--- title: iATS Payments Reviews meta_title: 'iATS Payments Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how iATS Payments works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 184 scale: '5' date_modified: '2026-08-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # iATS Payments Reviews **Vendor:** iATS Payments **Category:** [Nonprofit Payment Gateway Software](https://www.g2.com/categories/nonprofit-payment-gateway) **Average Rating:** 4.2/5.0 **Total Reviews:** 184 ## About iATS Payments With over 16,000 clients and billions of dollars in annual processing, iATS Payments is the leading provider of payment solutions to nonprofit organizations and technology partners around the world. iATS draws on over 20 years of experience providing secure, simple and cost-effective credit card and direct debit (ACH) processing. ## iATS Payments Reviews ### 1. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** They are always so good at providing support and the service is top notch. **What do you dislike about iATS Payments?** I don't think that there is anything that I can say that is negative. **Recommendations to others considering iATS Payments:** Really easy to use Aura form and support is great. Works as gateway for other platforms as well. **What problems is iATS Payments solving and how is that benefiting you?** The ability to design my own forms and process all of our debit and credit card donation transactions. ### 2. Smooth sailing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The few times I have had to contact iATS, I actually talked to a person! And all of them were highly competent and were able to help me right away. **What do you dislike about iATS Payments?** I have not had bad experiences. The only minor drawback is that we are in the East and have to wait a few hours to contact iATS in the morning. **What problems is iATS Payments solving and how is that benefiting you?** None ### 3. Iats and SF Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about iATS Payments?** Easy to use interface within Salesforce to allow you to connect and map fields from your payment processor. **What do you dislike about iATS Payments?** Aura forms require significant customization to be useful and some features of IATS are not integrated into Brickworks settings. **What problems is iATS Payments solving and how is that benefiting you?** We use Iats and Brickworks as our primary payment processor to collect donations and manage our constituents in Salesforce. ### 4. easy to use, some issues with downtime **Rating:** 3.0/5.0 stars **Reviewed by:** Meghan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2018 **What do you like best about iATS Payments?** I enjoy the ease of use of this product. It is very straight forward and quick to pick up **What do you dislike about iATS Payments?** There have been a few occasions where the system has been down, causing issues when donors try to contribute. We have also experienced issues with the security settings **What problems is iATS Payments solving and how is that benefiting you?** It is a great tool that can help non-profits manage their payments **Official Response from Rachel Richardson:** > Hi Meghan, so sorry to hear about your issues receiving donations. We’re always working to improve our systems, and have recently introduced an upgraded platform that will resolve those issues as well as offer additional functionality. We’d love to offer this solution to you, so if you’re interested in learning more, please reach out to us at sales@iatspayments to learn more. ### 5. IATS Payments feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about iATS Payments?** Being able to process credit card gifts received in the mail, and at events via the website or mobile swipers. **What do you dislike about iATS Payments?** We would love to see lower processing fees. **What problems is iATS Payments solving and how is that benefiting you?** Taking credit card payments at events using mobile swipers and our cell phones is a much better solution than filling out credit card forms for each of our guests. ### 6. Fabulous platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** It is easy to use iATS. All the reports are self explanatory. **What do you dislike about iATS Payments?** I am thoroughly satisfied with everything. **Recommendations to others considering iATS Payments:** I like the level of information that iATS gives. It's more than most companies that I have had contact with. **What problems is iATS Payments solving and how is that benefiting you?** our crowdsourcing platform funnels through iATS and iATS has the information that our crowd sourcing platform lacks!! ### 7. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Khanh T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** Each time I have an issue or a concern, the iATS customer services team is willing to help resolve it. **What do you dislike about iATS Payments?** I don't like when month end fees net to amount. It's hard to reconcile. **Recommendations to others considering iATS Payments:** Better platform and easy to use. Good customer service. **What problems is iATS Payments solving and how is that benefiting you?** This platform was the most effective and easy to use. ### 8. We are happy with the detail we can use to reconcile payments received in our biggest fundraiser. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The detail of the reports allows us to confirm and match funds showing in One Cause which we use as a auction software. **What do you dislike about iATS Payments?** Sometimes we have trouble matching the fees deducted from the amount that actually hits the bank account. **What problems is iATS Payments solving and how is that benefiting you?** Again, we can reconcile and feel secure that no payments have been missed. ### 9. iATS Does it All **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2018 **What do you like best about iATS Payments?