# Freshservice vs IBM Apptio Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user experience, with many praising its intuitive interface and ease of use. Users highlight features like ticket categories, service requests, and SLAs that enhance organization and time management, making it a strong choice for teams looking for a streamlined help desk solution.
- **Users say** that IBM Apptio provides valuable insights into IT spending, with its ability to improve cost transparency and align technology investments with business goals. Reviewers appreciate its automation of reporting, which helps eliminate manual errors, making it a useful tool for financial accountability.
- **According to verified reviews** , Freshservice stands out for its quick implementation process. New users have noted that the documented guidelines are clear, facilitating a smoother onboarding experience, which is crucial for teams needing to get up and running quickly.
- **Reviewers mention** that while IBM Apptio is effective for financial analysis, it may not be as user-friendly as Freshservice. Some users have expressed challenges with the setup process, indicating that it could benefit from a more intuitive onboarding experience.
- **G2 reviewers highlight** the quality of support provided by Freshservice, with many users noting responsive customer service that aids in resolving issues promptly. This level of support is a significant advantage for teams that rely on timely assistance to maintain their operations.
- **Users report** that while both products have their strengths, Freshservice generally receives higher satisfaction ratings across various metrics, including ease of administration and overall usability. This makes it a preferred choice for mid-market companies looking for a comprehensive IT management solution.



| | Freshservice | IBM Apptio | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,335 | 188 | 
| **Largest Market Segment** | Mid-Market (61.9% of reviews) | Enterprise (68.8% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (229 reviews)
- Features (116 reviews)

Cons:
- Missing Features (83 reviews)
- Limited Features (56 reviews)

### IBM Apptio

Pros:
- Ease of Use (59 reviews)
- Useful (44 reviews)

Cons:
- Slow Performance (15 reviews)
- Missing Features (13 reviews)

---
## Ratings Comparison
| Rating | Freshservice | IBM Apptio | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1184 reviews) | 8.5 (73 reviews) | 
  | **Ease of Use** | 9.2 (1189 reviews) | 8.1 (136 reviews) | 
  | **Ease of Setup** | 8.8 (974 reviews) | 7.3 (106 reviews) | 
  | **Ease of Admin** | 9.0 (958 reviews) | 7.8 (37 reviews) | 
  | **Quality of Support** | 9.0 (1144 reviews) | 8.3 (70 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (933 reviews) | 8.3 (39 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1167 reviews) | 9.4 (75 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### IBM Apptio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **IBM Apptio** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 447 |
| **IBM Apptio** | N/A | N/A |

#### Administration

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.4 (351 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 8.3 (375 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Help Desk** | 9.5 (410 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.8 (373 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Reporting** | 8.5 (313 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.5 (290 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | Not enough data | 

#### Functionality

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Ticketing System** | 9.5 (343 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automation** | 8.8 (310 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **IBM Apptio** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **IBM Apptio** | N/A | N/A |

#### Asset Inventory

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **IBM Apptio** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **IBM Apptio** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Financial Management (ITFM)

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **IBM Apptio** | N/A | N/A |

#### Financial Planning - IT Financial Management (ITFM)

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **IT Budgeting & Forecasting** | Not enough data | Not enough data | 
| **IT Cost Allocation** | Not enough data | Not enough data | 

#### Financial Reporting - IT Financial Management (ITFM)

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Multi-Dimensional Cost Reporting** | Not enough data | Not enough data | 
| **Integrations with ERP, CMDB, & Cloud Billing** | Not enough data | Not enough data | 
| **Cost per IT Service or Application** | Not enough data | Not enough data | 
| **Cost Optimization Recommendations** | Not enough data | Not enough data | 
| **Showback & Chargeback of IT Costs** | Not enough data | Not enough data | 

#### AI Features - IT Financial Management (ITFM)

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Natural Language Queries for IT Spend** | Not enough data | Not enough data | 
| **AI-Powered Forecasting** | Not enough data | Not enough data | 
| **AI-Driven Anomaly Detection** | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **IBM Apptio** | N/A | N/A |

#### Incident Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.9 (737 reviews) | Not enough data | 
| **Ticket Notifications** | 9.0 (796 reviews) | Not enough data | 
| **Knowledge Base** | 8.6 (729 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | Not enough data | 

#### Reporting

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | Not enough data | 
| **Time Tracking** | 8.2 (639 reviews) | Not enough data | 
| **Surveys** | 8.2 (615 reviews) | Not enough data | 

#### Access & Usability

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | Not enough data | 
| **Self Service** | 8.9 (728 reviews) | Not enough data | 
| **Active Directory** | 8.5 (550 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.6 (562 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **IBM Apptio** | 8.0/10 | 65 |

#### Analysis

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | Feature Not Available | 

#### Platform

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | 7.4 (56 reviews) | 
| **Remote Access** | 8.2 (212 reviews) | 8.2 (55 reviews) | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | Feature Not Available | 
| **Asset Tracking** | 8.4 (283 reviews) | 8.1 (61 reviews) | 
| **IT Knowledge Management** | 8.7 (315 reviews) | 8.0 (58 reviews) | 

#### Security

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | Feature Not Available | 
| **Patch Management** | 7.0 (107 reviews) | Feature Not Available | 
| **Disaster Recovery** | 7.5 (166 reviews) | 7.5 (54 reviews) | 
| **Service Management** | 8.9 (283 reviews) | 8.1 (57 reviews) | 
| **Workflow Management** | 8.8 (286 reviews) | 7.8 (54 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | IBM Apptio | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | 9.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)

**Unique to Freshservice (8):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to IBM Apptio (1):** [ IT Financial Management (ITFM) Software](https://www.g2.com/categories/it-financial-management-itfm)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | IBM Apptio | 
|---|---|---|
| **Small-Business** | 17.6% | 13.5% | 
| **Mid-Market** | 61.9% | 17.7% | 
| **Enterprise** | 20.5% | 68.8% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.8%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.5%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.7%

#### IBM Apptio

- **Financial Services:** 20.1%
- **Insurance:** 12.9%
- **Information Technology and Services:** 11.5%
- **Hospital & Health Care:** 7.9%
- **Banking:** 7.2%
- **Computer Software:** 4.3%
- **Pharmaceuticals:** 4.3%
- **Airlines/Aviation:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Consumer Services:** 2.2%
- **Other:** 23.7%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4310 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (748 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1172 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6950 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)

### Alternatives to IBM Apptio

- [Nicus](https://www.g2.com/products/nicus/reviews) — 4.9/5 stars (12 reviews)
- [IBM Turbonomic](https://www.g2.com/products/ibm-turbonomic/reviews) — 4.4/5 stars (310 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (420 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1106 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4310 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3972 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1172 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (838 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### IBM Apptio

- Title: [What is ApptioOne used for?](https://www.g2.com/discussions/what-is-apptioone-used-for) — 1 comment
  > **Top comment:** "Helps us to manage costs  and business outcomes"
- Title: [What are the three main capabilities of cloudability to optimize cloud spend?](https://www.g2.com/discussions/what-are-the-three-main-capabilities-of-cloudability-to-optimize-cloud-spend) — 1 comment
  > **Top comment:** "The 3 most important capabilities of cloudability to optimize cloud spend are:
1. Reduction in cost
2. Increase in control
3. Improvement in visibility "
- Title: [What does apptio software do?](https://www.g2.com/discussions/what-does-apptio-software-do) — 1 comment, 1 upvote
  > **Top comment:** "here is ridoy"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-ibm-apptio)