---
title: Infoset Reviews
meta_title: 'Infoset Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Infoset works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 14
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Infoset Reviews
**Vendor:** Infoset  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 14
## About Infoset
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.



## Infoset Pros & Cons
**What users dislike:**

- Users face **integration issues** with Infoset, making it difficult to connect with other systems effectively. (1 reviews)
- Users have experienced **poor customer support** , often finding it slow and unresponsive when they need assistance. (1 reviews)
- Users find that **poor reporting** complicates data validation and contributes to potential data quality issues. (1 reviews)
- Users find the **steep learning curve** of Infoset challenging, especially when validating complex data sets effectively. (1 reviews)


## Infoset Discussions
  - [What is Infoset used for?](https://www.g2.com/discussions/what-is-infoset-used-for)

- [View Infoset pricing details and edition comparison](https://www.g2.com/products/infoset/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A24%3A34+-0500&secure%5Bsession_id%5D=2d30460a-bb44-43b7-ac18-9c017e8e9ea2&secure%5Btoken%5D=8990d7bc2772a8a98d036858ec01a46acfdd5fa3daae09b0505fafc228eef67b&format=llm_user)

## Infoset Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top Infoset Alternatives
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)
  - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) - 4.4/5.0 (877 reviews)