** iATS work well with our BidPal solution and we wouldn't have it any other way. **What do you dislike about iATS Payments?** Nothing, the software works perfectly. **Recommendations to others considering iATS Payments:** If you don't plan on using year around make sure to make your account dormant when not in use to save money. **What problems is iATS Payments solving and how is that benefiting you?** Raising funds for our organization. ### 10. Great Support and Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Julie E. | Corporate Giving Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2017 **What do you like best about iATS Payments?** iATS has a great Customer Care team, they are always polite and efficient and there is rarely a wait time to speak with a human being. iATS integrates well with Salesforce. **What do you dislike about iATS Payments?** There is a learning curve and I've found myself calling their Customer Care enough times that I know many of their representatives by name. **Recommendations to others considering iATS Payments:** Would recommend. **What problems is iATS Payments solving and how is that benefiting you?** Processing payments directly into Salesforce and via an online website. ### 11. iATS and its integrations are a royal pain **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2017 **What do you like best about iATS Payments?** iATS is the cheapest option for processing credit card donations to our nonprofit (and it shows). **What do you dislike about iATS Payments?** iATS is incredibly buggy, integrations are a mess, iATS developers wait for you to report problems and then take up endless amounts of your time going back and forth about whose fault it is. **Recommendations to others considering iATS Payments:** Pay the extra amount for a better platform with more features/functionality and better support. Don't bring a headache upon yourself. **What problems is iATS Payments solving and how is that benefiting you?** We use iATS to process credit card donations to our nonprofit, and use the Salesforce integration to integrate the data with our CRM data. **Official Response from Georgia Brickwork:** > Hi there, we're so sorry you've had a bad experience with iATS. We love serving the nonprofit community, and take pride in our customer service, so we feel terrible that you've been let down We'd love the opportunity to make it right. Please contact our customer service team at 1.888.955.5455 or iatscs@iatspayments.com so we can better understand your problem and find a solution that works for you. ### 12. We're happy with iATS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about iATS Payments?** We like that it integrates with our website **What do you dislike about iATS Payments?** No access to customer service when we first open at 9:00am Eastern time **What problems is iATS Payments solving and how is that benefiting you?** We are giving ourselves a secure way to accept payments and donations through our website ### 13. Good Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The ability to get detailed information about transaction type and donations **What do you dislike about iATS Payments?** At the moment there isn't really anything that comes to mind **Recommendations to others considering iATS Payments:** Definitely consider it for your needs **What problems is iATS Payments solving and how is that benefiting you?** ACH processing and credit card reconciliation is very easy. ### 14. Easy to Use for Receiving Payments **Rating:** 4.0/5.0 stars **Reviewed by:** Heather F. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2017 **What do you like best about iATS Payments?** I really like the reports feature - easy to search for dates needed **What do you dislike about iATS Payments?** Don't like that sometimes the reports show incorrect amounts - amounts for wrong dates will show up on previous dates **Recommendations to others considering iATS Payments:** This is a good option for those who need an online payment vendor. The reporting feature is easy to use, and has some customizing options. The customer service is a little slow, typically responding within 1-2 days. **What problems is iATS Payments solving and how is that benefiting you?** Receiving payments for donations and for conference registration ### 15. It has been pleasant **Rating:** 3.5/5.0 stars **Reviewed by:** LeJer W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The ability to see when my transaction post to my account. **What do you dislike about iATS Payments?** Website is the most user friendly, it takes a while to get the data I need sometime. **What problems is iATS Payments solving and how is that benefiting you?** Credit Card Transaction posting and bank reconciliations ### 16. Excellent! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about iATS Payments?** I like the robust system. Efficient and user-friendly. works well for the non profits of midsize. **What do you dislike about iATS Payments?** I would like the entire team in the organization to get the training to be able to use it efficiently. **Recommendations to others considering iATS Payments:** No harm is trying out the product. It meets most of your needs **What problems is iATS Payments solving and how is that benefiting you?** we are utilizing the product for our fundraising. We are a nonprofit mid-sized. ### 17. We have always had great service from iATS Payments! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The courteous support techs and the great service they provide. I have only had a couple times I have needed to call but, they were very friendly and happy to help me resolve my issues. **What do you dislike about iATS Payments?** There isn't anything I dislike. It is very easy to set up recurring gifts or one time donations. **What problems is iATS Payments solving and how is that benefiting you?