--- title: InMoment Text Analytics Reviews meta_title: 'InMoment Text Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how InMoment Text Analytics works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 20 scale: '5' date_modified: '2026-07-12' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # InMoment Text Analytics Reviews **Vendor:** PG Forsta **Category:** [Text Analysis Software](https://www.g2.com/categories/text-analysis) **Average Rating:** 4.9/5.0 **Total Reviews:** 20 ## About InMoment Text Analytics Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard. ## InMoment Text Analytics Reviews ### 1. Easy to navigate even with little knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about InMoment Text Analytics?** Many users vote without paying attention and/or vote incorrectly and being able to invalidate a vote and resend the survey to the user is wonderful. That helps us get numbers as accurate as possible. **What do you dislike about InMoment Text Analytics?** I have to select a date on the datepicker every time I log in. I wish it would remember what I selected last time, and if I want anything different, I can change it according to my needs. **What problems is InMoment Text Analytics solving and how is that benefiting you?** I'm a relatively new user of InMoment, but I can already say it helps us by providing valuable data about the ongoing survey, by being able to customize the survey and mainly by giving an option of resending the survey to the user. ### 2. Excellent plataform **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about InMoment Text Analytics?** It's very easy to implement and it keeps me aware of my client's opinions about my business in a quick and meaningful way. **What do you dislike about InMoment Text Analytics?** I'm confident and honest in saying that platform is mature and robust and works just well the way it is. **What problems is InMoment Text Analytics solving and how is that benefiting you?** It really helps me understand my client's opinion and it generates instant feedback. ### 3. Wootric is easy to set up and provides great regular insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about InMoment Text Analytics?** Wootric was very easy to set up. It's just a snippet of javascript that you can copy and paste into your website. Then it integrates with our CRM so we can send emails based on the survey score. **What do you dislike about InMoment Text Analytics?** There is a limitation where you can only run one survey and one type of survey at a time. I'd like to run different surveys at once, and that doesn't seem possible. **What problems is InMoment Text Analytics solving and how is that benefiting you?** I am getting a regular pulse on the customer satisfaction with my product. I can see how the trends change over time and read customer feedback that they left directly in the application. ### 4. It's a powerful tool. I can manage all the NPS from my clients with ease. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about InMoment Text Analytics?** The best thing is helping data follow with an easy and organized way to register of all information. **What do you dislike about InMoment Text Analytics?** I can't think of a difficult or an issue. The experience has been very good so far. **What problems is InMoment Text Analytics solving and how is that benefiting you?** The best solution is to manage all the NPS information, providing all the tools for good rapports and follow-ups. ### 5. Uma ótima ferramenta para sistematizar as Medidas de CX na empresa **Rating:** 4.5/5.0 stars **Reviewed by:** Bruno T. | Head of Business Intelligence, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about InMoment Text Analytics?** Friendly platform that allows the operation of junior employees within the company. **What do you dislike about InMoment Text Analytics?** I still don't understand how to implement customer segmentation through the Segmentation Feature. **Recommendations to others considering InMoment Text Analytics:** Plug & play tool. **What problems is InMoment Text Analytics solving and how is that benefiting you?** Allowing the entire board to listen to the Voice of the Customer both in the routine of our processes and in specific customer retention measures. ### 6. Very flexible tool for analysing NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Imran A. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about InMoment Text Analytics?** I haven't used any other tool, so I can't compare it to anything. But I didn't see the necessity to look for any other tool, since wootric has everything I need. It's easy to customise and provides flexible filter options for analysing the NPS. **What do you dislike about InMoment Text Analytics?** I don't dislike anything. I think the tool provides all features that are necessary. **What problems is InMoment Text Analytics solving and how is that benefiting you?** We use wootric to analyse our customers' most significant pain points to plan our upcoming roadmap. It's easier to base our customers' problems and the feature we want to implement to solve those problems on actual numbers. ### 7. Great client feedback tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about InMoment Text Analytics?** The ability for clients to provide feedback easily and across a number of products **What do you dislike about InMoment Text Analytics?