What I like most about Hotjar is how easy it makes it to understand user behavior without spending hours digging through data. The session recordings and heatmaps make it straightforward to spot friction points, validate assumptions, and prioritize the right improvements. The interface feels intuitive, the setup is quick, and it’s become an essential part of our workflow for continuously improving the user experience. Review collected by and hosted on G2.com.

The biggest drawback is that reviewing a large volume of session recordings can be time-consuming, especially when I’m trying to spot patterns across many users. I also wish the filters and reporting options were more flexible, and performance can occasionally feel a bit slow when working with larger datasets. Overall, though, these are minor issues compared with the value the platform provides. Review collected by and hosted on G2.com.

It's heatmap and recordings feature has helped us deliver better UI to our users and identify gaps/ drop offs.

We have fixed all the issues based on the insights derived from HotJar Review collected by and hosted on G2.com.

Limited coverage on different pricing tiers Review collected by and hosted on G2.com.

Hotjar’s heatmaps and session recordings provide clear, visual insights into user behavior, making it easy to spot UX and UI issues and use those findings to improve conversions. Review collected by and hosted on G2.com.

An email summary report notification is required to keep stakeholders updated with key insights and performance metrics. Review collected by and hosted on G2.com.

Hotjar makes it easy to understand how users actually interact with site through clear heatmaps and session recordings. Everything is simple to setup and the insights are genuinely userful for improving user experiene quickly. Review collected by and hosted on G2.com.

It works really well overall though having a bit more depth in filters and anlysis options would make it even more powerful. Review collected by and hosted on G2.com.

Hotjar is an excellent tool for startups and is very user-friendly. It offers comprehensive user experience management, making it an ideal solution for companies looking to explore advanced UX measurement and testing. In the end, the ease of installation and use, along with a fully customizable and advanced interface, make it a straightforward add for most organizations. Implementation is straightforward, and once in place, it can be a powerful tool in your arsenal. Review collected by and hosted on G2.com.

The tool has a learning curve but is definitely one that can be learned quickly. Advanced features require more advanced skills and can deter users from adopting initially. Review collected by and hosted on G2.com.

What I like most about Hotjar is that it really allows me to understand my users. I see exactly where they get stuck, what catches their attention, and where they drop off. It transforms abstract behaviors into concrete and actionable insights. The tool is very easy to use. Review collected by and hosted on G2.com.

The targeting options lack granularity: segmenting specific user profiles remains tedious and inflexible. Review collected by and hosted on G2.com.

Heatmaps and session recordings clearly highlight where users pause, scroll or drop off which makes analysing visitor behaviour surprisingly straightfoward. The on-page survey and feedback widgets add real user insights without disturbing the browsing experience. Review collected by and hosted on G2.com.

Session recordings can occasionally load slowly when working with large datasets. Review collected by and hosted on G2.com.

The free version allow to the how the customer are acting on the web site. It will the features (speeding, moment of interest...).

the free version is anought for most web sites or landing pages Review collected by and hosted on G2.com.

You have lost of non interesting sessions, so you can't know if people are interested or not Review collected by and hosted on G2.com.

Hotjar doesn’t just give you numbers; it gives you heatmaps and session recordings. You can actually see where people click, how far they scroll, and where they get stuck, which makes user behavior feel tangible instead of abstract. Review collected by and hosted on G2.com.

It doesn’t go very deep analytically. If you’re used to something like Google Analytics, the lack of detailed metrics, segmentation, and advanced reporting can feel limiting. The recordings and heatmaps are helpful, but they can also get overwhelming or take a lot of time to review, especially on high-traffic sites. Review collected by and hosted on G2.com.

Hotjar helps us understand how users interact with our website and find and fix UX issues that with using only Google Analytics previously we missed.

Seeing how people actually move through our pages helps us quickly spot where they get stuck or drop off. The visual data gives qualitative insights that using only numbers can’t provide. Review collected by and hosted on G2.com.

The session recording limits can be restrictive, and once you hit your quota, visibility drops unless you upgrade. Filtering and segmenting data could also be smoother and occasionally recordings miss interactions on dynamic pages. Review collected by and hosted on G2.com.