** iATS works seamlessly with the auction software we utilize and I don't have to worry about anything.. ### 18. I like iATS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** Like the ease of running reports, processing payments, setting up recurring transactions and schedules. **What do you dislike about iATS Payments?** When a charge back occurs wish the cardholder name would appear on the report. Would assist in speeding up the process of looking them up. **What problems is iATS Payments solving and how is that benefiting you?** Assists us in setting up recurring payments in a fast and efficient manner. Makes it convenient for user to make adjustments to donors accounts. Easy to reconcile reports and daily batches ### 19. IATS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** IATS is extremely easy to use and very customer centric. **What do you dislike about iATS Payments?** Our organization would appreciate an e-check option. **What problems is iATS Payments solving and how is that benefiting you?** Using IATS, most recently, with Configio has eliminated the need for multiple gateways. ### 20. I use iATS Payments almost everyday and I never have issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about iATS Payments?** I find both the user interface and the report layouts to be clean and user friendly. **What do you dislike about iATS Payments?** Would be good to have a option to print a report from the refund approval without having to go back into the original sale. Not aware of an option to identify all refunds completed within a timeline. **What problems is iATS Payments solving and how is that benefiting you?** Processing high volume of payments with confidence in the system. ### 21. iATS can be OK **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2018 **What do you like best about iATS Payments?** The customer service staff are very polite. **What do you dislike about iATS Payments?** The fees are too high. I was forced to use iATS as they were the only processor that used by BidPal. **Recommendations to others considering iATS Payments:** Shop around for the best fit as well as best price. Deposit reconciliation reporting was lacking and created additional work for us internally. **What problems is iATS Payments solving and how is that benefiting you?** They can process payments from WhippleHill and BidPal. ### 22. company store and conference registrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** Ease of use. Getting a monthly report. Support available by phone. **What do you dislike about iATS Payments?** Getting answers to questions and chargebacks. **What problems is iATS Payments solving and how is that benefiting you?** Makes payments by our members easy. ### 23. IATS is always willing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The personalized service we have received over the years and this is from start to finish of an issue. **What do you dislike about iATS Payments?** That I cannot always solve these issues on my own. **What problems is iATS Payments solving and how is that benefiting you?** How to solve non compliance issues. How to find a specific credit card charge when my system "time outs". How to understand my statement when things don't add up. ### 24. Assistant Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about iATS Payments?** The ease of looking at daily transactions. **What do you dislike about iATS Payments?** I think there are too many client codes to keep track of. **What problems is iATS Payments solving and how is that benefiting you?** iATS processes all our credit card payments. They do a great job with very few mis-steps. The customer service is quick to answer any questions we may have regarding irregular card processing or lost gifts. ### 25. Great system! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2018 **What do you like best about iATS Payments?** We have been using this system for meany years for fundraising activities and found it to be easy and stright forward. **What do you dislike about iATS Payments?** Customer service is slow to react When you’re dealing with donors that don’t have much time to waste. **What problems is iATS Payments solving and how is that benefiting you?** Easy way to engage our donors and allow them to support us quickly ### 26. Great service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** We like best the ability to capture different information and the customizable pages. **What do you dislike about iATS Payments?** There seems to be too many times when their reporting site is down and we are unable to access our reports. **What problems is iATS Payments solving and how is that benefiting you?** We've been able to capture more donor information which helps us keep accurate records and contact info. ### 27. IATS for school online donations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The ease of use with our Blackbaud online software makes IATS a product we have used since 2009. **What do you dislike about iATS Payments?** Being on EST and needing to call for support early in our time zone. **What problems is iATS Payments solving and how is that benefiting you?** Ease of use with online donation portal for our school. Support when needed is prompt. ### 28. Special Events Administrative Coordinator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** The simple / easy to use payment processing through OneCause. Being able to hold Credit Card info is great as well. **What do you dislike about iATS Payments?** The percentage rate taken from payments are too high. They should offer greater return for non-profit organizations. **Recommendations to others considering iATS Payments:** Yes. **What problems is iATS Payments solving and how is that benefiting you?** Shorter checkout lines at events. Online capabilities. ### 29. Ease of use on this product is paramount **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about iATS Payments?** It’s easy use and helps support our operations. It helps to solve issues we have as a not for profit company **What do you dislike about iATS Payments?