HES LoanBox Reviews & Product Details

As a consultant for lenders in the region, I have witnessed significant difficulties concerning their origination software and servicing platform. HES LoanBox is one of the few solutions I recommend that provides truly seamless end-to-end ecosystem. The back-office staff can use the software easily. The custom dashboard provides an overview of the entire loan portfolio, including new applications and delinquencies. I was very impressed with the white-label borrower portal which allows my clients to offer a contemporary self-service solution that increases customer retention with little investment in IT. Review collected by and hosted on G2.com.

Small credit unions require a dedicated project lead. Many configuration decisions are usually needed. These may include workflow stages and payment codes. They require a fast but not immediate setup as a result. Although the platform is powerful, it also means that you have to decide upfront. The HES team takes you through it but it’s not a completely hands-off implementation. Review collected by and hosted on G2.com.

The end-to-end life management is where HES LoanBox excels. We rely on it from initial online application up through final payment, including collections. We are able to customize the back-office to fit our workflows around our loan products without the need for daily developer support. Our use of the automated SendGrid notification engine has freed loan officers to focus on more meaningful client services providing email and SMS notifications up to fifteen days prior to payments due. Review collected by and hosted on G2.com.

We had an area-specific payment processor we had to integrate with and one that was not already on HES’s list. Their team was helpful and created the integration, but that added a couple of weeks on to our timeline. I realize they can’t have every connector implemented, but a larger native library would be helpful. Review collected by and hosted on G2.com.

For us, it was speed of implementation that tipped the balance. We were doubtful we could leave behind our old systems so soon but HES made it happen. We were going live with applications in three weeks. Integration was another big bonus, linking with our chosen KYC provider, Jumio, was seamless and did not require significant resource on our IT end. We found the white-label borrower portal to be great, as it kept our brand integral in the customer journey. Review collected by and hosted on G2.com.

The first reporting dashboard is great for daily operations, however, our analytics team would like to see more complex and customizable dashboards for portfolio analysis that could be ours without exporting anything. Not a major point as all the core data is accessible. Review collected by and hosted on G2.com.

The transparency it offers during the loan origination is invaluable. As much as I'll like to play the role of the stock market analysts, as a Realtor, it means doing everything I can to make sure my clients know what's happening and that their deal close successfully and on time. The secure, role-based portal of the platform enables me to check live status of the loan without continuously having to email or call the loan officer for updates. This simplicity and transparency lets me stay ahead of challenges and keep everyone on track throughout the home buying process. Review collected by and hosted on G2.com.

The alert system on the agent portal can be a little aggressive. And I get an alert for every tiny little update so more control on the alerts I actually get would be nice. For example, being able to place higher priority notifications for significant events, like "Clear to Close", in front of notifications for less significant updates would allow me to focus on more important information. Review collected by and hosted on G2.com.

The best thing is the stability of platform and role based access controls. A manager for quality and process integrity, I need a system that’s reliable and safe. HES LoanBox is an adaptable middleware that prevents any possible malfunction. Perfect RBAC, so my team has the permissions that it needs to operate, without access to scary financial data or core system settings. This package of reliability and security is indispensable for our conformity and everyday operations. Review collected by and hosted on G2.com.

The basic things are great but some of the more advanced reporting can be complex to learn. The first few rounds with support made the fine-tuning of custom data exports a breeze. It’s not something that comes up often, but it’s one area where the user experience could use some work for power users who are trying to work with very specific data sets. Review collected by and hosted on G2.com.

Previously, we relied on fragmented local systems. Now, with a unified dashboard and case-tracking capabilities, we can oversee all recovery activities across branches and subsidiaries in real time. Built-in compliance monitoring and automated escalation rules have made regulatory reporting much easier and more reliable. Review collected by and hosted on G2.com.

The report builder could use more drag-and-drop functionality. Review collected by and hosted on G2.com.

The experience of the team with whom I worked on a daily basis was really great. From day one we were clear on the desires and the ins and outs of the regular day to day job but we also recapped often and they took the time to understand all the requirements and where the product needed to be in the end game. Also the quick responses and feedback they give according to the team's respected roles were really great. Review collected by and hosted on G2.com.

Nothing in particular as we smoothed out the kinks as they came along. Managing expectations on releases and the speed at which features could be delivered were problematic early on but it was discussed with the HES team in which case it was smoothed out fairly quickly. Review collected by and hosted on G2.com.

I like how HES LoanBox are fast deployment with end-to-end coverage of business processes with a high target of originating loans. Review collected by and hosted on G2.com.

No issues at all. Just wish we knew about it sooner. Review collected by and hosted on G2.com.

Besides offering their standard production-ready version, they also provide the ability and resources to make further development to cater to each customer's unique business model. Review collected by and hosted on G2.com.

The platform itself and the professionalism of the team is indisputable. However, there was a relatively high turnover rate while working with HES (our business later built an in-house team when it started to expand), which can be explained by the COVID-19 period. Review collected by and hosted on G2.com.

We selected LoanBox for end-to-end lending automation in our startup. The system was deployed in less than a month, with branded customer-facing part and integrations necessary for our target market. The overall experience of 2 months of using LoanBox is highly positive. Review collected by and hosted on G2.com.

Perhaps it would be better if more integrations for regional markets were available. However, I discussed that with the company's representatives and they seem to be working hard on that issue. Review collected by and hosted on G2.com.