HxGN EAM Reviews & Product Details

HxGN EAM is a cloud-based asset management solution designed to assist organizations in optimizing uptime, managing maintenance costs, and facilitating informed decision-making. With over three decades of experience in Software as a Service (SaaS), HxGN EAM offers a reliable platform that combines advanced mobile capabilities with extensive integration options, making it a versatile tool for various industries. The product is tailored for operations teams across sectors such as transportation, utilities, public services, and manufacturing. HxGN EAM addresses specific use cases, including asset lifecycle management, work management, and safety management. By providing a comprehensive view of asset conditions, maintenance history, and total ownership costs, organizations can enhance their planning processes and extend the service life of their assets. This capability is particularly beneficial for teams looking to streamline operations and improve overall efficiency. Key features of HxGN EAM include robust asset lifecycle management tools that allow users to monitor and analyze asset performance effectively. The work management functionality enables teams to organize and prioritize maintenance tasks, ensuring that resources are allocated efficiently. Additionally, the mobile access feature empowers field teams to update work orders and inspections in real-time, even when offline, which enhances productivity and responsiveness in dynamic environments. The solution also incorporates built-in analytics, providing users with over 250 ready-to-use reports and dashboards that facilitate data-driven decision-making without the need for custom development. Embedded safety management tools allow organizations to track permits, hazards, and incidents without relying on external applications. HxGN EAM distinguishes itself with AI-driven assistance through HxGN Alix and advanced enterprise integration through HxGN EAM Databridge Pro. HxGN Alix offers real-time guidance and automation support, helping users navigate the complexities of asset management. Databridge Pro ensures seamless connectivity with existing ERP, GIS, SCADA, IoT, and financial systems, which minimizes manual data entry and enhances operational efficiency. The combination of out-of-the-box functionality and industry-specific depth allows organizations to achieve faster time to value while ensuring that their asset management practices are aligned with best practices in their respective fields. The mature multi-tenant cloud infrastructure provides the necessary security, scalability, and flexibility to support diverse operational needs.

Product Website

Seller

Hexagon AB

Discussions

HxGN EAM Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

Product Description

HxGN EAMb is an asset management solution that gives user the power to improve capital asset management in ways that increase reliability, enhance predictive maintenance, ensure regulatory compliance, reduce energy usage, and support sustainability initiatives.

Overview by

Morgan Tanner

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

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HxGN EAM Integrations

(5)

Verified by HxGN EAM

HxGN EAM Media

HxGN EAM Demo - Equipment Overview 360 Screen

The Equipment Overview 360 screen in HxGN EAM allows the user to display general and equipment specific information and can be configured to the exact user’s needs and preferences.

By enabling the use of point clouds from reality capture tools, Reality Viewer offers an unparalleled approach to managing existing buildings and assets.

HxGN EAM Digital Work: Mobile Work Orders tracking with real-time status on any device.

How Miami-Dade County Harnesses HxGN EAM for Enterprise Asset Management of its Public Services

How Southern Star Central Gas Pipeline Increased Efficiency by 25% with HxGN EAM

Master Maintenance Operations with HxGN EAM's Powerful Tools

HxGN EAM Mobile Applications

Official Downloads

(3)

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HxGN EAM Brochure

HxGN EAM Mobile Applications

HxGN EAM Databridge Pro

G2 reviews are authentic and verified.

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talal a.

Functional Consultant

Mid-Market (51-1000 emp.)

6/20/2025

"All in one Asset management solution"

5/5

What do you like best about HxGN EAM?

HxGN EAM provides a robust platform for asset tracking, preventive maintenance scheduling, and work order management. I like the ability to customize asset hierarchies and integrate with IoT data. The user interface is clean and user roles can be well defined. It also works well with SAP data for better decision-making. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

Initial configuration can be complex, especially if you're migrating from legacy systems. The mobile version also has limitations in offline mode. Some training is required for end users to fully utilize all modules. Review collected by and hosted on G2.com.

Drishti G.

Analyst

Enterprise (> 1000 emp.)

11/11/2025

"Keeps Asset Management Organized and Hassle-Free"

5/5

What do you like best about HxGN EAM?

What I like best about HxGN EAM is how it keeps all asset and maintenance information in one place. It makes it easy to see what work needs to be done, track progress, and know the status of equipment. It really helps me stay organized and avoid surprises with maintenance or downtime. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

The main thing I find a bit frustrating about HxGN EAM is that some of the menus and navigation can be a little confusing at first. It takes some time to get used to where everything is, especially when managing multiple assets at once. Once you get familiar with it, though, it works well. Review collected by and hosted on G2.com.

What problems is HxGN EAM solving and how is that benefiting you?

HxGN EAM helps solve the problem of keeping track of all our assets and maintenance activities in one place. Before using it, monitoring equipment status and scheduling work orders involved a lot of manual tracking. Now, it’s much easier to stay organized, reduce downtime, and make sure maintenance is done on time, which saves both time and effort. Review collected by and hosted on G2.com.

Verified User in Utilities

Enterprise (> 1000 emp.)

10/24/2025

"Highly Customizable and Scalable, But Business Rule Debugging Can Be Tricky"

4/5

What do you like best about HxGN EAM?

