--- title: Hotjar by Contentsquare Reviews meta\_title: 'Hotjar by Contentsquare Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 345 reviews by the users' company size, role or industry to find out how Hotjar by Contentsquare works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 345 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ## Top-Rated Alternatives [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ ![Mouseflow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mouseflow") Mouseflow 4.6/5(690) ](https://www.g2.com/products/mouseflow/reviews) [ View All Alternatives ](https://www.g2.com/products/hotjar-by-contentsquare/competitors/alternatives) # Hotjar by Contentsquare Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Hotjar by Contentsquare but has limited features. Are you part of the Hotjar by Contentsquare team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers. * * * Seller [Contentsquare](https://www.g2.com/sellers/contentsquare) Discussions [Hotjar by Contentsquare Community](https://www.g2.com/products/hotjar-by-contentsquare/discuss) Languages Supported German, English, French, Portuguese, Spanish Solution Type All-in-One Show More ## Typical Contract Price Pricing provided by BetterCloud and others. $$k - $$k Per Year [Log in to unlock pricing](/auth/linkedin?return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhotjar-by-contentsquare%2Freviews%3Fpage%3D4) ## User Insights Average based on 345 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Year [Log in to unlock pricing and user insights](/login) ## Hotjar by Contentsquare Integrations (7) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Contentsquare ](https://www.g2.com/products/contentsquare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Lovable ](https://www.g2.com/products/lovable/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Squarespace ](https://www.g2.com/products/squarespace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews) Show More ![Joseph S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph S.") JS Joseph S. Product Manager Mid-Market (51-1000 emp.) 2/19/2022 "Great Tool for Recording and Analyzing User Interactions" 4.5/5 What do you like best about Hotjar by Contentsquare? Hotjar makes it easy to record user interactions with your website. We record every new page and immediately get quality recordings. These recordings are invaluable for studying how our users are actually using our product. These recordings give us quick insights we can use to iterate on our product. I believe Hotjar isn't the only tool to offer this functionality, but it's one of the most well-rounded and cost-effective tools for this job. Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? I love the Heatmap functionality, but I wish it let us see further than the last 30 days. If we happen to have an extended holiday, or we get too busy to check the heatmaps, it can mean necessary data is lost. Review collected by and hosted on G2.com. Recommendations to others considering Hotjar by Contentsquare: View the heatmaps regularly, don't wait past the 30 day expiration time. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? We are recording user sessions, analyzing user interactions, seeing where users most commonly get stuck in the product, and gaining insights to improve the UI and UX of our product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite NG Nitesh G. Web Developer Small-Business (50 or fewer emp.) 2/15/2022 "Best all in one analytical tool for websites" 4/5 What do you like best about Hotjar by Contentsquare? As I am using WordPress, installing and setting up hotjar to my website was very easy. I got live with hotjar is just not more than 5 min. The whole setup process was very easy. We can see the recordings of the users how they went to our websites. We can see their clicks, where they wait for, almost everything. We can see the recording for new users, returning users as well as for mobile users also. There is also one feature for heatmaps that see heatmaps of the users very accurately. Along with all these features they also offers 14 day free trails for their Business plan. We can take surveys from users in any specified page on website from users with this. Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? For heatmaps, we can only see them for the last 30 days, which I think should be more. Else, everything is going fine with hotjar. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? I am using hotjar on my website. We are seeing where users are getting stuck in our website, and then we are improving that so the user's satisfaction would increase, and trust me, that got increased after hotjar. Its survey feature is fantastic as by this we are getting many real-time feedback from users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.") AL Alex L. Senior User Researcher Mid-Market (51-1000 emp.) 1/26/2022 "An excellent, lightweight, comprehensive insight gathering tool" 5/5 What do you like best about Hotjar by Contentsquare? Intercept surveys - Easy to create, target, and analyse. Whether you want to recruit 5 people to interview, or survey 10,000 people to generate segmentation data, Hotjar intercept surveys have you covered Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? Honestly, there are very few downsides. I think I had an issue once after hitting 100,000 responses on a segmentation survey, but that's probably quite rare. One issue for me is the incomplete tracking - due to limitations, tracking software like this can't capture every session. But that's not an issue exclusive to Hotjar. It's all the privacy laws! Review collected by and hosted on G2.com. Recommendations to others considering Hotjar by Contentsquare: Learn to use intercept surveys, especially the targeting function. Set up heat maps before you need them, especially on low traffic pages. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? Recruiting participants Measuring sentiment over time, and across steps in the purchase funnel Integrating analytics data with marketing segmentation Segmenting the market on various metrics Ethnographic studies Stocking decisions for products Pulse surveys to add breadth to interview findings NPS We have improved our confidence, velocity, and productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Small-Business (50 or fewer emp.) 8/11/2022 "An appropriate tool to do what you need it to do!" 3.5/5 What do you like best about Hotjar by Contentsquare? It's pretty straightforward and easy to use. Setup is easy and the whole process of using it is pretty seamless. The support is also pretty responsive and helpful too. Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? Because our website is built a certain way, there were limitations with our heatmapping. It couldn't pick up heatmaps properly so we weren't able to see information clearly for specific devices. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? It's recordings is pretty accurate and provides a lot of information. It was giving us an insight into the customer journey so that we can change the flow of our landing pages for more conversions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 12/1/2022 "Their recurring payment doesn’t work in India" 0/5 What do you like best about Hotjar by Contentsquare? It was a good tool for heatmaps and analytics Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? Very bad payment experience and customer support is horrible. They force you to move to annual subscription rather fixing their monthly payment failure issue Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? Heatmaps, customer reviews Review collected by and hosted on G2.com. Show More 6/1/2023 Validated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Small-Business (50 or fewer emp.) 5/3/2022 "Very useful" 4.5/5 What do you like best about Hotjar by Contentsquare? The ability to see how users behave on my website and most importantly how they behave differently from what I was expecting. The plug and play installation The great user experience on the site Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? Nothing, everything is done very well to my taste Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? I'm really seeing how my customers are interacting on the site. I can see that they browse my catalog without even scrolling through my homepage I took so much time to craft I can see the customers feeling lost on some pages, scrolling up and down, "looking for something" Those insights are really really valuable Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/28/2021 "Decent Tool for Understanding User Behaviour" 5/5 What do you like best about Hotjar by Contentsquare? The tool is easy to set up and navigate. Straightforward with meaningful modules or components. You can easily switch from looking at heatmaps to actual user recordings. Extremely easy to also enable Hotjar within your websites. Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? I wish they would optimize the UI to cater to long hours of recordings viewings. Another big pain point I have is that Hotjar logs me out automatically every other day, which can be pretty frustrating. As someone who uses it daily, it isn't pleasant to have to log in continuously despite it being two button clicks. Review collected by and hosted on G2.com. Recommendations to others considering Hotjar by Contentsquare: If you're a new or small startup looking to build the first product, I recommend Hotjar. Essential for you to start with something simple and basic like this to understand your customers' behaviors and interaction on the website. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? We want to understand better what our users are doing on the website. We get this information by watching recordings and sharing that across the broader team. Review collected by and hosted on G2.com. Show More 1/9/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 1/1/2022 "You pay for what you get" 4/5 What do you like best about Hotjar by Contentsquare? HotJar is very easy to integrate with a snippet of code (we use Google Tag Manager). Sorting by sentiment is very simple A lot of information about user recordings or sentiment feedback is given (browser, device model, etc.) with it being relatively easy to download all of the information in excel format or CSV. This tool is very affordable and could be used by most, if not all industries. Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? Searching, filtering, tagging, is very hard. There is no actual "tagging" feature where you can assign certain feedback with "keywords" or "themes" Customer service is interesting. You get a generic email and while the replies are very friendly, you never know quite who you're talking to. The payment process is painful if you are paying through a corporation rather than just putting down a credit card. It's based in Malta and there are some forms of payment they do not take. The feedback button when used on your site can only be placed in a few areas and often times gets in the way, so much that your users are complaining about the feedback button itself! The button cannot be branded, either. The heatmap tool does not seem to be very advanced. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? User complaints Feedback about features Feedback about operations The benefits we have seen are validating errors that we see in our system through qualitative complaints from customers. Being able to pair quantitative data with Hotjar data can be very valuable. Screen recordings can also help developers understand where the problem is coming from, along with screenshots from feedback forms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/15/2022 "User journey mapping made so simple" 3.5/5 What do you like best about Hotjar by Contentsquare? i like how hotjar doesn't have too many options and does exactly what is says it does- show you heatmaps on your website Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? It shows data of just a single page and not where the visitor goes from there which provides an incomplete picture Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? it provides data on the hotspots on our website which helps us optimize our page accordingly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Joseph R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph R.") JR Joseph R. Senior Designer Mid-Market (51-1000 emp.) 12/2/2021 "Super insightful product that's easy to implement" 5/5 What do you like best about Hotjar by Contentsquare? For me, the user recordings are my favorite tool within Hotjar. Seeing how our users interact with our product and the areas they got stuck on has been immensely helpful in improving the UX of our platform. Review collected by and hosted on G2.com. What do you dislike about Hotjar by Contentsquare? I honestly haven't found anything I dislike or doesn't work. Hotjar is just an excellent, well-polished platform. Review collected by and hosted on G2.com. What problems is Hotjar by Contentsquare solving and how is that benefiting you? Hotjar has been helping us understand how our users interact with our platform and where the significant areas of friction are within our site. Through the heatmaps and user recording tools, I'm able to see exactly where the issues are. Using the highlights/favoriting features on the user recordings has also made it easier for me to share any significant insights with the rest of my team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Hotjar by Contentsquare? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hotjar by Contentsquare ](https://www.g2.com/products/hotjar-by-contentsquare/discussions/new) ![Dheeraj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dheeraj M.") DM Dheeraj M Pai • Last activity over 5 years ago Is there a python/Node.js API Client for hotjar? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) GU Guest User • Last activity almost 3 years ago What is Hotjar used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-hotjar-used-for) [ View all Discussions ](https://www.g2.com/products/hotjar-by-contentsquare/discuss) ## Pricing Options Pricing provided by Hotjar by Contentsquare. ### Free Free ### Growth $39.00 ### Pro Contact Us [ View More Pricing Information ](https://www.g2.com/products/hotjar-by-contentsquare/pricing) Hotjar by Contentsquare Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image") Fullstory 4.5/5(1,052) [ Compare Now ](https://www.g2.com/compare/fullstory-vs-hotjar-by-contentsquare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8b0d76705d1a8283c70e93d765cd1735/mouseflow.png "Product Avatar Image") Mouseflow 4.6/5(690) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-mouseflow) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d79ad57379226a32a31f51d8b510e84b/smartlook.png "Product Avatar Image") Smartlook 4.6/5(874) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-smartlook) ##### ##### Hotjar by Contentsquare Features Reporting Heat Maps Session Replays Monitoring Administration API / Integrations Performance and Reliability User, Role, and Access Management Analysis Conversion Opportunities Side-By-Side Analysis Mobile Device Analysis User Behavior Click Tracking Mouse Movement [ View More Features ](https://www.g2.com/products/hotjar-by-contentsquare/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics) [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Product Analytics](https://www.g2.com/categories/product-analytics)[Software Testing](https://www.g2.com/categories/software-testing)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[User Research](https://www.g2.com/categories/user-research)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools)[Digital Experience Monitoring (DEM)](https://www.g2.com/categories/digital-experience-monitoring-dem) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the cheapest legitimate file recovery software that still has good success rates for recovering deleted files without paying for a tool that does nothing?](https://www.g2.com/discussions/what-is-the-cheapest-legitimate-file-recovery-software-that-still-has-good-success-rates-for-recovering-deleted-files-without-paying-for-a-tool-that-does-nothing)[Which financial audit software has built-in workflows to manage concurrent audits and coordinate testing with multiple departments?](https://www.g2.com/discussions/which-financial-audit-software-has-built-in-workflows-to-manage-concurrent-audits-and-coordinate-testing-with-multiple-departments%20)[Top-rated absence scheduling platforms for shift-based workforces](https://www.g2.com/discussions/top-rated-absence-scheduling-platforms-for-shift-based-workforces) [Which app monetization platforms maintain consistent page speed while scaling revenue?](https://www.g2.com/discussions/which-app-monetization-platforms-maintain-consistent-page-speed-while-scaling-revenue)[Which is the best cloud-based absence management tool?](https://www.g2.com/discussions/which-is-the-best-cloud-based-absence-management-tool)[Pros and Cons Details](https://www.g2.com/products/hotjar-by-contentsquare/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)