Higher Logic Vanilla Features

Manages user profiles and contact records by allowing members to create and customize profiles with personal information and activity, while automatically uploading and maintaining this data within the company’s contact database.

Notifications that are delivered to users as soon as an event occurs

Helps members find and connect with relevant community members.

Allows members to invite and refer new members to join the community.

Enables the creation of dedicated spaces or groups to organize community content and discussions.

Allows monetization through paid access or subscription-based community tiers with built-in access control.

Enables sharing of images, videos, files, and other media within the community.

Supports hosting and delivering structured learning content directly within the community.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Helps engage members through gamification features such as points, rewards, and engagement metrics.

Provides native tools to create polls and ask questions within the community.

Allows administrators to automate community workflows and actions.

Identifies member behavior trends, popular topics, and sentiment across the community.

Provides tools to measure and analyze member engagement, participation, and activity within the community.

Provides functionality to download community data and reports in multiple formats.

Tracks return on investment from community efforts, including retention, engagement, and revenue impact.

Tracks metrics that provide insight into how a user interacts with any interface or product

Track and document all activities across devices, networks, and other systems

Enables members to participate in discussion threads or activity feeds within the community platform.

Allows hosts to broadcast live video sessions directly to the community without requiring third-party tools.

Allows real-time or asynchronous messaging between members within the platform.

Supports creating, hosting, and managing virtual or in-person community events within the platform.

Allows admins to assign roles and control access to features, content, and moderation tools.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Organize and edit a group of people's policy and members

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Database of members to track personal information of individuals and families

Manage, store and organize emails within the system or via third-party apps

Built-in website builder or integration with third-party site

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Track and manage schedules and meetings via an integrated calendar

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Set up connections to third-party platforms to improve business processes

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Use AI to generate content in the form of text, images, videos, etc.

Allow users to access multiple services after entering their login credentials once

Reminders sent via email

Application programming interface that allows for integration with other systems/databases

Online forums/groups where users can ask questions, share ideas, best practices, etc.

The creation, development, and sharing of potentially innovative new ideas

Adjust communications based on previous interactions or personal preferences

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Controls/tools to moderate the session

An @mention is a way to tag or notify a specific person about a message/post

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Access software remotely via mobile devices

Find & retrieve relevant data or documents

Import and export data to and from software applications

Leave comments and notes on documents for others to view

Store and organize documents in a centralized system

Add customized logos and colors to align with company branding

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Assemble applications and processes by dragging over and arranging pre-built components

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Pre-designed layouts that can be customized to match preferences and requirements