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Infiterra Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Infiterra Reviews (23)

Reviews

Infiterra Reviews (23)

4.4
23 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and quick integration, making it a valuable tool for managing cloud services and subscriptions. The intuitive interface and responsive support team enhance the overall experience, allowing businesses to streamline operations effectively. However, some users note that the platform could benefit from expanded vendor integrations.

Pros & Cons

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LT
Luciano T.
Small-Business (50 or fewer emp.)
"Unleashing the Full Potential of my Business with interworks.cloud"
5/5
What do you like best about Infiterra?

User-friendly interface: interworks.cloud has an intuitive and easy-to-use interface, making it simple for our team to navigate and manage our cloud services.

Extensive product catalog: The platform offers a wide range of cloud products and services, allowing us to find and provision the solutions that best fit our needs.

Robust automation capabilities: interworks.cloud's automation features have significantly streamlined our workflows and saved us time and effort in managing our cloud environment.

Excellent customer support: The support team at interworks.cloud has been incredibly responsive and helpful whenever we've had questions or encountered any issues.

Scalability and flexibility: We appreciate the scalability and flexibility of the interworks.cloud platform, which enables us to easily adapt and grow our cloud infrastructure as our business requirements evolve. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

Learning curve: While the platform is generally user-friendly, there is a slight learning curve when initially exploring some of the advanced features and functionalities. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Luciano, thank you for your positive feedback!

We're delighted that you find interworks.cloud platform user-friendly with an intuitive interface, an extensive product catalog, robust automation capabilities, excellent customer support, and scalability.

We understand there is a slight learning curve for the advanced features; to address this concern, we continuously work to enhance our onboarding process and provide comprehensive documentation, training materials, and tutorials to ensure our customers can quickly and effectively utilize the full potential of our platform. On top of that, our support team is also available to provide guidance.

We appreciate your business and will continue refining our platform to meet your evolving needs! Thank you!

Oscar V.
OV
Oscar V.
Regional Manager
Mid-Market (51-1000 emp.)
"If you're looking for real automation of the entire marketplace processes, this platform is for you!"
5/5
What do you like best about Infiterra?

After evaluating multiple platforms, I noticed that all of them offer the "simple" purchasing experience but Interworks is the only one I found that really takes care of the entire automation of the rest of the marketplace processes (especially with Microsoft offerings). Update your entire Microsoft product catalog with one single click. Manage all your customers from multiple countries, pricing based on pricelists, multiple currencies and invoicing rules, and more... all from one single marketplace. Honestly, one of the greatest marketplace platforms (if not the best) for the Distribution model! Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

Automation and flexibility come with a price. And in the case of the Interworks platform, the fact that you have so many options to customize really requires a fully dedicated person in your company to go through the learning curve, maintenance, and management tasks. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thank you so much, Oscar, for taking the time to share your feedback! πŸ™ It means a lot to us, and we're thrilled to hear that you had a great experience with our platform and service.

We work tirelessly to ensure that our customers receive the best possible experience, and it's always rewarding to receive feedback that confirms we're on the right track. Your review serves as a motivation to keep delivering excellent service.

Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"A true partnership"
4.5/5
What do you like best about Infiterra?

- The stability and ease of use of the platform

- Agility and scalability to adapt to business requirements

- Ecosystem takes into consideration resellers, end-users and vendors

- Roadmap of improvements and new features Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

- Quicker response from customer support Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thank you very much for sharing your thoughts on the interworks.cloud platform!

We're delighted that you appreciate the platform's stability, ease of use, and adaptability to business requirements. Recognizing the importance of quicker responses from customer support, we've been actively enhancing our support processes, making it one of our main priorities.

It's excellent to hear that our platform plays a key role in automating license provisioning and billing for your resellers, as we strive to provide a comprehensive solution.

Thank you once again for your valuable feedback. Your insights continue to guide our ongoing efforts to deliver top-notch solutions.

Chris D.
CD
Chris D.
President and Co-Founder
Small-Business (50 or fewer emp.)
"Interworks support team has always been very responsive."
4.5/5
What do you like best about Infiterra?

The Interworks.cloud platform provides us with a single sales and subscription management platform that allows our team to efficiently move from quote to order to deployment with both our professional services and cloud based offerings. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

It would be helpful to have improved custom reporting and business analytics capabilities within the platform. We currently export a lot of reports into Excel and analyze the information there. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thank you very much, Chris, for your feedback on the interworks.cloud platform. We really appreciate your insights, and we are glad to hear that the platform is providing value to your team.

We fully understand the importance of having robust reporting features within the platform, and for this reason, we are actively working on enhancing this aspect to provide you with better insights and analytics. Our goal is to reduce the need for exporting reports to external tools like Excel, streamlining your workflow and saving you time and effort.

By consolidating your sales operations, subscription management, billing, and payment processes into a single platform, interworks.cloud aims to simplify your operations and provide a seamless experience. We are committed to continuously improving our platform to meet your evolving needs and enhance the efficiency of your sales team throughout the customer onboarding process.

We appreciate your feedback, Chris, and if you have any further suggestions or specific requirements, please don't hesitate to reach out. We value your partnership and will strive to address your needs to ensure you get the most out of the interworks.cloud platform.

Andreas M.
AM
Andreas M.
Product Manager
Small-Business (50 or fewer emp.)
"Top tool for subscription-based business models"
4.5/5
What do you like best about Infiterra?

A very open platform due to open interfaces and easily accessible documentation. Supports the principles of a managed service provider as well as cloud distributor. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

Due to many ad-hoc changes on the part of Microsoft, the majority of developers are busy with this manufacturer and are almost blocked. As a result, the catalog of integrated fully-automated integrations is unfortunately growing very slowly. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Dear Andreas, thank you for sharing your feedback on the interworks.cloud platform. We appreciate that you find our platform very open, with easily accessible documentation. Our mission is to support the needs of managed service providers and cloud distributors.

