The best thing about Infegy for me is that it helps me find the most relevant mentions and the most concentrated conversations around new product launches, as well as any negative topics that may be emerging around my brand’s product type. Review collected by and hosted on G2.com.

The only thing that really stands out to me about Infegy is how limited the AI query builder is. I definitely wouldn’t rely on an AI-built query as-is, because it doesn’t have the depth needed to pull the best conversations around my topics. Review collected by and hosted on G2.com.

I like how their tool lets me build competitive analyses and then present them clearly using the graphics and supporting data it provides. It helps both me and my clients get a better understanding of the competitive landscape and the analysis itself. Review collected by and hosted on G2.com.

The user interface isn’t very intuitive, and I had trouble navigating the tool until an employee walked me through it. Review collected by and hosted on G2.com.

The best thing about Infegy Starscape is how efficiently it transforms social and consumer data into clear, actionable insights. It's user-friendly, flexible, and enables us to quickly identify trends, sentiment shifts, and emerging opportunities that inform business decisions. Review collected by and hosted on G2.com.

While the insights are valuable, exporting and tailoring visualizations for executive-ready presentations can require additional work outside the platform. Review collected by and hosted on G2.com.

Infegy Starscape is designed to pull insights from huge volumes of public social data posts, comments, news, reviews, forums and more and make them meaningful for business decisions. It’s built on a large proprietary dataset with historical depth that goes back many years, so you can track trends over time and see how sentiment or conversation shifts. Review collected by and hosted on G2.com.

Many users find the platform powerful but complex to learn initially, especially if they’re new to social listening or advanced analytics tools. It can take time and effort before you can use all of Starscape’s features effectively Review collected by and hosted on G2.com.

The new UX seems fabulous to me. Much easier to handle. Review collected by and hosted on G2.com.

Everything works perfectly. Honestly, I wouldn't change anything after the last update. Review collected by and hosted on G2.com.

Building queries is so simple. Light years ahead of others . Review collected by and hosted on G2.com.

Filtering on specific terms in the dashboard could be easier. Review collected by and hosted on G2.com.

What I like most about Infegy is that it provides great condensations of a large amount of data. Being able to see overall sentiment, themes, etc. from a query is pretty great! The addition of AI in Starscape has been a welcome shift from Atlas. It makes it so much simpler not having to write a boolean query and just being able to fit all of your parameters in your question to the AI. But having the option to still create a boolean query if you choose to is great. Review collected by and hosted on G2.com.

I know part of it is due to just being used to Atlas for so long, but I initially didn't like the interface as much. I've gotten more used to it now though and actually prefer it but something I haven't been able to get past is the loss of the dictionary feature that we had in Atlas. That feature is so important to be able to change sentiment, especially on a pregnancy test brand that we work on as the words "positive" and "negative" have so much more sentiment behind them than what the word actually translates to. Review collected by and hosted on G2.com.

I love the integration of the AI summaries in this version of Infegy. It really eliminates the hunting & digging for the narratives and gives you fast facts on what's driving chatter in your query. In addition to the AI summaries, the AI query writing tool is incredibly convenient. To be able to type a quick question and have the shell of a query get started is fantastic. These enhancements have made what used to be incredibly time consuming take mere minutes in some cases. Review collected by and hosted on G2.com.

I don't love that the query builder was changed so drastically from what was in Infegy Atlas. It was a big learning curve to understand the new drag & drop format. However, the enhancement of the AI query writing tool helps with this pain point. I could also take or leave the custom dashboards - they take additional time to build out and for our team's purposes, the juice isn't worth the squeeze. Review collected by and hosted on G2.com.

It organizes the collected information in a way that makes it easy to quickly find what Im looking for. Review collected by and hosted on G2.com.

Figuring out how to display the information i need can sometimes be tricky Review collected by and hosted on G2.com.

The dashboards and infographics make it easy to understand social conversations on almost anything. The coverage is global and includes posts from many online platforms and in various languages. The advanced search features, while tricky to learn, allow for very detailed customization. The new Starscape version is outstanding and includes AI analysis and persona building that makes interpreting the online conversation quick, easy and in-depth. Best of all is the customer support from their expert team. They make sure you get the best results and are always quick to respond Review collected by and hosted on G2.com.

It requires a few hours of training, so it's not for light users. Also with the older version of Atlas it was difficult to download results into a sharable format, but now the new Starscape version is better. Review collected by and hosted on G2.com.