** The filters for products do not always work. This makes it hard when completing reporting as contantly need to make sure the page has loaded correctly. **What problems is InMoment Text Analytics solving and how is that benefiting you?** Finding out in real time issues our clients are experiencing with the product. This has allowed our account managers to make contact and resolve any negative feedback in a prompt manner. ### 8. Very excited **Rating:** 5.0/5.0 stars **Reviewed by:** Alysson B. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about InMoment Text Analytics?** Free plan generate a lot of value. Email NPS works very well. **What do you dislike about InMoment Text Analytics?** I did not understand the connection between Wootric and InMoment. It is not clear to me what InMoment is. **Recommendations to others considering InMoment Text Analytics:** Email NPS works very well. **What problems is InMoment Text Analytics solving and how is that benefiting you?** NPS survey trough email and in app. ### 9. Great way to reach customers using your product **Rating:** 5.0/5.0 stars **Reviewed by:** Lynsey H. | Associate Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about InMoment Text Analytics?** What is most helpful is that you can set the frequency of the survey, and when the user is first prompted, so that it is most relevant. The graphs showing feedback are also really helpful to keep track of feedback **What do you dislike about InMoment Text Analytics?** that the pop up covers what you are working on and cannot be moved, so a user is more likely to just cancel it rather than enter a true value **What problems is InMoment Text Analytics solving and how is that benefiting you?** Reaching customers was previously so difficult and getting their feedback is incredibly valuable to determine what users like and dislike and how to better serve them, so this has helped massively to reach a wider audience and get the feedback we need ### 10. Easy to Use and Set Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about InMoment Text Analytics?** I really like the trends functionality - it allows you to see how your NPS changes over time. **What do you dislike about InMoment Text Analytics?** I couldn't get the site to work with Opera **What problems is InMoment Text Analytics solving and how is that benefiting you?** Just using it for general user feedback ### 11. This is a service that doesn't seem free. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about InMoment Text Analytics?** You can easily measure the CSAT after chat support and the NPS for the entire service. It's very helpful as no complex operations are required. **What do you dislike about InMoment Text Analytics?** There is nothing in particular. I think it's a very good service. I want to continue using it in the future. **What problems is InMoment Text Analytics solving and how is that benefiting you?** It was a new endeavor since we had never measured customer satisfaction before. Also, receiving feedback raised the awareness of our staff. ### 12. Easy to setup and to view results **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre K. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about InMoment Text Analytics?** It is very easy to setup, the wey you can view NPS results are very nice and flexible. Moreover your are able to use the API to extract response data. The HubSpot integration makes it also easy to have a unique view of customers at our CRM platform **What do you dislike about InMoment Text Analytics?** In the free version your are not able to have more than one type of survey, so that we could evaluate the benefits of all the kinds of surveys. **Recommendations to others considering InMoment Text Analytics:** You should try it. **What problems is InMoment Text Analytics solving and how is that benefiting you?** We are able to research our customer NPS in a way that we can act on detractors and neutral responses. ### 13. Solid product with a easy to use interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about InMoment Text Analytics?** Fast to hire and to adopt. The user friendly interface makes the learning curve super fast. Integrated with Intercom, the product is a killer. **What do you dislike about InMoment Text Analytics?** The only problem I had was trying to integrate with SFDC, but my questions was quickly answered by the support team. Other than that, haven't experienced anything negative regarding the product. **Recommendations to others considering InMoment Text Analytics:** Nothing to add here. So fat my experience is very good with the tool. I couldn't point any specific area or topic that I felt need of support. Neither I experienced any frustration regarding my expectations. **What problems is InMoment Text Analytics solving and how is that benefiting you?** I need a fast, solid and easy to integrate solutions to gather feedback from customer on a new product that we have just launched. We had the requirement that the tool would integrate natively with our support tool and the Wootric+Intercom formula is delivering very good results. The response rate is very good and there is performance issue either. ### 14. Great Platform -- Great Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about InMoment Text Analytics?** I love seeing all the data in the various dashboards. We are able to dive in and look for trends in so many ways such as by agent, or account type. I like that we can track individual scores over time to see if they are trending up or down. And the word clouds give us so much insight into what customers are saying in their comments back to us. **What do you dislike about InMoment Text Analytics?