--- title: Helpmonks Reviews meta_title: 'Helpmonks Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Helpmonks works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 26 scale: '5' date_modified: '2026-10-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Helpmonks Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze. (1 mentions)
Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications. (1 mentions)
Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications. (1 mentions)
Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience. (1 mentions)
Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes. (1 mentions)
Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved. (1 mentions)
Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes. (1 mentions)
Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow. (1 mentions)
Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes. (1 mentions)

Top Pros or Advantages of Helpmonks

1. Efficiency
Users appreciate the efficient organization and labeling of emails, making search and retrieval a breeze.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you like about Helpmonks?

The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too.

2. Email Management
Users praise the effective email organization and labeling in Helpmonks, enhancing search efficiency for past communications.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you like about Helpmonks?

The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too.

3. Email Tracking
Users appreciate the email tracking feature in Helpmonks, enhancing organization and search efficiency for past communications.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you like about Helpmonks?

The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too.

4. Features
Users value the organization and efficient email searching in Helpmonks, enhancing their email management experience.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you like about Helpmonks?

The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too.

Top Cons or Disadvantages of Helpmonks

1. Error Handling
Users experience random shutdowns with Helpmonks, leaving them without notifications or timelines for fixes.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you dislike about Helpmonks?

The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever

2. Poor Notifications
Users are frustrated by poor notifications, leaving them uninformed about issues and when they will be resolved.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you dislike about Helpmonks?

The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever

3. Quality Issues
Users report random shutdowns that disrupt workflow, leaving them frustrated with a lack of updates on fixes.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you dislike about Helpmonks?

The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever

4. Slow Loading
Users are frustrated by the slow loading times of Helpmonks, hindering their efficiency and workflow.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you dislike about Helpmonks?

The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever

5. Technical Issues
Users often face random shutdowns with Helpmonks, leading to frustration due to lack of notifications or ETAs on fixes.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Simple, but not super reliable"

What do you dislike about Helpmonks?

The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever

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Helpmonks Reviews (26)

Reviews

Helpmonks Reviews (26)

4.3
26 reviews
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Evert-Jan v.
EV
Evert-Jan v.
Small-Business (50 or fewer emp.)
"Great software for managing team e-mail and sales"
4.5/5
What do you like best about Helpmonks?

Assign conversations, internal notes, to-do manager, live-chat, email campaigns

Great and fast support Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

Nothing, it is a great system that fills all the needs Review collected by and hosted on G2.com.

Verified User in Wholesale
AW
Verified User in Wholesale
Mid-Market (51-1000 emp.)
"Helpmonks, the Best thing since sliced bread"
5/5
What do you like best about Helpmonks?

the fact that my whole team can work from any pc they want and still be able to get their mails Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

there are none, we have no problems or anything we dislike. Review collected by and hosted on G2.com.

Response from Nitai Aventaggiato of Helpmonks
Edit edit

Thank you for your kind words. I'm happy we are able to provide a solution to make your work easier.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Solid Helpdesk Software w/ Responsive Customer Support"
4/5
What do you like best about Helpmonks?

I enjoy the Simple, intuitive UI layout. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

There are glitches with caching, and misc. They typically get resolved quickly, but there are occasional flaws. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Pretty good, some issues"
4/5
What do you like best about Helpmonks?

The different inboxes, easily able to change administration settings, good rules. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

The number of times they have server issues. Review collected by and hosted on G2.com.

Response from Nitai Aventaggiato of Helpmonks
Edit edit

Thank you for your review. Dependency on the network and servers has been dramatically improved in recent months. We spread out our whole platform with several providers and also built every part independent of each other. Furthermore, we publish our status publicly over at https://status.helpmonks.com

We are as keen as you to provide a 100% uptime (we are very close) and are doing everything in our power to do so. Nevertheless, if there is anything we can do to improve our service, please don't hesitate to reach out.

See how Helpmonks improved
Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Helpmonks"
4/5
What do you like best about Helpmonks?

Helpmonks is easy to manage and to keep log of the emails that are coming in from customer Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

Sometimes helpmonks does crash and the cache does not always work. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Easy to navigate and catalog data for specific users"
5/5
What do you like best about Helpmonks?

the ability to access and manage information Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

intermittent lag times application restart Review collected by and hosted on G2.com.
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