Compare Freshservice and IBM Apptio 
At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Enterprise (67.8% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,316)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansIBM Apptio
Star Rating
(190)4.3 out of 5
Market Segments
Enterprise (67.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about IBM ApptioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user satisfaction, boasting a higher overall score compared to IBM Apptio. Users appreciate its intuitive interface and modern tools, which streamline customer support processes effectively.
- According to verified reviews, Freshservice has a significant advantage in the number of reviews, with over 1,200 compared to IBM Apptio's 181. This suggests a broader user base and more reliable insights into its performance and features.
- Users say that Freshservice's implementation process is notably quick and user-friendly, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, IBM Apptio faces challenges in this area, with some users mentioning a steeper learning curve.
- Reviewers mention that Freshservice offers a versatile platform that supports multiple departments beyond IT, making it a valuable tool for organizations looking to consolidate their operations. Users have noted the ability to customize workflows, which enhances its utility across various teams.
- G2 reviewers highlight the quality of support provided by Freshservice, which scores higher than IBM Apptio. Users have praised the responsiveness and helpfulness of the support team, contributing to a more positive overall experience with the product.
- According to recent feedback, while IBM Apptio is recognized for its navigational ease and user-friendly interface, it still falls short in overall satisfaction compared to Freshservice. Users appreciate its capabilities for managing complex data tasks, but many feel that Freshservice offers a more comprehensive feature set for everyday use.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
IBM Apptio
No pricing availableFree Trial
Freshservice
Free Trial is available
IBM Apptio
Free Trial is available
Ratings
Meets Requirements
8.9
1,173
8.5
75
Ease of Use
9.2
1,176
8.1
138
Ease of Setup
8.8
960
7.4
108
Ease of Admin
9.0
959
7.8
37
Quality of Support
9.0
1,133
8.4
72
Has the product been a good partner in doing business?
9.1
934
8.3
39
Product Direction (% positive)
9.5
1,160
9.4
77
Features by Category
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
374
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
313
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
304
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Financial Planning - IT Financial Management (ITFM)
Not enough data
Not enough data
Not enough data
Not enough data
Financial Reporting - IT Financial Management (ITFM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - IT Financial Management (ITFM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
7.2
57
Platform
8.3
231
7.5
58
8.2
214
8.2
57
8.7
257
7.6
56
8.4
285
8.1
63
8.7
317
8.0
60
Security
7.8
180
7.9
56
7.0
109
7.7
57
7.5
168
7.5
56
8.9
285
8.1
59
8.8
288
7.8
56
Agentic AI - Enterprise IT Management
Not enough data
Feature Not Available
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Freshservice and IBM Apptio are categorized as Enterprise IT Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Service Desk, Customer Self-Service, and Configuration Management
IBM Apptio is categorized as IT Financial Management (ITFM)
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
IBM Apptio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.2%
Financial Services
19.9%
Insurance
12.8%
Information Technology and Services
11.3%
Hospital & Health Care
7.8%
Banking
7.1%
Other
41.1%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
PB
So far, great. I've only worked with them twice, but both times the answer came back within 24 hours.Read more
What is Freshservice used for?
3 Comments
AN
We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service...Read more
Whats the best way to populate our inventory?
3 Comments
DO
Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using...Read more
What are the three main capabilities of cloudability to optimize cloud spend?
1 Comment
VP
The 3 most important capabilities of cloudability to optimize cloud spend are:
1. Reduction in cost
2. Increase in control
3. Improvement in visibility Read more
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