were very helpful with moving my domain from GoDaddy to Inmotionhosting, setting up security, etc. Now, I know that I can get the technical support I need in a relatively short time. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I am not a fan of the AI bot. A bot cannot fix the technical problems I encounter from time to time. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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hanks for taking the time to share your feedback. It means a lot to hear that you have found our support team helpful and responsive.

We understand your concerns about our new AI tool. It is designed to assist with common questions and improve response times, not replace our 24/7 human support team. We are still refining some processes and appreciate your patience as we continue improving the experience. We are confident these updates will ultimately lead to smoother and faster support interactions overall.

See how InMotion Hosting improved

Andrew B.

Clinical Director and Owner

Mental Health Care

Small-Business (50 or fewer emp.)

3/31/2023

"Great hosting option choice"

4.5/5

What do you like best about InMotion Hosting?

The customer service continues to be amazing and is available all the time with a live human. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Loading speed is always a scoring issue but it's less an issue with InMotion services and more with taking the time to fully optimize WordPress (which unfortunately requires more paid plugins than in the past). Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Andrew,

Thank you for taking the time to share your experience. It means a great deal to hear that our commitment to exceptional customer service has made a positive impact. We couldn't be more proud of our team and the dedication they bring to supporting our customers every day.

We also appreciate your recognition of our uptime and reliability, especially during peak periods. Providing a stable hosting experience is a top priority, and feedback like yours reinforces the value of those efforts.

Thank you for your continued trust and support. If you ever need assistance, please don't hesitate to reach out, we're always here to help.

Viral M.

Software Architect

Computer Software

Mid-Market (51-1000 emp.)

6/23/2026

"Great Support from Talented Technical Specialists"

5/5

What do you like best about InMotion Hosting?

They support with most talented technical specialist. Great support always Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

We have faced database crashing issues & inMotion could not get it work 2 to 3 times in the past few years back but it is also a our responsibility that code should not be in that way so it wont happen. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for taking the time to leave your feedback. We're happy to hear you have had positive support interactions. We agree that they are talented! Happy to be of service and able to assist as needed. We truly appreciate your ongoing support.

Axel U.

Software Engineer

Computer Software

Small-Business (50 or fewer emp.)

12/8/2025

"Complete and easy-to-use hosting service with everything integrated"

4.5/5

What do you like best about InMotion Hosting?

I like that it is a hosting service that integrates everything I need to work: corporate email, domain purchase and management, web hosting, and the ability to run Node applications or APIs without complicated configurations. The cPanel interface is intuitive and allows for quick management of sites, databases, and files. In my work, it becomes very practical to have everything centralized on a single platform that doesn't require much of a learning curve. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

What convinces me the least is that some advanced server customization options are limited. When I need more specific configurations, the only way is to use a rather basic web terminal, which makes more technical tasks take longer or require alternative solutions. It would be ideal to have more flexibility or more comprehensive tools for advanced adjustments. Review collected by and hosted on G2.com.

What problems is InMotion Hosting solving and how is that benefiting you?

Solve the problem of having infrastructure scattered across multiple services. At my job, I manage domains, frontend, backend, APIs, and corporate emails, and before, I had to handle several different providers. With InMotion Hosting, I can centralize everything: domain registration, shared hosting, Node application deployments, database management, and email configuration. This reduces costs, simplifies daily administration, and allows me to deploy updates and projects more quickly and in a controlled manner. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for sharing your feedback. We're delighted to hear that InMotion Hosting has helped centralize your infrastructure and simplify your daily administration. Our integrated platform is designed to streamline processes, reduce costs, and facilitate efficient deployment of updates and projects. We appreciate your business and look forward to continuing to support your hosting needs.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/14/2026

"Very Good Support That Usually Gets Issues Solved"

4.5/5

What do you like best about InMotion Hosting?

We usually get very good support. Occasionally someone is not so great, but it's not too frequent Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

The occasion support people who don't seem like they wanted to go to work that day. They provide no valuable assistance and usually say "hire a developer". Then we'll call back and get someone really helpful and the problem is solved. Review collected by and hosted on G2.com.

Manage 2.

Owner

Small-Business (50 or fewer emp.)

6/23/2026

"Expert, Patient Support That Empowers Users"

5/5

What do you like best about InMotion Hosting?

