--- title: HelpDesk+ AI-Powered Slack Support Reviews meta_title: 'HelpDesk+ AI-Powered Slack Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 70 reviews by the users' company size, role or industry to find out how HelpDesk+ AI-Powered Slack Support works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 70 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # HelpDesk+ AI-Powered Slack Support Reviews **Vendor:** Appfire **Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots) **Average Rating:** 4.5/5.0 **Total Reviews:** 70 ## About HelpDesk+ AI-Powered Slack Support What is HelpDesk+? HelpDesk+ is a smart support tool that brings Jira Service Management into Slack and Microsoft Teams. It lets teams handle service requests right where they’re already communicating, to minimize context switching and make resolving issues quicker and easier. Purpose: HelpDesk+ is designed to simplify IT and customer support workflows by embedding Jira Service Management functionality into Slack and Teams. It ensures faster response times, smoother collaboration, and a seamless support experience through real-time updates, notifications, and automation. Key features: - Two-way integration: Sync requests and updates between Jira Service Management and Slack or Teams in real time. - Smart auto-responses: Automate responses and recommend knowledge base articles to address common queries. - Convenient request management: Create, track, and update service requests directly from Slack or Teams. - Customizable workflows: Configure request handling and approvals to fit your team’s processes. - Cross-platform compatibility: Supports Jira Service Management on Cloud and Data Center, and integrates seamlessly with Slack and Teams. Benefits to users: HelpDesk+ makes IT and customer support smoother by embedding Jira Service Management into Slack and Teams. Teams can manage requests and solve problems faster without switching tools. The chatbot takes care of common queries, freeing up support teams to focus on bigger tasks. With HelpDesk+, it’s easier to stay efficient, keep customers happy, and deliver great service. ## HelpDesk+ AI-Powered Slack Support Pros & Cons **What users like:** - Users appreciate the **ease of use** of HelpDesk+, making daily tasks and workflows seamless and efficient. (6 reviews) - Users appreciate the **seamless ticket integration** in HelpDesk+ AI, enhancing Slack support efficiency and workflow management. (6 reviews) - Users value the **seamless Slack integration** of HelpDesk+ AI, streamlining ticket management and enhancing support efficiency. (6 reviews) - Users appreciate the **automation capabilities** of HelpDesk+ AI, enhancing efficiency with instant ticket creation and resolutions. (4 reviews) - Users value the **outstanding customer support** of HelpDesk+, enhancing their experience and streamlining daily tasks. (3 reviews) - Intuitive (3 reviews) - Accuracy (2 reviews) - Easy Setup (2 reviews) - Features (2 reviews) - Workflow Efficiency (2 reviews) **What users dislike:** - Users find the **complexity of advanced features** in HelpDesk+ AI-Powered Slack Support challenging and sometimes confusing. (3 reviews) - Users want more **customization options** to prevent misinterpretation of complex Slack messages and ensure correct ticket creation. (2 reviews) - Users find the **limited integrations** with other apps and lack of email support restrictive for their workflow. (2 reviews) - Users experience **slow performance** with HelpDesk+, as it sometimes misunderstands requests and requires clarification. (2 reviews) - Users experience **delays in syncing** between Slack and Jira, impacting efficiency during ticket updates and management. (1 reviews) - Difficult Settings (1 reviews) - Users find the **interface complex** , making it hard to discover and utilize advanced features effectively. (1 reviews) - Limited Access (1 reviews) - Users experience **messaging issues** with HelpDesk+ due to unclear shortcuts, complicating task creation in Slack. (1 reviews) - Missing Features (1 reviews) ## HelpDesk+ AI-Powered Slack Support Reviews ### 1. This integration made our heaviest Jira protesters finally find peace and accept Jira. **Rating:** 5.0/5.0 stars **Reviewed by:** Liubov P. | Engineering Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Slack Integration+ for Jira is a real treasure! To be fair, not everyone likes to use Jira - it's heavy, overwhelming and slow sometimes. It can make people uncomfortable. This integration made our heaviest Jira protesters finally find peace and accept Jira. Now we have scheduled reports in Slack, we can search for issues right from channel, create new issues and (with the latest release) we can even assign them right in the middle of discussion! It is one of the most convenient instruments we've found for a long time. Special thanks to support - not only you get help quickly and with great care, but you also get new features and bugfixes after your feedback! These guys are simply the best, totally recommend! **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I can't find anything I dislike, really. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Just try. You will love it. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We schedule different reports in Slack channels, we search for issues right from channel, create new issues and (with the latest release) we can even assign them right in the middle of discussion. Our developers can forget about heavy UI of Jira and do everything they need through Slack. ### 2. Member **Rating:** 3.0/5.0 stars **Reviewed by:** Carolina M. | Full stack, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Convenience is excellent. Since our team uses JIRA for project management, we constantly need to refer to tasks, and I don't need to look for a link to enter the chat; I can just mention the issue number and it takes care of the rest. I love that you just need to type or paste a JIRA number in a thread, and the integration automatically retrieves a lot of information about the issue. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Adding the bot manually to each channel is a bit painful, but understandable. I don't use all the features, but that's mainly because I'm on JIRA all day. I'm a Project Manager, so it's easy to do most things in JIRA. However, after contacting Customer Support chat, they were able to review our account and resolve the issue in a timely manner. If I ever had a question, they went above and beyond to help me. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Mark the documentation Each startup, entrepreneur, solopreneur must consider using Nextup with Slack Do it Must have **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Save about an hour a day by logging tickets, adding and viewing comments. Instead of telling me 50 bugs a day, they use a simple Slack command to log them. My entire team can see the JIRA tickets in our Slack channel. This is exactly what the Nextup Jira Connector allows us to do. ### 3. Saves me time. Nextup streamlines better communication in our office **Rating:** 5.0/5.0 stars **Reviewed by:** Foster D. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Jira Integration+ makes communication within our office easy. Our team needs to minimize distractions to work effectively but our managers need to constantly communicate to work effectively. Their integration combines these opposing truths for us really well. Also, their customer service team is incredible. Like really incredible. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I don't have a single negative comment. If I ever had a question, they went above and beyond to help me. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Do it. It saves me a ton of time and makes my life easier. I used to dislike getting Jira emails so their Slack notifications are way better for me. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Biggest benefit is assigning/creating Jira tickets in Slack. Plus I can see user summaries for my employees to understand how many hours are logged into each project. ### 4. Makes communication and coordination easy, and helps us move faster. **Rating:** 4.0/5.0 stars **Reviewed by:** Richard S. | Senior Software Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** It is incredibly seamless and informative. A simple mention of the Jira issue number in chat causes a compact, detailed summary to appear for the issue, helping everyone stay on the same page throughout the conversation. I don't have to go hunting for a link to drop into chat, I can just mention the issue number and it takes care of the rest. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The summaries can take up a lot of space, as they include a large number of the issue's fields. I wish there was an option to choose which fields to include to reduce clutter. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It's difficult to memorize all of the details of an issue, and it's cumbersome to hunt for links to issues every time you want to reference them in a team discussion. The integration speeds up our daily stand-ups, and has greatly improved communication and understanding between our support staff and engineers. ### 5. Fantastic Experience with Nextup.ai! **Rating:** 5.0/5.0 stars **Reviewed by:** Pheng S. | IT Governance and Compliance Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Eliminates duplication of work by integrating Slack and Jira applications. Allows work to become highly visible to responsible parties in respective Slack channels. Customer service has been on point and a very positive experience. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** There was a bug at one point that duplicated the responses. However, after contacting Customer Support chat, they were able to review our account and resolve the issue in a timely manner. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** This is pretty much one of the best 'add-ons' you can get for Slack to Jira as not only is it a great bang for your buck, it is so easy to use and makes work across departments so much more efficient. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Duplication. Benefits=visibility, automation, effective communication, easy assignment of duties. ### 6. Great integration! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip C. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I love that you just have to type (or paste) a JIRA number in a thread, and the integration pulls back lots of info about the issue automatically! **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I can't say i dislike anything about the @nextup integration for JIRA & Slack. i don't use every feature, but that's mainly because I am in JIRA all day (I'm a Project Manager), so it's just easy to do most things there in JIRA. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Everyone wants to move FAST. Not having to copy & paste links to JIRA issues in Slack seems like a minor thing. But when you're providing updates, or asking for more information from the team about multiple issues, just typing away on the keyboard , and having the integration do all the linking work is really fantastic. ### 7. One of the most valuable tools in our kit **Rating:** 5.0/5.0 stars **Reviewed by:** Craig F. | VP of Software & IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Having JiraBot in our channels! It pinging on mention of tickets and ability to jump right to JIRA with the ticket open + transition them is HUGE. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Nothing can think of really! It has performed outstanding and only thing may be good would be a way to see who's linked and who's not but even that process they make pretty well as it pings users when they try to use and unlinked **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We heavily use JIRA and tossing tickets around had no context and had to copy / paste into JIRA to find. Plus the ability to change tickets within slack is HUGE. Our team absolutely loves this above anything else on slack, Everytime someone mentions a JIRA ticket the nextup bot tosses up a summary with link and capabilities which is such a small thing but with SUCH a major impact on our productivity. ### 8. Must-have integration **Rating:** 5.0/5.0 stars **Reviewed by:** Gutenberg N. | Co-Founder/iOS Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Since our team uses JIRA for project management, we constantly need to refer to tasks. Nextup Jira Connector makes this an easy and seamless process and has quickly become an important part of our process. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** The initial setup takes a little time as it needs to be enabled for each channel, but nothing major. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** For any company that uses JIRA, I can't think of a reason not to use this product. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** In a software development process, being able to easily refer to tasks that are being worked on is a major time-saver. This is exactly what Nextup Jira Connector allows us to do. ### 9. Win-win collaboration tool at it's best! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcy H. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2019 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Easy cross-reference of Jira tasks with #slack conversations. As a Project Manager with multiple teams, I spend 80% of my day in these 2 apps and it's critical to have those details front and center as the team works together! **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I can think of nothing about the integration that's negative. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Quick reference of Development tasks as we are sharing ideas and commentary within our Slack conversations. Brings a quick-click access to real time work references. ### 10. Streamlines some tedious JIRA issue handling obstacles by allowing a variety of controls in Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin P. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The customer service. When I reach out to the Nextup Team. They reply via chat within 3 minutes every time and are very knowledgable about the functinalities of their product, as well as its limitations. However, they are always willing to provide clever workarounds. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Right now my biggest issue is the lack of the functionality to attach images or files to Tickets... mostly because my company regularly attaches Screenshots to our tickets. HOWEVER, I requested a quick workaround with the team, which they deployed in 3 days... and then placed the larger feature request of adding images as a priority in their development pipeline. Really great example of a company listening to their customer pain points to prioritize feature development. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Read the documentation! It's not too long and very helpful! **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Saves me about an hour a day logging tickets, adding and viewing comments. And it completely overhauled our Bug reporting / logging process for the non-technical members of my team. Instead of telling me 50 bugs a day, they use a simple slack command to log them. ### 11. Makes quickly refering to and managing cards with the team easy. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony A. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Being able to condense quick cards or placeholders into a single sentence command is great for adding feature and bug cards during testing/retrospective discussions. Being able to quickly see an issue summary when discussing with team mates is very helpful. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** It would be nice to set up some defaults like project, task type, etc, so I could just type something like "create bug Log-in button deletes all users", since I sometimes like to rapid fire bug cards into Jira when doing testing. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We're a remote-only company, and most of our conversation is done via Slack and Hangouts. Having Jira integration available right from Slack streamlines our process and discussions. ### 12. Instant productivity boost! **Rating:** 5.0/5.0 stars **Reviewed by:** Rajeev S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** The best thing about Next-up is you can create a ticket and upload screenshots in seconds right from Slack. Great customer support! The bot is quite impressive! I would highly recommend this to anyone who is building a product and require JIRA management right from Slack. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I know the team is working on the scrum/stand up feature. That is the only feature I would request. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Every startup, entrepreneur, solopreneur should consider using Nextup with Slack. Must have! **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Visibility and collaboration. My entire team can view the JIRA tickets right on our slack channel. ### 13. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Very effective for Agile scrum team who are using JIRA tool **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Nothing, however later after hearing from our developers we can update you back as we just started using this tool. **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** We are currently evaluating this product. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We are able to use this to create workflow process by replacing with an AI based Scrum master. ### 14. Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** It’s a useful tool to help us keep track of our ticketing system internally. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** I’m just not a huge fan of ticketing systems in general, nothing specific to this provider. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** We haven’t had many issues, but our processes are streamlined ### 15. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Robert K. | Senior Frontend Developer & Scrum Master , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** I came across nextup jira connector while looking for a possibility to connect jira with Slack and it is a great tool to interact with jira inside Slack **What do you dislike about HelpDesk+ AI-Powered Slack Support?** There really is nothing about nextup jira that I dislike **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Jumping between jira and Slack ### 16. Manage Jira from Slack 👍🏻 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Convenience is great. The overall idea is even better. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Connection breaks between Jira version upgrades. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Increased efficiency (was the goal) ### 17. Member **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Communication with coworkers. **What do you dislike about HelpDesk+ AI-Powered Slack Support?** No ability to quickly tag People in com **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** It’s a great tool ### 18. A CLI for Jira **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Being able to manipulate Jira tasks inside of Slack is a godsend. I do most everything in CLI and Slack, the exception was Jira but now its not. Features keep on expanding and improving **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Custom field integration requires some thought and work **Recommendations to others considering HelpDesk+ AI-Powered Slack Support:** Bookmark the documentation **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Quicker to create and edit tasks ### 19. Straight forward, works as expected **Rating:** 4.5/5.0 stars **Reviewed by:** James L. | Engineering & Design Manager, Facilities Manager, IT Support, Fire Marshall and Co-Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2018 **What do you like best about HelpDesk+ AI-Powered Slack Support?** Linking references to JIRA tickets within Slack channels, JIRA search integration for daily open issues **What do you dislike about HelpDesk+ AI-Powered Slack Support?** Adding the bot manually to every channel is a bit of pain, but understandable. **What problems is HelpDesk+ AI-Powered Slack Support solving and how is that benefiting you?** Enabling engineers to quickly access referenced JIRA tickets from Slack ## HelpDesk+ AI-Powered Slack Support Discussions - [What is the best use case for Nextup.ai](https://www.g2.com/discussions/what-is-the-best-use-case-for-nextup-ai) - 1 comment, 2 upvotes - [View HelpDesk+ AI-Powered Slack Support pricing details and edition comparison](https://www.g2.com/products/helpdesk-ai-powered-slack-support/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-24+18%3A48%3A31+-0500&secure%5Bsession_id%5D=3f53f0f2-4c7c-416e-8c91-3d46687187a7&secure%5Btoken%5D=585ce1a5680a698912f328f819235b53a4bd12ba27665e35159308ce1e84b602&format=llm_user) ## HelpDesk+ AI-Powered Slack Support Integrations - [AI Studios](https://www.g2.com/products/ai-studios/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## HelpDesk+ AI-Powered Slack Support Features **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making ## Top HelpDesk+ AI-Powered Slack Support Alternatives - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - 4.4/5.0 (763 reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - 4.5/5.0 (2,057 reviews) - [HeyTaco](https://www.g2.com/products/heytaco/reviews) - 4.7/5.0 (718 reviews)