HostPapa Reviews & Product Details

HostPapa is a Canadian-based privately owned web hosting company that provides shared, reseller, and virtual private server hosting. It operates in the United States, United Kingdom, Australia, Germany, New Zealand, Mexico, Singapore, India, Hong Kong, European Union, France, Ireland, Belgium and Spain.

Seller

HostPapa

Discussions

HostPapa Community

Languages Supported

English, French, Spanish

Solution Type

All-in-One

Overview by

Mike Brown (Business Development)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

14 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 145 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

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Kirk H.

CEO

Small-Business (50 or fewer emp.)

11/22/2019

"Quick Easy Service"

5/5

What do you like best about HostPapa?

Great prices, prices are lower and more reasonable than any other provider I've found. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

We get blacklisted pretty often. I use VPN so it must be that the addresses chosen by the VPN have been blacklisted at other times because of other users as the address changes multiple times per day. Review collected by and hosted on G2.com.

Monica B.

Owner

Small-Business (50 or fewer emp.)

7/30/2019

"Excellent customer service!"

5/5

What do you like best about HostPapa?

I called Lunar Pages because there was an issue with my web site not working and they were great at providing fast and effective solutions, I felt like I was being taken care of and they were happy to do it. One of the best customer experiences I've had! Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

There wasn't anything I disliked in my recent experience with Lunar Pages tech support. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Lunar Pages offers great customer support which is so important for an Internet Provider. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

My web site was suspended due to a malware problem. My website is so integral to my daily business function and they provided me with cost effective and efficient solutions to get it back up and running again. If I have problems in the future I know I can count on them to be my remedy rather than waiting for technical support from someone else. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

edit

Thanks for the fabulous review Monica!

Verified User in Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

11/25/2019

"Frustrated and disappointed"

1.5/5

What do you like best about HostPapa?

No Comment. Only had one experience that I was involved in and it was not a good one. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

It was very disappointing to have our account cancelled over $110 after being such a loyal customer. Trying to get it up and running again was frustrating and extremely lengthy - this impacted our business for multiple days which is really unacceptable. One would think an internet company would be able to get the web page and email working within minutes instead of days. Multiple people from our company had to make numerous calls in order to get our company up and working again. That is extremely frustrating and disappointing. Review collected by and hosted on G2.com.

Thomas P.

CEO

Small-Business (50 or fewer emp.)

7/31/2019

"Problem Solvers!"

5/5

What do you like best about HostPapa?

I need to be able to talk to technical support via the phone, and it is the main reason for changing over from my previous hosting site. Lunarpages has been extremely proactive and reliable not only during the migration which they handled completely, but in every other aspect of keeping my website running smoothly. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

at times the website appears to running a bit slower than I would like during editing, but i think that has more to do with Wordpress than Lunarpages. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

edit

We are delighted that we were able to solve your issues Thomas!

Sally S.

Owner

Small-Business (50 or fewer emp.)

7/24/2019

"The absolute best"

5/5

What do you like best about HostPapa?

The attentiveness of all the people are great. Helping me change plans, to an ecommerce site, answering questions about the program weebly. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

I've never had any dislikes from my interactions. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

They are very professional but at the same time approachable and considerate. You can't go wrong with Lunarpages. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Using weebly for setting up my ecommerce site. Being able to very easily walk me through questions and setup. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

edit

Thank you Sally! Glad you're liking Weebly so much :)

Lynn K.

Independent Writer and Editor

Small-Business (50 or fewer emp.)

11/13/2019

"Big D@mn Heroes"

5/5

What do you like best about HostPapa?

Consistent uptime, reasonable prices, and absolutely fabulous customer service. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Not everyone uses Lunarpages. Se4riously, I've never had any issues with them. Review collected by and hosted on G2.com.

Valmore B.

Owner

Small-Business (50 or fewer emp.)

9/13/2019

"After 18 years, good."

4.5/5

What do you like best about HostPapa?

Being able to talk to the technical staff about anything. I found JD a huge help with my last problem. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

Over the years I have had the odd problem with Lunarpages but was always resolved. Review collected by and hosted on G2.com.

Steffani M.

Event Coordinator

Small-Business (50 or fewer emp.)

1/22/2019

"Helped us solve the problem quickly and easily!"

5/5

What do you like best about HostPapa?

Customer support helps until they fix the problem no matter how long it takes. Technicians are friendly and usually quick with their fixes. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

No complaints as of now, they have always been helpful. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

I recommend this product as a website management solution. Worth the price and peace of mind that comes when I have no idea what's wrong with my site or how to fix it. Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

We had an issue with our C panel for our ecommerce webpage. I do not know technical fixes at all, Lunarpages is there to fix what I cannot to make sure my website is always up and running. The error was only 2 little lines in the coding and I never would have known that. Review collected by and hosted on G2.com.

Response from Amy Armitage of HostPapa

edit

Thanks so much Steffani! We are thrilled to know that our support team were able to resolve your issue for you :)

Chris H.

Managing Director

Small-Business (50 or fewer emp.)

2/20/2019

"Great Support but business threatening issues remain"

0.5/5

What do you like best about HostPapa?

The support staff (like James Carr) who are helpful and dedicated to solving the problem immediately. Review collected by and hosted on G2.com.

What do you dislike about HostPapa?

OMG my email form keeps on quitting for NO REASON AT ALL. This is the LIFEBLOOD of our business and suddenly our simple email form completely quits sending us leads with NO WARNING. Our business will FAIL if this happens and this is the second time it has happened within a month. Completely and totally unacceptable. Review collected by and hosted on G2.com.

Recommendations to others considering HostPapa:

Seriously consider whether to have a hosting company that allows your precious leads to vanish into the ether without warning. These two mistakes (thus far) cost us thousands of dollars and cannot be repaired no matter how excellent the support is... Review collected by and hosted on G2.com.

What problems is HostPapa solving and how is that benefiting you?

Your company is creating the greatest threat and problems to our business and not helping by allowing the problem to re-occur. Review collected by and hosted on G2.com.