Expert and patient support and eager to empower the user to help themselves in the future. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

Would like better deals on renewed service subscriptions. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for taking the time to share your feedback. We're pleased to know appreciate our hosting capabilities sna dour expert support. We also appreciate your feedback about renewal pricing. We understand that renewal increases can be disappointing, and we're continually looking for opportunities to provide additional value and evaluate our pricing. Feedback like yours helps inform those conversations. Thanks again for being a valued customer.

Verified User

Small-Business (50 or fewer emp.)

6/4/2026

"Excellent Hardware, Outstanding Support"

4.5/5

What do you like best about InMotion Hosting?

I have a dedicated server with InMotion Hosting where I host multiple websites, and I've been really happy with the service. InMotion provides tremendous backend server support, and the hardware is excellent. The technical support is always prompt, courteous, and goes the extra mile. Additionally, I found the initial setup with InMotion Hosting to be very easy. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

I wish I didn't have to make an international call to speak with support. Is there a way to have a local number? Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thank you for the feedback! We're thrilled to hear that you've had a positive experience with both our hosting infrastructure and support team. Providing reliable hardware, strong server performance, and responsive technical assistance is what we strive for every day. We truly appreciate your trust in InMotion Hosting and are grateful for the opportunity to support your success.

Thanks for being part of the InMotion Hosting family!

James M.

CEO

Telecommunications

Small-Business (50 or fewer emp.)

10/13/2025

"Unparalleled Customer Service, Effortless Transition"

5/5

What do you like best about InMotion Hosting?

I absolutely love the back-end customer service of InMotion Hosting. It's the best I've ever seen, and it sets them apart from all major competitors. Whenever I have a problem with my WordPress websites or email issues, they're always there to help. Even though there's sometimes a little wait time for service, the support is so outstanding that I hardly see it as a problem. Additionally, I'm not a programmer, but InMotion Hosting consistently supports me as I build my own websites, helping me navigate through things beyond my expertise. They also own Web Hosting Hub. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

All is great with Inmotion Hosting. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Hi James,

Thanks for taking the time to share your experience. We truly appreciate the positive feedback, and the trust you have put in us for over thirteen years.

It's great to hear our support team has been able to resolve your issues and that you find our diverse plans and available resources excellent!

We look forward to supporting your online business and strengthening our partnership for years to come. Don't hesitate to reach our whenever you need, we're here for you.

David A.

President / CEO

Small-Business (50 or fewer emp.)

8/19/2025

"Well Maintained Servers - Very Impressive Technical Support"

4.5/5

What do you like best about InMotion Hosting?

Servers are very fast and well maintained. The 24-hour available support has been invaluable to us. As we host more than 300 websites on our dedicated servers, something is bound to go wrong. The technical support is always quick, professional and knowledgeable - helping us quickly resolve any issues that arise.

With hosting this many websites, we are using the product, both through the WHM interface and the Cpanel interfaces on a daily basis. The tools available make it very easy for us to add new accounts and websites, integrate in new features and implement website updates. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

We've been an InMotion hosting customer for over 10 years. In that time there have been some minor glitches with updates and server hardware, but overall we are very happy with the product and the technical support. We would like to see it easier to migrate accounts and websites from one server to a new or different server. Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Thanks for the great feedback, David!

We are honored to have earned your trust and your business for more than 10 years. Happy to hear you utilize WHM and cPanel with few issues.

Will send your feedback about the ability to migrate accounts and servers. We understand this can be a challenge and will investigate how we can simply, or better yet, automate these processes. Don't hesitate to reach out if there is anything we can help you with.

Gary G.

Owner

Small-Business (50 or fewer emp.)

10/9/2025

"Knowledge + Experience = Confidence and Peace of Mind"

5/5

What do you like best about InMotion Hosting?

I've reached out to InMotion tech support on many occasions over the years, and their experienced staff have always been helpful, professional, and friendly. Each time, my dilemma was met with patience and understanding, and the "problem" was solved in short order.

What I most value is knowing that IM staff have the knowledge base and experience to answer any questions I might have. Review collected by and hosted on G2.com.

What do you dislike about InMotion Hosting?

To be honest, I'm not aware of any "downsides". Review collected by and hosted on G2.com.

Response from Jana Thibodeaux of InMotion Hosting

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Hi Gary,

Thanks for the positive feedback! It's great to hear that our support staff is able to answer your questions. We're available 24/7 any time you need us.

We appreciate your ongoing trust in our services, and look forward to continuing to support your online success.