Holvi could be such a good platform, but I routinely run into bugs that prevent me from getting the full value out of the platform. (I use the term bug as somebody who has founded and run multiple software startups over the past 15 years... these aren't user errors I'm encountering). I've taken the time to report these bugs to the company, but they've mostly fallen on deaf ears. That is, they send me back rather unhelpful canned responses and assume that the problem lies on my end and not with their platform.
It's also been my experience that the company's support team seems more interested in closing tickets as quickly as possible vs. providing even the basics of good customer service. For example, they routinely close tickets before I have a chance to respond. Again, I've taken the time to share feedback with them on their lackluster support multiple times (and have even offered to consult with them on how to improve their customer service), but this has mostly, again, has gone mostly unanswered.
I opened an account with Holvi to make managing the bookkeeping and banking of my part-time, freelance consulting practice easier. Bookkeeping technology in Germany is basically still in the stone age, so Holvi offered a platform that took a step in the right direction.The