** We have a need to pull together data in a specific way that Wootric does not allow in the report builder based on the current logic filters. We would like to have additional AND or OR filters added at another level in order to get a more holistic view of our data sets. **What problems is InMoment Text Analytics solving and how is that benefiting you?** Any platform can get us CSAT and NPS scores, but with Wootric we're also able to understand keywords that have positive, negative, or neutral sentiments. We can use our scores and the analytics in 1:1 meetings with Support agents, CSMs, and Account Managers to help improve outreach with customers. ### 15. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about InMoment Text Analytics?** Have a centralized and integrated NPS platform **What do you dislike about InMoment Text Analytics?** Nothing was precisely wrong with my experience. **What problems is InMoment Text Analytics solving and how is that benefiting you?** Overall is easier to use, and as I said in the question above, the centralized manner helps. ### 16. Wootric has made reviewing important customer insights easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about InMoment Text Analytics?** Having a one-on-one relationship with our Customer Success Representative, Sarang, has helped us more fully utilize Wootric's reporting functionality. The dashboard is intuitive to use, and it's been great to have access to editing surveys as necessary. **What do you dislike about InMoment Text Analytics?** I'm fully satisfied with Wootric Customer Experience. **What problems is InMoment Text Analytics solving and how is that benefiting you?** One easy-to-change suggestion that came from our Wootric data is to make our online billing system easier to find and to use. This frustration came up a lot in our Customer Effort Score survey results on our website. ### 17. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Carl-Fredrik S. | CEO / Co-founder , Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2021 **What do you like best about InMoment Text Analytics?** It's easy to use and has all the functions needed **What do you dislike about InMoment Text Analytics?** Nothing to complain about. It's not the prettiest website, but it's easy to find everything. **What problems is InMoment Text Analytics solving and how is that benefiting you?** We needed to start measuring NPS on our clients. It's amazing to have that insight into what your customers think of your product. We easily connected it to Intercom to setup an automatic workflow to capture NPS from new users. ### 18. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about InMoment Text Analytics?** Customer Service is critical to our business, and Wootrix allows us to track and manage feedback from our customers. I love the way that we can tag and organize reviews into different categories. **What do you dislike about InMoment Text Analytics?** I can't think of any downsides on the platform. **Recommendations to others considering InMoment Text Analytics:** If Customer Service is important to you, then you need to utilize a platform like Wootrix to help you do your job. **What problems is InMoment Text Analytics solving and how is that benefiting you?** Customer Service has to be at the forefront of our business. Wootrix helps us listen to all customers. Then we can react and take action to help our customer achieve more success. ### 19. Wootric is very easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about InMoment Text Analytics?** The ease of setup, well-documented API, and the simple interface for customers to interact with. **What do you dislike about InMoment Text Analytics?** It would be nice to have test credentials to test things locally. **What problems is InMoment Text Analytics solving and how is that benefiting you?** We are learning of pain points to our customers in their use of our software ### 20. Great tool to collect customers' feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Filippo L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about InMoment Text Analytics?** It was very easy to implement in our workflow **What do you dislike about InMoment Text Analytics?** The settings were not too customizable and might need improvement **What problems is InMoment Text Analytics solving and how is that benefiting you?** Gain insights into our customer's experience ## InMoment Text Analytics Discussions - [What is InMoment Text Analytics used for?](https://www.g2.com/discussions/what-is-inmoment-text-analytics-used-for) - [View InMoment Text Analytics pricing details and edition comparison](https://www.g2.com/products/inmoment-text-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+04%3A52%3A24+-0500&secure%5Bsession_id%5D=e8d2d8d4-1a03-4274-a221-98b4f96f0056&secure%5Btoken%5D=72ee0a089e4dab556c80993acef3091905db22bb354702242ff12a510453cfe1&format=llm_user) ## InMoment Text Analytics Features **Setup** - Integration - Maintenance - No-Code **Data** - Security - Data Visualization **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization ## Top InMoment Text Analytics Alternatives - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - 4.3/5.0 (521 reviews) - [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) - 4.6/5.0 (494 reviews) - [SAS Viya](https://www.g2.com/products/sas-sas-viya/reviews) - 4.3/5.0 (764 reviews)