Peopleware Features

Based on 13 Peopleware reviews. Offers complete visibility into agent availability to efficiently create and manage schedules.

As reported in 13 Peopleware reviews. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.

Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. This feature was mentioned in 13 Peopleware reviews.

As reported in 13 Peopleware reviews. Allows agents to set their own preferences, request time off, and trade shifts.

Allows users to access the software using mobile devices. This feature was mentioned in 13 Peopleware reviews.

Automates some or all operation related tasks 13 reviewers of Peopleware have provided feedback on this feature.

Monitors call volume and quality to evaluate agent performance. This feature was mentioned in 13 Peopleware reviews.

Has a centralized dashboard for users to interact with. This feature was mentioned in 13 Peopleware reviews.

Forecasts scheduling needs based on historical data. 13 reviewers of Peopleware have provided feedback on this feature.

As reported in 13 Peopleware reviews. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.