2026 Best Software Awards are here!See the list
Compare Freshservice and IBM Apptio 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (70.6% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,311)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansIBM Apptio
Star Rating
(183)4.3 out of 5
Market Segments
Enterprise (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about IBM ApptioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a higher overall score compared to IBM Apptio. Users appreciate its intuitive interface and modern tools, which streamline customer support processes effectively.
- According to verified reviews, Freshservice has a significant advantage in the number of reviews, with over 1,200 compared to IBM Apptio's 181. This suggests a broader user base and more reliable insights into its performance and features.
- Users say that Freshservice's implementation process is notably quick and user-friendly, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, IBM Apptio faces challenges in this area, with some users mentioning a steeper learning curve.
- Reviewers mention that Freshservice offers a versatile platform that supports multiple departments beyond IT, making it a valuable tool for organizations looking to consolidate their operations. Users have noted the ability to customize workflows, which enhances its utility across various teams.
- G2 reviewers highlight the quality of support provided by Freshservice, which scores higher than IBM Apptio. Users have praised the responsiveness and helpfulness of the support team, contributing to a more positive overall experience with the product.
- According to recent feedback, while IBM Apptio is recognized for its navigational ease and user-friendly interface, it still falls short in overall satisfaction compared to Freshservice. Users appreciate its capabilities for managing complex data tasks, but many feel that Freshservice offers a more comprehensive feature set for everyday use.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
IBM Apptio
No pricing availableFree Trial
Freshservice
Free Trial is available
IBM Apptio
Free Trial is available
Ratings
Meets Requirements
8.9
1,170
8.5
70
Ease of Use
9.2
1,173
8.1
133
Ease of Setup
8.8
956
7.4
103
Ease of Admin
9.0
957
7.8
35
Quality of Support
9.0
1,130
8.4
67
Has the product been a good partner in doing business?
9.1
932
8.3
37
Product Direction (% positive)
9.5
1,157
9.4
72
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
344
|
Verified
Not enough data
8.4
372
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
375
|
Verified
Not enough data
8.8
368
|
Verified
Not enough data
Management
8.5
311
|
Verified
Not enough data
8.9
317
|
Verified
Not enough data
8.8
281
|
Verified
Not enough data
8.5
285
|
Verified
Not enough data
8.1
228
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
266
|
Verified
Not enough data
8.8
302
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
8
Not enough data
8.0
9
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
137
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Financial Planning - IT Financial Management (ITFM)
Not enough data
Not enough data
Not enough data
Not enough data
Financial Reporting - IT Financial Management (ITFM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - IT Financial Management (ITFM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
793
Not enough data
8.6
729
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
7.1
56
Platform
8.3
231
7.5
58
8.2
214
8.2
57
8.7
257
7.6
56
8.4
285
8.1
60
8.7
317
8.0
60
Security
7.8
180
7.9
56
7.0
109
7.7
57
7.5
168
7.5
56
8.9
285
8.1
59
8.8
288
7.8
56
Agentic AI - Enterprise IT Management
Not enough data
8.9
6
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Categories
Categories
Shared Categories
Freshservice and IBM Apptio are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Service Desk, and Customer Self-Service
IBM Apptio is categorized as IT Financial Management (ITFM)
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Apptio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.6%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Financial Services
20.6%
Insurance
13.2%
Information Technology and Services
11.0%
Hospital & Health Care
8.1%
Banking
6.6%
Other
40.4%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What are the three main capabilities of cloudability to optimize cloud spend?
1 Comment
VP
The 3 most important capabilities of cloudability to optimize cloud spend are:
1. Reduction in cost
2. Increase in control
3. Improvement in visibility Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