We understand the challenges that come with the frequent ad hoc changes made by Microsoft, as its ecosystem is notorious for its dynamic nature. Our team is aware of the impact of these changes, and we strive to adapt quickly to keep up with the evolving landscape. Despite these challenges, we are proud to be the first vendor to offer an NCE-compatible platform, ensuring your business continues to thrive within the Microsoft ecosystem.

Thank you once again for your valuable feedback. We greatly appreciate your input as we continue to enhance our platform. If you have any further suggestions or comments, please don't hesitate to reach out to us.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"A well-supported and functional storefront for Office 365"
4.5/5
What do you like best about Infiterra?

We use interworks.cloud as a storefront for Office 365, it helps us reduce administrative load on simple tasks like ordering licences and managing invoices by either automating these tasks or allowing the end customer to manage their own estate. Their team is responsive and knowledgeable, and it never seems difficult to get issues looked at by senior or development staff. It's also easy to move existing customers into the platform and setup resellers. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

There are occasions where Microsoft makes changes to their end of the platform and it can take interworks.cloud some time to match that functionality, but their support staff are always ready to reassure that work is being done and keep you up to date. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thank you for taking the time to write such a detailed review of your experience using the interworks.cloud platform.

We're glad to hear that you find our platform helpful in reducing your administrative load. Our team takes pride in being responsive and knowledgeable, and we're happy to hear that you've found it easy to get issues looked at by senior or development staff.

We understand that there are occasions when Microsoft makes changes with significant impact, and we appreciate your patience when it takes us some time to catch up. We always strive to keep our customers up to date and reassure them that we're working on these issues.

Thank you for choosing interworks.cloud, and we look forward to continuing to provide you with exceptional service.

GΓ‘bor F.
GF
GΓ‘bor F.
Business Developer Expert, co-founder, GM
Small-Business (50 or fewer emp.)
"Special tool for a challenging business case"
4/5
What do you like best about Infiterra?

One wall to wall tool for Cloud Distributors/Resellers especially (but not only) for Microsoft partners. Quick implementation and easy to use. There are many built-in tools to keep the large amount of subscriptions manageable as well as offer billing API to use external tools – like Power BI. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

Not all entities can be accessed via the API and in some cases not enough detailed data can be obtained in this way. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Dear GΓ‘bor,

Thank you for taking the time to share your thoughts on the interworks.cloud platform. We're thrilled to hear that our platform has been helpful in streamlining subscription management for you and that you find it easy to use and implement.

We also appreciate your feedback regarding the API accessibility and detailed data. Our team is constantly working on improving our platform, and your feedback will certainly help us to continue to enhance our services.

Thank you again for your insights and for being a part of our community. We look forward to serving you in the future!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Great for allowing customers to self serve"
3.5/5
What do you like best about Infiterra?

Good for allowing customers to self serve licenses and automating billing and allowing auditability with license changes and swaps for customers and staff members. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

Can be hard to keep up with Microsoft's changes and API updates so occasionally things break and need to be repaired. Interworks are normally pretty fast with this, but occasionally it can take a while for things to be fixed. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thank you for your valuable feedback. We're happy to hear that you appreciate the platform's abilities in terms of license self-service, billing automation and auditability. We work hard to ensure you get the most out of our platform's features.

We understand that keeping up with Microsoft's changes and API updates can be challenging at times, and we appreciate your patience when this happens. Our team is committed to resolving these issues as quickly as possible to ensure that our platform remains up-to-date and fully functional.

Finally, we're proud to hear that interworks.cloud is helping to solve automatic license provisioning and billing for your customers, and we're honored to be a beneficial solution that adds value to your business.

Thank you for choosing interworks.cloud, and we look forward to providing you with excellent service in the future.

Zaneta V.
ZV
Zaneta V.
Programme Manager
Enterprise (> 1000 emp.)
"Love this platform"
5/5
What do you like best about Infiterra?

The Platform makes it easier to manage Microsoft CSP and gives the customers a store to manage their subscriptions on their own. Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

Would wish more vendors were available to sell to customers. Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thank you, Zaneta, for your valuable feedback! Your review not only helps us improve and grow as a company but also provides practical insights for potential customers who are considering our platform. Your support means a lot to us, and we are grateful to have you as a customer. πŸ™

TV
Tamara V.
Enterprise (> 1000 emp.)
"Convenient, user-friendly UX"
5/5
What do you like best about Infiterra?

Quick, responsive help, optimization of the order placements Review collected by and hosted on G2.com.

What do you dislike about Infiterra?

one-way integration with MS Partner Center Review collected by and hosted on G2.com.

Response from Infiterra Marketing of Infiterra

Thanks a million, Tamara, for taking the time to share your feedback on the interworks.cloud platform. We are pleased to hear that you appreciate the quick and responsive help as well as the ordering optimization the platform provides.

We also appreciate, indeed, your constructive feedback regarding the integration with MS Partner Center. As you know, at interworks.cloud, we are always looking for ways to improve our platform and your input helps us to identify areas where we can make enhancements to better meet the needs of our users.

It's great to hear that the platform's ability to track customer actions when changing the quantity of licenses has been beneficial for you. We strive to provide a comprehensive solution that enables our customers to manage their licenses efficiently and effectively.

Once again, we are grateful for your valuable feedback. If you have any further suggestions or comments, please don't hesitate to reach out to us.

Pricing Options

Pricing provided by Infiterra.

Silver

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Platinum

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Diamond

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Infiterra Comparisons
Infiterra Features
Automation
Consolidation