The reminder functionality, and the support from Helpmonks team. Plus the per inbox pricing! Nice to connect with slack, to have multiple inboxes in one account and see organisation history. SLA feature is good. Review collected by and hosted on G2.com.

Doesn't work great on mobile unfortunately, even as a PWA (The text editing is very buggy). The assignment doesn't generate emails to the assignee. The 'working in the background' aspect is sometimes a touch odd. But is fairly good. Review collected by and hosted on G2.com.

- Responsiveness of customer service staff

- Openness of developers to implementing user suggested features

- Clean, easy to use interface and well thought out features

- Excellent pricing structure makes it affordable

- Having the option to host on your own server Review collected by and hosted on G2.com.

There is nothing we can fault about the product. Review collected by and hosted on G2.com.

I like having the dashboard all on one screen so that you know if you need to go into that certain inbox to check emails. I like that owners can assign noted to me and I will see them easily. Draft typed messages are saved automatically - I find this super useful. Review collected by and hosted on G2.com.

I do not like the slowness of moving from one inbox to the other. There are days that performance is quick and days where everything lags behind the click of the mouse. Sometimes when you go to send an email - the email will not go right away - you have to exit out of the screen and go back into the email and try to send it again. I have been having issues with my reply emails to clients going to their junk mail /spam mail box - even when I am responding to an email they had sent me successfully that day. Review collected by and hosted on G2.com.

I like how Helpmonks allows for multiple email addresses to come into one inbox. This makes it easy for our team to work out of one inbox. Review collected by and hosted on G2.com.

I wish that you did not always have to refresh the page when someone has moved something into their inbox. Sometimes it will update automatically and sometimes it will not which can cause people to work over each other. Review collected by and hosted on G2.com.

Love that it is one price for one inbox. Easy for all our staff to review customer contact in one location. Easy to track conversations. Review collected by and hosted on G2.com.

Just wish additional email addresses (that for example only 2 people need to access) was cheaper. And although you can access it from a PC and mobile phone - you have to read the instructions to do so. Having an app would be a lot easier. Review collected by and hosted on G2.com.

- there is no limit to the number of users of the shared mailbox;

- it is possible to keep conversations about emails separate from the response given to the customer;

- allow managing access permissions to the mailbox (avoiding providing the mailbox password to external collaborators);

- it is easy for collaborators to use;

- it is possible to have control of multiple shared inboxes (info@zzz.com + sales@yyyy.org + etc.) on the same access panel;

- fast and available customer support. Review collected by and hosted on G2.com.

It is necessary to work outside of one's original inbox, e.g., Gsuite, and in the basic version, there is no synchronization of outgoing mail. This means that the responses given to customers written on Helpmonks will only be on Helpmonks and NOT on my Gmail. Review collected by and hosted on G2.com.

Helpmonks allows our team to easily communicate Review collected by and hosted on G2.com.

Sometimes helpmonks has errors and has to be refreshed a few times to get rid of the errors. Review collected by and hosted on G2.com.

I like the option that allows us to label and makes it easy to search for specific emails. Review collected by and hosted on G2.com.

I will it would automatically update. There are times when multiple agents are working on the same email which can be a little frustrating. Review collected by and hosted on G2.com.

My team can work remotely assign tasks and emails and see responses without being in the office needing answers from there team members.

Nitai and his team are constantly developing new features to enable business like ours to continue to grow. Actively seeking to be the best Team shared mailbox at a fantastic price. Review collected by and hosted on G2.com.

Down time. Different time zone for support. Review collected by and hosted on G2.com.

interface - collaborative writing - real-time evidence of who's working on each conversation - Review collected by and hosted on G2.com.

no IOS app, no control over quoted mail, company not shown in inbox, possibility to assign conversation to multiple users, Review collected by and hosted on G2.com.