Cloud based and very tailorable to meet business needs. Scalable and able to insert dynamic business rules to automate user experience within the software. The new DataBridge Pro integrations allow much needed interaction with native data and better monitoring. Expansive native quality reporting through Cognos allows near real time reporting to support processes that rely on it. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

The ability to inject business rules, while a transformative feature, at times can be difficult to debug and can impact system performance requiring vendor support when cloud based. This aspect needs to be used cautiously when implementing and can lead to production issues with users that are not favorable, such as api time outs and long running database procedures. Review collected by and hosted on G2.com.

What problems is HxGN EAM solving and how is that benefiting you?

Hxgn has allowed us to bring three operating companies together onto a standard EAM and Work Management platform. Allowing us to standardize business processes and deploy best in class enhancements quickly to all three. It also has allowed for variances in operating companies due to regulations to be adopted and compartmentalized within just that company with no impact to our other companies. Review collected by and hosted on G2.com.

Yasir H.

Consultant

Mid-Market (51-1000 emp.)

10/31/2025

"User-Friendly with Great Updates, But Troubleshooting On-Premise Can Be Tricky"

5/5

What do you like best about HxGN EAM?

Easy to use. Regular updates and addition of features Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

diffcult to identify technical issues, specially in on premise environment Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

6/23/2025

"Reliable, Intuitive, and Customizable"

4.5/5

What do you like best about HxGN EAM?

Having worked with various EAM platforms over the past 20 years, Hexagon EAM has been the most enjoyable and efficient system I’ve used. Its familiar structure made onboarding and training straightforward, especially for users with prior EAM experience. The built-in screen designer is a standout feature. It allows for quick, targeted UI changes that can be deployed to specific user groups with ease. I use the system daily, and it continues to support our core operations reliably.

We are a SaaS customer, and their customer service has consistently been quick to respond, professional, and friendly. Our Customer Success Manager, Michael Ho, is one of the best I have ever worked with. He always makes sure that we feel heard and respected, and he goes above and beyond to support our needs. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

One limitation has been the restricted integration options. Initially, we were limited to web service calls or the databridge server. This constrained our ability to connect with other systems. However, we’re currently testing Databridge Pro, which appears to resolve this issue by offering a broader range of integration capabilities Review collected by and hosted on G2.com.

What problems is HxGN EAM solving and how is that benefiting you?

Hexagon EAM helps us efficiently track and maintain assets through both reactive work orders and preventive maintenance scheduling. It also manages the full lifecycle of parts used in asset upkeep, from purchasing to inventory storage, all within the same system. One of the most valuable features has been warranty tracking for specific assets, which has allowed us to identify coverage opportunities and save a considerable amount of money by avoiding unnecessary repair costs. Review collected by and hosted on G2.com.

Robert M.

Enterprise (> 1000 emp.)

6/19/2025

"EAM for offshore oil and gas"

5/5

What do you like best about HxGN EAM?

HxGN is a very flexible software solution that we are able to frequently adapt to our industry’s ever changing needs. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

Some of our users are overwhelmed by the amount of data and organization of it. Often they are frustrated by the numbers of tabs and places where things need to be recorded. I wish there was a way to indicate required tabs so folks don’t have to go searching through everything. Review collected by and hosted on G2.com.

Otto J.

Enterprise (> 1000 emp.)

6/16/2025

"Strong Community with HxGN EAM"

3.5/5

What do you like best about HxGN EAM?

I appreciate the large community available through HxGN EAM. I consult with them to understand how they have approached problems similar to ours. This has helped us with project management too. I can levy their experience to improve my cost estimates, schedules, and scope. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

There’s nothing in particular that I dislike, but I do find the HxGN EAM UI a bit dated. I hope to see improvements in the future. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

6/25/2025

"Hexagon EAM Fantastic Tool"

4/5

What do you like best about HxGN EAM?

The ability to have your entire asset hierarchy in the system as well as allowing you to see the history of work orders and various transactions related to those equipment.

Also the fact that the data can be used to do analysis, allowing you to get a much better understanding of your assets and their performance. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

Slightly outdated UI, and sometimes it is hard to get the data out of EAM. you have to rely on datalake, power BI, etc. Review collected by and hosted on G2.com.

Verified User in Utilities

Mid-Market (51-1000 emp.)

6/18/2025

"EAM has improved our data management"

4/5

What do you like best about HxGN EAM?

The ability to organize and keep track of maintenance and assets has been extremely helpful. Its improved our maintenance and has helped increase productivity. Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

Some of the issues with John ram is that there are features that are unintuitive and are also very confusing. The task scheduling is one such feature that is extremely confusing. Review collected by and hosted on G2.com.

Philip Z.

Corporate Reliability Engineering Manager

Mid-Market (51-1000 emp.)

6/16/2025

"Great product"

4/5

What do you like best about HxGN EAM?

HxGN EAM makes capturing data easy for our site workers and helps to present real-time data which is useful for troubleshooting and group discussions regarding maintenance and reliability at our various sites Review collected by and hosted on G2.com.

What do you dislike about HxGN EAM?

Nothing in specific just the amount of work it takes to transition over from our previous interface. Review collected by and hosted on G2.com.