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At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (71.1% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansIBM Apptio
Star Rating
(182)4.3 out of 5
Market Segments
Enterprise (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about IBM ApptioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshservice excels in ease of use with a score of 9.2, while IBM Apptio lags behind at 8.2. Reviewers mention that Freshservice's intuitive interface and user-friendly design make it easy for teams to adopt and utilize effectively.
- Reviewers mention that Freshservice has a higher score in ease of setup (8.8) compared to IBM Apptio (7.5). Users say that Freshservice's straightforward onboarding process and guided setup help organizations get started quickly without extensive IT involvement.
- Users on G2 highlight Freshservice's superior quality of support, scoring 9.0 against IBM Apptio's 8.4. Reviewers say that Freshservice's responsive customer service and extensive knowledge base provide valuable assistance when issues arise.
- Reviewers mention that Freshservice shines in service management with a score of 8.9, while IBM Apptio scores lower at 8.1. Users report that Freshservice's robust ticketing system and automation features streamline service delivery and improve response times.
- Users say that Freshservice outperforms IBM Apptio in ITIL policy compliance, scoring 8.7 compared to 7.5. Reviewers mention that Freshservice's built-in ITIL processes help organizations maintain compliance and improve service quality.
- G2 users report that Freshservice's asset tracking capabilities score 8.4, while IBM Apptio's score is 8.0. Reviewers highlight Freshservice's comprehensive asset management features, which allow for better visibility and control over IT assets.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
IBM Apptio
No pricing availableFree Trial
Freshservice
Free Trial is available
IBM Apptio
Free Trial is available
Ratings
Meets Requirements
8.9
1,168
8.6
69
Ease of Use
9.2
1,170
8.1
132
Ease of Setup
8.8
953
7.4
102
Ease of Admin
9.0
957
7.8
35
Quality of Support
9.0
1,128
8.4
66
Has the product been a good partner in doing business?
9.1
932
8.3
37
Product Direction (% positive)
9.5
1,155
9.3
71
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
7.1
56
Platform
8.3
231
7.5
57
8.2
214
8.2
56
8.7
257
7.5
55
8.4
285
8.0
59
8.7
317
8.0
59
Security
7.8
180
7.8
55
7.0
109
7.6
56
7.5
168
7.5
55
8.9
285
8.1
58
8.8
288
7.8
56
Agentic AI - Enterprise IT Management
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Categories
Categories
Shared Categories
Freshservice and IBM Apptio are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
IBM Apptio has no unique categories
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Apptio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Financial Services
20.7%
Insurance
13.3%
Information Technology and Services
11.1%
Hospital & Health Care
8.1%
Banking
6.7%
Other
40.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What are the three main capabilities of cloudability to optimize cloud spend?
1 Comment
VP
The 3 most important capabilities of cloudability to optimize cloud spend are:
1. Reduction in cost
2. Increase in control
3. Improvement in visibility Read more
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