Hopscotch Product Tours Reviews & Product Details

Hopscotch made it extremely easy for us to guide users through key product features. The drag-and-drop builder and customization options are excellent. I appreciate the way it integrates with our app without any coding effort. It feels like a mature, thoughtfully designed tool. Review collected by and hosted on G2.com.

Sometimes, the analytics view loads slowly when we track large user segments. A more detailed reporting system would be helpful for data-driven teams. Review collected by and hosted on G2.com.

I’m not a developer, but I could create and launch a product tour myself in less than 30 minutes. Hopscotch’s editor is simple, the preview helps a lot, and the end result looks professional. Our new users really appreciate having tooltips that guide them step by step. Review collected by and hosted on G2.com.

Would love more prebuilt templates or examples — that’d save even more time for smaller teams like ours. Review collected by and hosted on G2.com.

Whether you’re in growth, product, or support, Hopscotch just works. The product onboarding software’s no-code interface makes it possible for any team to improve onboarding in hours, not weeks. We’ve seen a 10% increase in trial conversions across the board. Review collected by and hosted on G2.com.

The integration with our specific CRM required a custom webhook setup, which took a bit of extra time. Review collected by and hosted on G2.com.

Hopscotch has transformed our onboarding from reactive to proactive. As head of customer support, I can build contextual help tours that reduce confusion and make our customers self-sufficient. We’ve seen our customer satisfaction score (CSAT) increase by 8 points. Review collected by and hosted on G2.com.

There was a slight learning curve to fully understand the conditional logic for more advanced, targeted tours. Review collected by and hosted on G2.com.

Hopscotch’s analytics help us identify friction points in our app and adjust our onboarding flows accordingly. By addressing those pain points, our churn rate in the first 30 days dropped from 14% to 11%. Review collected by and hosted on G2.com.

I'd like to see more pre-built template options for different industries to help new customers get started even faster. Review collected by and hosted on G2.com.

Our activation rates have jumped since we started using Hopscotch. The no-code editor lets us experiment quickly, and the insights help us make data-driven improvements. Our free-to-paid conversion rate has improved from 18% to 21%—a huge win for us. Review collected by and hosted on G2.com.

While the AI-suggested tour spots are helpful, they are not always perfectly accurate for our unique UI. Review collected by and hosted on G2.com.

This product onboarding software is a lifesaver for our support team. We’ve replaced dozens of one-on-one walkthrough calls with automated, beautifully-designed product tours, saving us an estimated 25 staff hours per month. Review collected by and hosted on G2.com.

The initial setup for complex, multi-step tours requires careful planning to ensure a perfectly smooth user flow. Review collected by and hosted on G2.com.

Hopscotch has saved us countless developer hours while delivering an onboarding experience our customers rave about. We estimate we’ve saved over $15k in development costs this year alone by going fully no-code. Review collected by and hosted on G2.com.

For a very large team, the user permission settings could be more granular for managing edit and publish rights. Review collected by and hosted on G2.com.

Whenever we roll out a new feature in our internal tools, I can create a short walkthrough in minutes. Everyone sees the update instantly, and confusion is minimal. Review collected by and hosted on G2.com.

Some advanced analytics (like completion by team) are missing from the basic plan. Review collected by and hosted on G2.com.

Instead of boring slide decks, our employees learn by doing. The tours take them through real workflows so they gain confidence while completing tasks. Engagement is higher compared to our old approach. Review collected by and hosted on G2.com.

Reporting could include more detail on exactly where learners drop off. Review collected by and hosted on G2.com.