** Nothing it’s a great platform and we use it extensively **What problems is iATS Payments solving and how is that benefiting you?** It’s easy use helps us research all donations made through credit cards ### 30. Seemless **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** It is simple. It does not take a lot of effort to remember defaults **What do you dislike about iATS Payments?** Cannot customize reports. I would like to have the option to change report formats. **What problems is iATS Payments solving and how is that benefiting you?** Able to accept payments online **Official Response from Rachel Richardson:** > Sorry to hear you’re frustrated with the reporting functionality. Can we schedule some time for a training session with you? Our reporting tools have some pretty sophisticated options, and we’d love to help you take advantage of them. Please reach out to us at 1.888.955.5455 or iatscs@iatspayments.com to schedule a session. ### 31. Solid application! **Rating:** 4.5/5.0 stars **Reviewed by:** Medhanie H. | Salesforce Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about iATS Payments?** Ease of use, native Salesforce functionality and overall easy to track payments. **What do you dislike about iATS Payments?** Nothing that i can really think of off the top **What problems is iATS Payments solving and how is that benefiting you?** Online payment processing ### 32. Clunky and poor support **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Political Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2018 **What do you like best about iATS Payments?** My company is familiar with product and it's what we've always used. **What do you dislike about iATS Payments?** Poor fraud support Different logins for each subcode fraud protection **What problems is iATS Payments solving and how is that benefiting you?** None **Official Response from Rachel Richardson:** > Sorry to hear you’re frustrated with our fraud prevention & login functionality. Can we schedule some time for a training session with you? Our tools have some pretty sophisticated functionality, and we’d like to get a better understanding of your needs to help you succeed. Please reach out to us at 1.888.955.5455 or iatscs@iatspayments.com to schedule a session. ### 33. Very Good **Rating:** 4.0/5.0 stars **Reviewed by:** American Society o. | ASUH Alumni Association, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2017 **What do you like best about iATS Payments?** Great leadership team. Fabulous staff - especially at customer care and marketing. **What do you dislike about iATS Payments?** Have Limited exposure to the leading edge. **What problems is iATS Payments solving and how is that benefiting you?** by phone with questions ### 34. It gets the job done, but isn't ideal **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2017 **What do you like best about iATS Payments?** iATS Payments works, and we receive the funds that are paid to us. **What do you dislike about iATS Payments?** It's incredibly complicated to use. Also, we wanted to change the bank account associated with our account, and there was tons of work to do, and a fee! It wasn't even worth the effort for something that should be simple. **What problems is iATS Payments solving and how is that benefiting you?** We're hosting a Gala, and our auction platform uses this for payments **Official Response from Rachel Richardson:** > Sorry to hear about the issues you’re having using and updating your account (and for our slow response here!) We'd love to set up a training session to help work through those complicated tasks, and update your bank account while we’re at it. Please reach out to us at 1.888.955.5455 or iatscs@iatspayments.com to schedule a training session. ## iATS Payments Discussions - [What has been your experience with increasing donations](https://www.g2.com/discussions/what-has-been-your-experience-with-increasing-donations) - 1 comment, 1 upvote - [Is iATS PCI Compliant?](https://www.g2.com/discussions/security-fa03cd59-1fc9-463d-accd-eb0171ca2da5) - 1 comment, 1 upvote - [How do we receive our funds?](https://www.g2.com/discussions/fund-deposit) - 1 comment, 1 upvote - [What does a payment processor do?](https://www.g2.com/discussions/what-does-a-payment-processor-do) - 1 comment - [What is iATS payment?](https://www.g2.com/discussions/what-is-iats-payment) - 3 comments - [View iATS Payments pricing details and edition comparison](https://www.g2.com/products/iats-payments/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+12%3A51%3A12+-0500&secure%5Bsession_id%5D=b308c5be-d7d7-4588-8a78-ddef43ed6fa3&secure%5Btoken%5D=b37dce39b7450c3f571e7293485576a2e8842bd6252aa0883df3ff8d265a4436&format=llm_user) ## iATS Payments Features **Additional Functionality** - Activity Tracking - Social Marketing - Generative AI - Accounting - Customizable Reports - CRM - Customizable Forms - Fund Accounting - Forms Management - Real-Time Analytics - Member Database - Alerts/Notifications - Communication Management - Customizable Templates - Budgeting/Forecasting - Mobile Access - Event Scheduling - Donor Management - Attendance Management - Activity Dashboard - Reporting & Statistics - Volunteer Management - Real-Time Reporting - For Nonprofits - Recurring/Subscription Billing - Access Controls/Permissions - Calendar Management - Third-Party Integrations - Customizable Branding - Registration Management - Campaign Management - Event Management - Document Storage - API - Contact Management - Website Management - Credit Card Processing - Membership Management - Data Import/Export - Electronic Payments - Accounting Integration - Grant Management - Dues Management - Committee Management - AI Copilot - Fundraising Management - Customizable Fields **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top iATS Payments Alternatives - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) - 4.6/5.0 (415 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - 3.9/5.0 (638 reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) - 4.6/5.0 (1,504 reviews)