IBM Apptio Features

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Managing inventories and tracking changes to hardware and software configurations

Track and document all activities across devices, networks, and other systems

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Track and organize the number of licenses available to the organization

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Manage and track all disruptions and incidents

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Visualizes IT cost and value data by service, project, vendor, or cost category.

Connects with ERP, CMDB, cloud billing, payroll, or procurement systems.

Calculates cost per service, app, or unit (e.g., per claim or per department).

Recommends savings or reallocation opportunities based on usage and benchmarks.

Tracks and attributes IT costs to internal stakeholders via billing or reporting.

Allows users to query IT financial data using conversational prompts.

Uses machine learning to predict future IT spend based on past data trends.

Supports creating IT budgets and forecasting spend across categories and timeframes.

Distributes IT costs to services, apps, or business units using rule-based logic.

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows