Ideagen Quality Control Reviews & Product Details

Thank you for this wonderful feedback, Teddy! It's fantastic to hear that the integrated documentation management for PFMEA, NCMR, and CAPA is working so well for your medical device company and helping you pass regulatory audits more easily. We're pleased that customer support has been responsive and that the implementation from Oracle went smoothly.

Your feedback about report customization is valuable. Please share your specific reporting needs with your account manager so they can explore what options might be available or log enhancement requests.

Kind regards,

The Ideagen Team

Thank you for your feedback! It's great to hear that you find Ideagen Quality Control easy to use for FAIR compilation and that the ballooning feature for drawings is working well for you.

Regarding the OCR engine - it does function, but performance varies significantly based on drawing quality and type. Modern CAD drawings typically process well, while older hand-drawn documents can be challenging for any OCR technology. We recommend submitting a support ticket through our Luminate customer portal with specific examples of drawings that aren't processing correctly. This will connect you directly with our technical team who can help optimize your OCR settings and provide targeted assistance.

The Luminate portal also addresses your concern about reaching support - it provides a direct, trackable path to our team, ensuring your issues are properly documented and addressed promptly.

Kind regards,

The Ideagen Team

Thank you for sharing your feedback and for highlighting your experience with Ideagen Quality Control. We're delighted to hear that you find the software user-friendly and that our team provided precise instructions to help you edit the method library. Your recognition of our quick responses and support means a lot to us.

We appreciate your openness about your challenges with computer language. It’s great to know that the software’s ease of use has been beneficial for you in managing ballooning prints and FAI updates. If you have any further questions or need assistance, feel free to reach out to your account manager — we’re here to support you.

Kind regards,

The Ideagen Team

Thank you for your feedback, Estefany! It's wonderful to hear that Ideagen Quality Control is saving you time, increasing efficiency, and helping with regulatory compliance while solving traceability and manual documentation challenges.

Your feedback about data management limitations and update processes is valuable. Please reach out to your account manager to discuss these specific areas so they can explore potential improvements or workarounds.

Kind regards,

The Ideagen Team

Thank you for this wonderful feedback! It's great to hear you found the software so intuitive - getting up to speed within a couple of hours is exactly the experience we aim for.

Your suggestion about additional knowledgebase material for weld-related ballooning is a good one. Please do mention this to your account manager, who can submit it as an enhancement request and point you to any existing resources in the meantime.

Kind regards,

The Ideagen Team

Hi Philip,

Thank you for such a detailed review of Ideagen Quality Control!

It’s fantastic to hear that the solution saves you time and satisfies your needs.

Thank you for your suggestions to maintain and control lists within the software while still allowing .csv uploads. This is valuable and has been passed on to the Product Team.

It’s fantastic to hear that Ideagen Quality Control makes bubbling drawings and creating master inspection reports easier for you. We’re glad that creating and updating AS9102 forms is now much simpler and that our software is a huge time saver for your team.

If you have any further suggestions or need assistance, please don’t hesitate to reach out to your Account Manager or our Customer Support team. They’re always here to help.

Hi Honnura,

Thank you for taking the time to leave your feedback on Ideagen Quality Control. It's wonderful to hear that you’ve found it helpful for creating FAI forms, ballooning and document preparation, especially within Aerospace standards. We're also happy to know that the tool has streamlined manual FAI processes, saving time and effort.

Your positive remarks about the tool’s performance mean a lot to us, and we’re pleased it meets your expectations. If you have any questions or need assistance, feel free to reach out to your account manager for support. We’re always here to help.

Kind regards,

The Ideagen Team

Hi Paul,

Thank you for your feedback on Ideagen Quality Control! We're glad to hear that our customer support team was responsive and provided an efficient resolution, including a helpful video guide — it's great to know this made your experience smoother. Regarding your note on occasional struggles with text recognition, we appreciate you bringing this to our attention. OCR performance can depend on the quality of the image it’s processing. Within the application, there are controls available to adjust images, and the OCR engine also has settings that users can tweak to improve results if needed. We’ll continue looking into ways to make this process even more seamless for you. It’s great to hear Ideagen Quality Control is helping you create and store FAIRs effectively. If you need further assistance, feel free to reach out to our team or your account manager.

Kind regards,

The Ideagen Team

Hi Ian,

Thank you for your kind words about our support staff. We strive to provide quick and effective solutions for our customers.

Should you have any questions or need assistance, please contact your account manager - they are always happy to help.

Kind regards,

The Ideagen Team