--- title: HelpfulDocs Reviews meta_title: 'HelpfulDocs Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how HelpfulDocs works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 5 scale: '5' date_modified: '2026-07-12' parent_category: name: Creative Services url: https://www.g2.com/categories/creative-services --- # HelpfulDocs Reviews **Vendor:** HelpfulDocs **Category:** [Content Writing Services](https://www.g2.com/categories/content-writing-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 5 ## About HelpfulDocs HelpfulDocs is a technical writing team that helps you create and manage your knowledge base content. We create and update your help docs, tutorials, knowledge base articles, videos, FAQs, product updates, onboarding guides, and more. We work with your existing tools: Zendesk, Intercom, HelpScout, Notion, Freshdesk, and more. We make sure you can offer always-updated content that helps your users: Why wait until you build a large customer success or support team to have a world-class knowledge base. We enable you to improve the way you provide support: When you have good help and product-related content, you can give high-quality answers faster. We value quality over quantity: Well-written articles that maintain a healthy balance between text and visuals enable higher conversion. Optimal length: For helping users quickly. Enhanced with HD screenshots, GIFs, and videos. ## HelpfulDocs Reviews ### 1. HelpfulDocs helped Etlworks make our documentation more readable and useful for our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Maksym S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **Describe the project or task HelpfulDocs helped with:** We hired HelpfulDocs to copy-edit our existing online documentation (500+ pages). We set the following success criteria: - consistent styling across all articles - modern, less technical English - most visited articles must drive more signups - fix broken links and images **What do you like best about HelpfulDocs?** The team was very proactive and super fast in terms of communications. I like the overall quality of the product and the numbers confirm that it was money well spent. The page visits increased by 20% and the bounce rate decreased by 40%. **What do you dislike about HelpfulDocs?** Nothing really. We asked the team to fix a few things they missed and they did. **What problems is HelpfulDocs solving and how is that benefiting you?** We are a super busy team of engineers working on a highly technical product that requires good (if not exceptional) documentation. Also, our documentation is one of the major marketing channels for us. At some point, we realized that we need help from seasonal professionals so we researched and found HelpfulDocs. These guys were very, ...well helpful (sorry about that). They met our timeline and measurable quality criteria so I'm very happy with the end result. ### 2. Timesaver - Lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **Describe the project or task HelpfulDocs helped with:** We needed help with FAQs **What do you like best about HelpfulDocs?** We needed to create for the first time a knowledge base for our customers and help them find answers to all the questions they typically ask. So a part of the project was writing the FAQs, and then the second part was creating some help articles that guide users on the use of different features. We had the information available, the point was for someone to organize them, update them, and then also write some new ones. Keeping our knowledge base organized is no easy task. **What do you dislike about HelpfulDocs?** Nothing. Everything turned out better than I expected. **Recommendations to others considering HelpfulDocs:** No matter how big and unorganized your knowledge base might seem, or any other similar project you have in mind, I am certain that HelpfulDocs can do it. **What problems is HelpfulDocs solving and how is that benefiting you?** Working on a big project that takes a lot of time and energy, and then having to also update the FAQs, is NOT easy. Very time-consuming. HelpfulDocs allowed us to focus on our project while they did the staff that nobody else wanted to do. ### 3. They saved my time and the work is fast **Rating:** 5.0/5.0 stars **Reviewed by:** Andrian V. | Founder, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **Describe the project or task HelpfulDocs helped with:** They have helped me to create content for my new project doc page. **What do you like best about HelpfulDocs?** They come with their content ideas and respond fast to email requests. Also, they are happy to add my content ideas to write about this. The content well created, and the style is friendly to read. **What do you dislike about HelpfulDocs?** All good! I don't have any negative experience with HelpfulDocs. **What problems is HelpfulDocs solving and how is that benefiting you?** I have saved my time to create content. I have received feedback from their team about my service. ### 4. Data science project **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **Describe the project or task HelpfulDocs helped with:** Helpful docs help me write the documentation about how other Departments can use a Neural Network developed by the Data Science Department. **What do you like best about HelpfulDocs?** Their understanding of our company needs. **What do you dislike about HelpfulDocs?** Nothing to add here, the cooperation was excellent. **What problems is HelpfulDocs solving and how is that benefiting you?** Clearer interdepartmental communication and tool sharing. ### 5. Great support and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **Describe the project or task HelpfulDocs helped with:** HelpfulDocs helped me on a project for Valitsa365 which is a travel service company. **What do you like best about HelpfulDocs?** Great quality of work and a very responsive team. **What do you dislike about HelpfulDocs?** Everything was fine. I had no problems with the team of HelpfulDocs. **What problems is HelpfulDocs solving and how is that benefiting you?** They helped us write FAQs and guides that we share with our customers. ## HelpfulDocs Discussions - [What is HelpfulDocs used for?](https://www.g2.com/discussions/what-is-helpfuldocs-used-for) - [View HelpfulDocs pricing details and edition comparison](https://www.g2.com/products/helpfuldocs/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-26+04%3A34%3A30+-0500&secure%5Bsession_id%5D=da17ec86-c6b5-4759-a372-364249983dfe&secure%5Btoken%5D=7e564361f305388580bb92b5d2eeef92bcab50eeed33713cd8c3e89ed6169e3e&format=llm_user) ## HelpfulDocs Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top HelpfulDocs Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.9/5.0 (258 reviews) - [WebFX](https://www.g2.com/products/webfx/reviews) - 4.8/5.0 (202 reviews) - [ContentWriters](https://www.g2.com/products/contentwriters/reviews) - 4.5/5.0 (99 reviews)