--- title: Peopleware Reviews meta\_title: 'Peopleware Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Peopleware works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Peopleware Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Peopleware but has limited features. Are you part of the Peopleware team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Peopleware is an AI-native workforce management (WFM) suite, trusted by over 500,000 users in 30+ countries. From precise time tracking to flexible planning, Peopleware’s enterprise WFM solution helps organizations unlock the full potential of their workforce. AI-driven forecasting ensures accurate workload predictions, even in volatile environments. Automated scheduling aligns business goals with employee needs, creating the best possible shift plans. With real-time intraday management, planners can swiftly adapt to unforeseen events, maintain schedule adherence, and keep operations on track. Peopleware integrates seamlessly with external systems and is built on enterprise-grade security. Backed by 30+ years of WFM expertise, Peopleware delivers tailored solutions, onboarding and consulting for complex setups, ensuring smooth adoption and long-term success across all industries. The result? A high-performing organization driven by an engaged, productive workforce. * * * Seller [Peopleware](https://www.g2.com/sellers/peopleware-dcdf38b5-f926-4fc8-bc3f-aa613687fbf8) Discussions [Peopleware Community](https://www.g2.com/products/injixo-peopleware/discuss) Languages Supported German, English, French, Italian, Dutch, Spanish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/injixo-peopleware/pricing) ## Top-Rated Alternatives [ ![Calabrio ONE](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![Verint Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Verint Workforce Management") Verint Workforce Management 4.2/5(213) ](https://www.g2.com/products/verint-workforce-management/reviews) [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ View All Alternatives ](https://www.g2.com/products/injixo-peopleware/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Kerry T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kerry T.") KT Kerry T. Head of resource planning and Outsource Operations Small-Business (50 or fewer emp.) 7/18/2023 "Excellent WFM Tool" 5/5 What do you like best about Peopleware? Injixo is an all rounder WFM Tool. It's a cloud based system that is simple to use for front and back end users. I have worked with many WFM tools and this one is my favourite, due to it's easy Forcasing fuction, how user friendly it is for the agents and it's simple set up for a skill based system. The Injixo team are brillant and are constantly striving to build and make the most out of their functionality Review collected by and hosted on G2.com. What do you dislike about Peopleware? The only snag i find with this system is the annual leave functionality, easy to approve annual leave, however only admins can cancel. I would also like to be able to put notes in the A/L entitlement. Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? Injixo can easily highlight our staffing vs contacts. This helps us to identify gaps in our headcount/ SLA risks, up-skill training needed, recruitment and shrinkage issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile CH Carlie H. Mid-Market (51-1000 emp.) 2/1/2024 "Injixo for Contact Centre" 4/5 What do you like best about Peopleware? Its very easy to navigate, good structure between colleagues to use, great annual leave system Review collected by and hosted on G2.com. What do you dislike about Peopleware? Can be a bit glitchy at times, especially the real time adherence feed, sometimes need to manually refresh to pull the infortmation through Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? We used to have to manually record everyones annual leave on an excel sheet, now its documented easily with a click of a button Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GJ Gail J. Mid-Market (51-1000 emp.) 7/27/2023 "Fantastic WFM Tool" 5/5 What do you like best about Peopleware? Forecasting allows you to run both long term as well as short term forecasts, all data can be exported and the accuracy is the best I've found, having recently reviewed other WFM tools. Shift centre gives you a complete picture of the day with instant updates on the heat map, as and when you make changes, all changes are auomatically updated, you can have multiple users working in the system, with an audit trail for any changes. Advisers are able to book holidays 24/7 plus we have adapted our system oto allow them to book in Overtime using their poral. We've used Injixo for over 8 years and their downtime would amount to less than an hour in all this time, very reliable and comprehensive system. Review collected by and hosted on G2.com. What do you dislike about Peopleware? Holidays being in prorated time rather than contractual time. Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? We run our long term forecast along with our outbound stakeholders volumns to determine our staffing needs for the following year and our recritment team will ensure we have sufficient FTE in place. We run fixed shifts so we're not able to optimise shifts but we constantly re-run forecasts and engage with advisers should be need to move their shifts. As we've fixed shifts any "+" resource we'd factor in outbound calls as we're a blended contact centre, to give us our best efficiencies. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim M.") TM Tim M. Planning Manager Mid-Market (51-1000 emp.) 7/19/2023 "injixo is a perfect WFM tool for multi-channel contact centres" 5/5 What do you like best about Peopleware? The onboarding process is as easy as it gets, it is very easy ro learn with clear and easy to follow online documentation and the support from the injixo team is world class. Review collected by and hosted on G2.com. What do you dislike about Peopleware? I will let you know when I find something i dont like! Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? Injixo makes multi channel scheduling easy. I have 100% confidence in achieving service level targets with the scheduling injixo recommends Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fraser M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fraser M.") FM Fraser M. Customer Care Team Leader Small-Business (50 or fewer emp.) 1/24/2023 "Fantastic WFM System!" 5/5 What do you like best about Peopleware? Injinxo has transformed the way we work with its smart scheduling system and has allowed for us to gain a true picute of how we can best support our customers via multiple different chanels, whilst reamining user friendly. I have used many WFM systems but you struggle to find one that gives such a level of detail and the ability to look back as well as forward from a forcasting persepective is brilliant. The team at Injixo made the intrigration and training very straight forward and have been a pleasure to work with. Review collected by and hosted on G2.com. What do you dislike about Peopleware? Some features are currently in the midst of being upgrading such as certain UI's but through speaking with the team we know that this is on the way which will only improve the user expereince Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? Injixo is solving our staffing issues, our forcasting and our futuring resourcing by accurating forcasting demands accuratly which allows us to better plan for future marketing campaigns and for our expexted growth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jonathan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan O.") JO Jonathan O. Resource Planning Manager Mid-Market (51-1000 emp.) 9/15/2022 "All round WFM Tool" 5/5 What do you like best about Peopleware? So many features to name and always developing more, these are available while in development for you to give your feedback on. Have taken the advanced tool which gives us the flexibility we need for changing demand. We can open up schedules, give agents power to swap shifts, request holidays and view this all from their phone Fixed shifts, flexible shifts, rotations, overtime options, meeting planner and new capacity planning Forecasting with different levels - store one as operational, one as long term and have the Injixo forecast. Export or import too. Analysis - standard reports available and within analysis build dashboards Integration - even with all their help having a challenge with live ACD integration but this is not down to Injixo but our phone provider. Manual integration solves this but would love live automatic feed. Intraday - adherence and performance tracked. If we had that live feed, forecasts would change depending on that days performance. Pushing our ACD provider! Support - raise a ticket and sit back and its solved very quickly. Never had any issue left unresolved. Review collected by and hosted on G2.com. What do you dislike about Peopleware? No on-the-day SL available within the software but sure this will come. Had some issues with profiles not working as they should - supervisor basic and supervisor advanced. Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? Moved from fixed excel based schedules with no view of front or back line staff. Injixo's clock-in tool for agents is solving that. Injixo is better matching staff to customer demand scheudling shift patterns where and when we need them. Forecasting was a time consuming task with 20 different accounts to manage. With the historic volume there, Injixo makes this a breeze! Review collected by and hosted on G2.com. Show More 3/15/2023 Current UserValidated ReviewerSource: Organic JS Jay S. Resource Planning Manager Enterprise (\> 1000 emp.) 10/3/2022 "A super planning tool..." 4/5 What do you like best about Peopleware? Its deployment is great if you have set up the component inputs to the platform. Once up and running, the processing speed is excellent, with almost instant updates that greatly assist in decision-making. Review collected by and hosted on G2.com. What do you dislike about Peopleware? As a user in a number of environments, there are two elements that I didn't like; both linked. 1) the holiday year works from January to December, whereas an operational holiday planning year may not (for example, where a tax year is followed [April to March]). Linked to the holiday issue is also how shifts are applied where a rotation / pattern is in place and a holiday is applied, particularly future booked dates. The day value can differ depending on the maximum number of days worked within any one week of a shift rotation / pattern. Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? Work is in progress around the holiday year - hopefully, though this has been a long time coming. The delivery, particularly around planning / holiday years, will prevent a great deal of confusion as well as additional work for managing the 'A/L pot'. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Chris R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris R.") CR Chris R. Resource Planning Manager Mid-Market (51-1000 emp.) 10/10/2022 "A great tool for a multi channel contact centre!" 4.5/5 What do you like best about Peopleware? So much to mention, but in particular, the ability to better manage resources across various workstreams. Better visibility of our absence and holiday allows us to monitor each of these more closely and make more informed resourcing decisions. We can now allow our agents to manage their leave by providing clear booking rules and opening holiday windows, giving them greater visibility of what is available. The forecasting functionality at different levels helps improve longer-term projections. Importing historical data is simple. The level of help, support and guidance are second to none. Review collected by and hosted on G2.com. What do you dislike about Peopleware? Manipulating screens using calendars can be a little troublesome. Some screens (such as Shift Center) are challenging to read, and the views are outdated. Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? Matching agents to demand across all workstreams. Improved visibility of scheduling gaps. Review collected by and hosted on G2.com. Show More 10/15/2022 Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 10/18/2022 "Efficient, dynamic and organised" 5/5 What do you like best about Peopleware? How easy it is to use and how I can make the most out of the information provided. It gives us a clear way to monitor and track agents/ record their upkeep. Being able to feed the information into our own reports is invaluable as well. Review collected by and hosted on G2.com. What do you dislike about Peopleware? Latency issues. There's also small areas such as the comments being visible to the employees. Some of the frustrations come from not being able to use injixo fully/ not knowing how to. Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? One of the problems solved is how we're able to record what has happened to agents in the day and keep track of them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. WFM Consultant 10/10/2022 "WFM Consultant" 5/5 What do you like best about Peopleware? The professional services offered with the solution Review collected by and hosted on G2.com. What do you dislike about Peopleware? More site-based conferences, great to network with other users Review collected by and hosted on G2.com. What problems is Peopleware solving and how is that benefiting you? An excellent connector tool to combine different systems for forecasting and Agent scheduling. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Peopleware? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Peopleware ](https://www.g2.com/products/injixo-peopleware/discussions/new) GU Guest User What is InVision Enterprise WFM used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-invision-enterprise-wfm-used-for) GU Guest User What is injixo used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-injixo-used-for) [ View all Discussions ](https://www.g2.com/products/injixo-peopleware/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/injixo-peopleware/pricing) Peopleware Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png "Product Avatar Image") Verint Workforce Management 4.2/5(213) [ Compare Now ](https://www.g2.com/compare/injixo-peopleware-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image") Assembled WFM 4.6/5(187) [ Compare Now ](https://www.g2.com/compare/assembled-wfm-vs-injixo-peopleware) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") Calabrio ONE 4.4/5(435) [ Compare Now ](https://www.g2.com/compare/calabrio-one-vs-injixo-peopleware) ##### ##### Peopleware Features Workforce Management Agent Availability Skills Management Shift Scheduling Administration Automation Productivity Analysis Dashboards [ View More Features ](https://www.g2.com/products/injixo-peopleware/features) ##### Categories on G2 [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What are the top tools for automating data pipeline workflows?](https://www.g2.com/discussions/what-are-the-top-tools-for-automating-data-pipeline-workflows)[Which web font marketplaces optimize fonts for faster website load times?](https://www.g2.com/discussions/which-web-font-marketplaces-optimize-fonts-for-faster-website-load-times%20)[Everlaw vs Relativity: which is better for bulk FOIA request processing and batch redaction?](https://www.g2.com/discussions/everlaw-vs-relativity-which-is-better-for-bulk-foia-request-processing-and-batch-redaction) [What are the best secure data room solutions for due diligence?](https://www.g2.com/discussions/what-are-the-best-secure-data-room-solutions-for-due-diligence)[Which cloud kitchen management platforms are most reliable when handling peak dinner rush of 100-plus simultaneous orders without system slowdown?](https://www.g2.com/discussions/which-cloud-kitchen-management-platforms-are-most-reliable-when-handling-peak-dinner-rush-of-100-plus-simultaneous-orders-without-system-slowdown)[Pros and Cons Details](https://www.g2.com/products/injixo-peopleware/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)