--- title: Help Scout Reviews meta\_title: 'Help Scout Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 431 reviews by the users' company size, role or industry to find out how Help Scout works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 431 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Help Scout Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless. [(14 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews) Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features. [(11 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews) Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests. [(11 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888756&qs=pros-and-cons#reviews) Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years. [(7 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886324&qs=pros-and-cons#reviews) Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently. [(7 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1887261&qs=pros-and-cons#reviews) Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs. [(8 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews) Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability. [(7 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities. [(7 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1885310&qs=pros-and-cons#reviews) Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience. [(4 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886203&qs=pros-and-cons#reviews) Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options. [(4 mentions)](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=2214896&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Help Scout ##### 1. Ease of Use Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless. [ See 14 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "User-Friendly Interface, but Reporting Discrepancies and Slow Support" What do you like about Help Scout? User Friendly and easy to understand interface ![Sabyasachi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabyasachi M.") SM Sabyasachi M. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly and Reliable—HelpScout Gets the Job Done" What do you like about Help Scout? The best thing about HelpScout is how user-friendly it is and how easy it is to navigate between different tabs. HelpScout may look a bit old-school, ##### 2. Features Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features. [ See 11 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy Team Management, Instant Updates, and Seamless Integration" What do you like about Help Scout? It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s e ![Vasim T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasim T.") VT Vasim T. Mid-Market (51-1000 emp.) 5.0/5 "Clean, Intuitive Support Inbox That Keeps Customer Conversations Personal" What do you like about Help Scout? What I like best about Help Scout is its clean, intuitive interface and the way it keeps customer conversations personal and organized. It makes it ea ##### 3. Helpful Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests. [ See 11 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888756&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy Team Management, Instant Updates, and Seamless Integration" What do you like about Help Scout? It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s e ![Vasim T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasim T.") VT Vasim T. Mid-Market (51-1000 emp.) 5.0/5 "Clean, Intuitive Support Inbox That Keeps Customer Conversations Personal" What do you like about Help Scout? What I like best about Help Scout is its clean, intuitive interface and the way it keeps customer conversations personal and organized. It makes it ea ##### 4. Customer Support Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years. [ See 7 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886324&qs=pros-and-cons#reviews) See Related User Reviews ![Anshu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshu K.") AK Anshu K. Mid-Market (51-1000 emp.) 4.5/5 "Help scout" What do you like about Help Scout? Help Scout is customer support or help desk tool which is mostly used in our oraganisation to provide customer support to our customer and resolve the JG Justin G. Small-Business (50 or fewer emp.) 5.0/5 "Utilizing Help Scout to simplify day to day customer service" What do you like about Help Scout? Technical support is #1. They're team is constantly updating features and notifying their customers with new information and products in a way that is ##### 5. Knowledge Base Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently. [ See 7 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1887261&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy Team Management, Instant Updates, and Seamless Integration" What do you like about Help Scout? It is very easy to use, and managing teams is also straightforward. Whenever there is an email or chat, we are able to get instant updates, and it’s e ![Sunnysher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sunnysher H.") SH Sunnysher H. Small-Business (50 or fewer emp.) 4.0/5 "Help Scout; Scalable Help Assistance from the App, But Still, Work in Progress" What do you like about Help Scout? Help Scout is users and customer focused, ensuring that the UI is accessible and articulate The app has a shared inbox, that all conversations are s ### 5 Cons or Disadvantages of Help Scout ##### 1. Lack of Features Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs. [ See 8 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "User-Friendly Interface, but Reporting Discrepancies and Slow Support" What do you dislike about Help Scout? Its not great for reports and has a lot of discrepancies. Less Features compared to other platforms and their customer support is too slow. ![Sabyasachi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabyasachi M.") SM Sabyasachi M. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly and Reliable—HelpScout Gets the Job Done" What do you dislike about Help Scout? It should offer more detailed analytics and better filtering options while we review the CSAT. ##### 2. Limited Features Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability. [ See 7 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "User-Friendly Interface, but Reporting Discrepancies and Slow Support" What do you dislike about Help Scout? Its not great for reports and has a lot of discrepancies. Less Features compared to other platforms and their customer support is too slow. ![Sabyasachi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabyasachi M.") SM Sabyasachi M. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly and Reliable—HelpScout Gets the Job Done" What do you dislike about Help Scout? It should offer more detailed analytics and better filtering options while we review the CSAT. ##### 3. Missing Features Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities. [ See 7 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1885310&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "User-Friendly Interface, but Reporting Discrepancies and Slow Support" What do you dislike about Help Scout? Its not great for reports and has a lot of discrepancies. Less Features compared to other platforms and their customer support is too slow. ![Sabyasachi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabyasachi M.") SM Sabyasachi M. Mid-Market (51-1000 emp.) 4.5/5 "User-Friendly and Reliable—HelpScout Gets the Job Done" What do you dislike about Help Scout? It should offer more detailed analytics and better filtering options while we review the CSAT. ##### 4. Limited Customization Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience. [ See 4 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886203&qs=pros-and-cons#reviews) See Related User Reviews ![Vasim T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vasim T.") VT Vasim T. Mid-Market (51-1000 emp.) 5.0/5 "Clean, Intuitive Support Inbox That Keeps Customer Conversations Personal" What do you dislike about Help Scout? What I dislike about Help Scout is that some advanced features and reporting options are limited unless you move to higher plans. Customization for co ![Fahim M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fahim M.") FM Fahim M. Mid-Market (51-1000 emp.) 5.0/5 "One of the best support portal I ever used" What do you dislike about Help Scout? not open source and can't modify features from subscribers end. can't add large size of attachment file. ##### 5. Limited Functionality Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options. [ See 4 mentions ](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=2214896&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Streamlined Cross-Department Communication with Easy Email Assignment" What do you dislike about Help Scout? Seems that there are often issues generating media from messages which can make it hard to see all of the content. ![Anshu K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshu K.") AK Anshu K. Mid-Market (51-1000 emp.) 4.5/5 "Help scout" What do you dislike about Help Scout? Some time its advance feature require subscriptions either monthly or annually. sometime it is not secure than other helpdesk tool . ![Tomas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas S.") TS Tomas S. HR Manager Mid-Market (51-1000 emp.) 5/17/2022 "Good tool for internal customer care" 4.5/5 What do you like best about Help Scout? I'm a manager if HR and admin teams so HS isn't a daily tool for me. It's very convenient to get notifications to my email about new tickets or notes from my team members. Review collected by and hosted on G2.com. What do you dislike about Help Scout? I would say mobile interface and user friendliness should be improved. Every time I have to use HS on my phone I struggle a lot. Reporting (email) isn't familiar with public holidays in my country so SLA aren't accurate enough. Review collected by and hosted on G2.com. Recommendations to others considering Help Scout: If you're looking for internal customer support tool - help scout is a good option. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? People and business problems. They are typical HR or Admin questions like how to get certificate, document, laptop issues. Problems are repetitive so search function is really helpful. Review collected by and hosted on G2.com. Show More 5/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 8/9/2022 "HS is good stuff" 4/5 What do you like best about Help Scout? There are a few things that I really like about Help Scout. - Tag system This is great for organizing customer tickets into quickly searchable categories. - Workflows Allows the team to quickly put a few steps into practice with one click. Review collected by and hosted on G2.com. What do you dislike about Help Scout? There isn't too much I dislike about Help Scout. The only thing that comes to mind is the formatting issues we've run into. Using bullet points can sometimes be a mess, so I've actually adopted using (-) hyphens instead. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? Help Scout solves the problem of a disorganized incoming ticket structure. With the ability to set up different mailboxes and have tickets filter between them with keywords/tags, things are quickly cleaned up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 5/24/2022 "All-in-one tool for CS and Support" 4.5/5 What do you like best about Help Scout? The best about HelpScout is our Account Manager - Sewar Nasser. She is the best Account manager ever, very responsible, responsive, patient, she is always ready to help and navigate us through the features and provide the worrkarounds. About HelpScout: All in one tool for our Support. We host docs and emails there. Currently we are switching to HelpScout chat. We were using other tool before since HelpScout doesn't have the chat bot. HelpScout have many additional features that can be used as the constructor to build your own. We use some of them for the client's navigation through the platform connected to the docs: beacons and In-Apps messages. Review collected by and hosted on G2.com. What do you dislike about Help Scout? They are not very flexible for the product updates and many additional features are not very adjustable without development involvement. Some custom settings either are not possible or possible with the development from our side. But the good thing, that they have these additional features. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? Support e-mails, Docs (Help documents) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Courtney G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney G.") CG Courtney G. Customer Success Manager Mid-Market (51-1000 emp.) 5/17/2022 "Easy to use" 4/5 What do you like best about Help Scout? I like the UI, it's simple and easy to use. The knowledge base is also pretty simple. The ability to create and send pre-defined saved responses is great! I also love that I can see my results compared with my teammates (response times, ratings, # of emails answered, etc). Review collected by and hosted on G2.com. What do you dislike about Help Scout? Needs more productivity tools. Sometimes we have issues that take months to get resolved. So when a user reaches out to follow up with a previous issue, I'd like to be able to merge the tickets so it's all in one thread- but when you merge them, it makes the reply back time months old. It'd also be nice to preview/hide an email in a thread since some of ours are really lengthy and make reviewing tickets (to the beginning ) hard. Review collected by and hosted on G2.com. Recommendations to others considering Help Scout: This is a great tool for those looking for easy support for their customers. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? We are a SaaS company so we do a lot of troubleshooting. I like being able to assign tickets to different support members. The integrations with salesforce and jira are great! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller DB Delano B. Sales and Marketing Specialist Small-Business (50 or fewer emp.) 5/17/2022 "Saves our teams about 50hrs a week" 5/5 What do you like best about Help Scout? HelpScout is much more than a shared inbox. Yes, we went from having 6 Outlook shared inboxes to one centralized place for all customer, vendor, and team communications. What I like the most: Collaboration. If there's one thing that HS does best is taking team collaboration to the next level: - Notes with @mentions - Automatic workflows - Shared folders - Email notifications - Hubspot integration Search. Visibility across the entire organization and the ability to search. For us, the ability to search for tickets across all company inboxes is very powerful. Custom fields. We leverage custom fields for critical info about the ticket in question. Maybe it's a link to a Salesforce record or the customer's work order. Easy & Fast Setup. Need website live chat? Need docs? If you've got 10minutes you could set up both in less than that. UI. The user interface is stellar. I spend hours working in Helpscout every day and don't go home with a headache. Review collected by and hosted on G2.com. What do you dislike about Help Scout? Not able to link tickets to each other. You can merge tickets easily but for that, you need the main contact email to be the same on the two emails you're merging. Also would love to see a native integration with Asana. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? Collaboration across all teams with notes and @mentions Visibility across all customer communications with powerful search features Helping customers in real-time via Live Chat Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 1/18/2023 "This solution is easy to use and allows us to improve our productivity." 5/5 What do you like best about Help Scout? We really like the statistics on the keywords searched in our online documentation. This allows us to improve our articles and better answer our customers' questions. Review collected by and hosted on G2.com. What do you dislike about Help Scout? The integration with salesforce could be improved. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? Help scout allows us to respond quickly and efficiently to our customers and improve the user experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Angie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie B.") AB Angie B. Customer Service Representative Small-Business (50 or fewer emp.) 8/2/2022 "HS Great Features" 2.5/5 What do you like best about Help Scout? HelpScout has a lot of great features that I found useful. Such as, seeing whether an email or message had been read by a customer. Also, being able to work with my team and view tickets together. Review collected by and hosted on G2.com. What do you dislike about Help Scout? I just wish the program did all the things. Our company switched to Gorgias since we have employees working from home. Now phone, chat and email is all integrated together in one place. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? HelpScout worked great in the time I used it, but our company recently made a switch to a program to group all our needs together instead of having to run multiple programs to handle our customer service needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ariel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariel C.") AC Ariel C. Customer Success Manager Mid-Market (51-1000 emp.) 5/17/2022 "It's good for starters" 3.5/5 What do you like best about Help Scout? The ability to add internal notes without having to send multiple emails to your co-workers Review collected by and hosted on G2.com. What do you dislike about Help Scout? The way tickets lose all tags when a case is closed. Finding an old closed ticket is a challenge. Review collected by and hosted on G2.com. Recommendations to others considering Help Scout: All in all, is a good tool for support. I would only recommend an improvement in the search for closed tickets, that's something I use frequently in my role. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? Customer Support / Customer Success. It's easy to tag and sort tickets, it's easy for team collaboration as well, especially thanks to the internal notes feature. It's easy to ping co-workers from outside the support area and bring them to the internal conversation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marcelo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcelo R.") MR Marcelo R. Shareholder & Investor Small-Business (50 or fewer emp.) 2/17/2022 "Good software for customer success and onboarding" 5/5 What do you like best about Help Scout? it's easy to integrate, quite simple to use on the day to day and the team behind it are very helpful to it's customers. The startup plan they offer is affordable, specially considering the disparity of currency value between our country and USD. Review collected by and hosted on G2.com. What do you dislike about Help Scout? Wouldn't say it is a dislike, more of a worry. Fee readjustments after our 1st year startup discount grace period is over will hit us hardly as right now our currency is 7x lower than USD, but I presume them to be able to make the adjustments in pricing required by our company. With the disparity between currencies, it can become very expensive to use real soon, depending on the size of your team. Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? We're addressing the need of live chatting with our customers and stopping to use Whatsapp or other messaging tools where we didn't have access to the full customer history of chatlogs. Also, the knowledge database has been very useful to document use cases of our platform, thus allowing to invest in customer training cheaply when compared on having to deal with more and more 1 on 1 meetings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Maryam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryam S.") MS Maryam S. Customer Relations Manager Small-Business (50 or fewer emp.) 2/16/2022 "Good choice for small and growing business with clear pricing and also reasonable" 4.5/5 What do you like best about Help Scout? The most thing I liked was their sales team that presented a Demo for us. they care about our needs not just sell what they want! also, I like their clear and simple pricing. you can forecast and plan for your cost. for example, other tools like intercom or HubSpot have very complex pricing and I didn't see sincerity and care in their attitude. Also, I liked the UX of the panel, it was so simple. I just have a problem with features for workflows, I mean proactive human-based support. Oh also report tab is perfect!! simple and so useful! It makes our performance management so easier for both managers and employees. Review collected by and hosted on G2.com. What do you dislike about Help Scout? as I said in comparison to intercom doesn't have features for proactive and friendly support. and SLA features. and because we're Shopify app developer we need merchandise review for our growth but helpscout have a feature that customer can end the chat. we don't like this feature and we wanted to disable it but we can't Review collected by and hosted on G2.com. What problems is Help Scout solving and how is that benefiting you? easily chat with customers. Anthony in their team was perfect because he understood me and helped me a lot. reasonable and clear pricing is perfect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/help-scout/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Email Management](https://www.g2.com/categories/email-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Leading chatbot providers for tech startups](https://www.g2.com/discussions/who-are-the-leading-chatbot-providers-for-tech-startups)[Top-rated VoIP providers for tech startups](https://www.g2.com/discussions/top-rated-voip-providers-for-tech-startups)[data observability software](https://www.g2.com/discussions/looking-for-the-best-data-observability-software-in-2025) [What notification infrastructure platforms are highest rated for teams that require guaranteed message delivery with delivery receipts and retry logic?](https://www.g2.com/discussions/what-notification-infrastructure-platforms-are-highest-rated-for-teams-that-require-guaranteed-message-delivery-with-delivery-receipts-and-retry-logic)[Which low code mobile app builder solutions integrate most seamlessly with existing enterprise technology stacks?](https://www.g2.com/discussions/which-low-code-mobile-app-builder-solutions-integrate-most-seamlessly-with-existing-enterprise-technology-stacks)[Pros and Cons Details](https://www.g2.com/products/help-scout/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)