You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
By Peopleware
How would you rate your experience with Peopleware?
Agent Availability
13 reviewers of Peopleware have provided feedback on this feature.
Offers complete visibility into agent availability to efficiently create and manage schedules.
Skills Management
As reported in 13 Peopleware reviews.
Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.
Shift Scheduling
Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.
Agent Self-Service
Allows agents to set their own preferences, request time off, and trade shifts.
Mobile Access
This feature was mentioned in 13 Peopleware reviews.
Allows users to access the software using mobile devices.
Automation
Automates some or all operation related tasks
Performance Analysis
Monitors call volume and quality to evaluate agent performance.
Dashboards
Has a centralized dashboard for users to interact with.
Forecasting
Forecasts scheduling needs based on historical data.
Intraday Management
Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.