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HELLO By MSG91 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find HELLO's ease of use remarkable, allowing seamless management of multiple communication channels effortlessly. (7 mentions)
Users appreciate the seamless integration and extensive features of HELLO, enhancing communication and operational efficiency. (6 mentions)
Users appreciate the efficiency of HELLO, as it streamlines workflows and enhances customer communication across multiple channels. (5 mentions)
Users appreciate the easy setup of HELLO by MSG91, facilitating a quick start and efficient integration for teams. (3 mentions)
Users appreciate the reliability of Hello by MSG91, ensuring consistent message delivery even during peak times. (3 mentions)
Users find the complexity of HELLO By MSG91 overwhelming for newcomers, needing manual intervention for intricate scenarios. (3 mentions)
Users find the lack of clarity in translations requires manual adjustments for achieving the desired tone. (2 mentions)
Users find the learning curve steep with HELLO, as exploring numerous features can be time-consuming and overwhelming. (2 mentions)
Users feel the initial setup could be clearer, especially for first-time WhatsApp Business API users. (1 mentions)
Users desire more advanced reporting filters in HELLO By MSG91 to enhance their reporting capabilities. (1 mentions)

5 Pros or Advantages of HELLO By MSG91

1. Ease of Use
Users find HELLO's ease of use remarkable, allowing seamless management of multiple communication channels effortlessly.
See 7 mentions

See Related User Reviews

ATIKA W.
AW

ATIKA W.

Mid-Market (51-1000 emp.)

5.0/5

"Voice bot adds an extra layer of professionalism."

What do you like about HELLO By MSG91?

Customers appreciate being able to get answers even after office hours. Basic call routing and automated responses are smooth.

Mike J.
MJ

Mike J.

Small-Business (50 or fewer emp.)

5.0/5

"Offer a Positive and Professional Customer Messaging Experience with HELLO By MSG91"

What do you like about HELLO By MSG91?

One of HELLO By MSG91’s strengths is its wide range of AI-powered messaging and automation features that streamline communication with all of our clie

2. Features
Users appreciate the seamless integration and extensive features of HELLO, enhancing communication and operational efficiency.
See 6 mentions

See Related User Reviews

Mike J.
MJ

Mike J.

Small-Business (50 or fewer emp.)

5.0/5

"Offer a Positive and Professional Customer Messaging Experience with HELLO By MSG91"

What do you like about HELLO By MSG91?

One of HELLO By MSG91’s strengths is its wide range of AI-powered messaging and automation features that streamline communication with all of our clie

BALQIS L.
BL

BALQIS L.

Mid-Market (51-1000 emp.)

5.0/5

"Supports mixed-language communication well."

What do you like about HELLO By MSG91?

Translation and paraphrasing features help us respond to customers writing in different languages.

3. Efficiency
Users appreciate the efficiency of HELLO, as it streamlines workflows and enhances customer communication across multiple channels.
See 5 mentions

See Related User Reviews

ATHIYAH N.
AN

ATHIYAH N.

Mid-Market (51-1000 emp.)

5.0/5

"Reduced internal confusion between departments."

What do you like about HELLO By MSG91?

Previously, marketing and support teams sometimes replied to the same message. Now with clear assignment rules and internal comments, communication is

ARIFAH N.
AN

ARIFAH N.

Mid-Market (51-1000 emp.)

5.0/5

"Automation reduced our first response time significantly."

What do you like about HELLO By MSG91?

Workflows and auto-assign rules have drastically reduced our response time. Customers now get instant acknowledgment and structured routing. The taggi

4. Easy Setup
Users appreciate the easy setup of HELLO by MSG91, facilitating a quick start and efficient integration for teams.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Reliable communication platform for scaling customer engagement"

What do you like about HELLO By MSG91?

What I like most about Hello by MSG91 is its reliability when sending transactional and promotional message at scale. The delivery rates are consisten

Abhinav L.
AL

Abhinav L.

4.0/5

"Seamless Chatbot Creation with HELLO"

What do you like about HELLO By MSG91?

At MammyBeans, we have built the whole Customer Chatbot on the HELLO platform, implementing features like Customer Registration, Food Ordering, and On

5. Reliability
Users appreciate the reliability of Hello by MSG91, ensuring consistent message delivery even during peak times.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Reliable communication platform for scaling customer engagement"

What do you like about HELLO By MSG91?

What I like most about Hello by MSG91 is its reliability when sending transactional and promotional message at scale. The delivery rates are consisten

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable WhatsApp Communication Platform"

What do you like about HELLO By MSG91?

What I like most about Hello by msg91 is how stable and consistent the WhatsApp messaging delivery is even during peak campaign hours

5 Cons or Disadvantages of HELLO By MSG91

1. Complexity
Users find the complexity of HELLO By MSG91 overwhelming for newcomers, needing manual intervention for intricate scenarios.
See 3 mentions

See Related User Reviews

ATIKA W.
AW

ATIKA W.

Mid-Market (51-1000 emp.)

5.0/5

"Voice bot adds an extra layer of professionalism."

What do you dislike about HELLO By MSG91?

For complex scenarios, manual intervention is still required (which is expected but could be optimized).

Danny M.
DM

Danny M.

Mid-Market (51-1000 emp.)

5.0/5

"Voice bot adds value after hours"

What do you dislike about HELLO By MSG91?

Handover rules for complex queries could be smoother.

2. Lack of Clarity
Users find the lack of clarity in translations requires manual adjustments for achieving the desired tone.
See 2 mentions

See Related User Reviews

BALQIS L.
BL

BALQIS L.

Mid-Market (51-1000 emp.)

5.0/5

"Supports mixed-language communication well."

What do you dislike about HELLO By MSG91?

Some translations need manual adjustments for perfect tone.

3. Learning Curve
Users find the learning curve steep with HELLO, as exploring numerous features can be time-consuming and overwhelming.
See 2 mentions

See Related User Reviews

Ragini P.
RP

Ragini P.

Small-Business (50 or fewer emp.)

4.5/5

"Streamlined Multi-Channel Support with AI"

What do you dislike about HELLO By MSG91?

I find the number of features in HELLO overwhelming, especially since there are many that I do not use. Exploring all the options, particularly routin

4. AI Limitations
Users feel the initial setup could be clearer, especially for first-time WhatsApp Business API users.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable WhatsApp Communication Platform"

What do you dislike about HELLO By MSG91?

The initial setup process could be slightly more guided for first time WhatsApp Business API users. Some advanced features require exploration or supp

5. Complex Reporting
Users desire more advanced reporting filters in HELLO By MSG91 to enhance their reporting capabilities.
See 1 mentions

See Related User Reviews

CHAYRAH N.
CN

CHAYRAH N.

Mid-Market (51-1000 emp.)

5.0/5

"Analytics help improve team efficiency."

What do you dislike about HELLO By MSG91?

More advanced reporting filters would be nice.

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HELLO By MSG91 Reviews (31)

Reviews

HELLO By MSG91 Reviews (31)

5.0
31 reviews
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Ragini P.
RP
Ragini P.
Sole Proprietor
Small-Business (50 or fewer emp.)
"Streamlined Multi-Channel Support with AI"
4.5/5
What do you like best about HELLO By MSG91?

I really appreciate HELLO for its capability to provide a single AI chatbot that handles multiple communication channels such as WhatsApp, Instagram, and email, allowing me to manage all my business communications from a single platform efficiently. This feature has greatly reduced the cost and effort of my support team, as the chatbot effectively manages customer inquiries, providing solutions 24/7 without needing numerous human agents. Additionally, I value the affordability of the service, as it does not charge extra based on the number of users, allowing me to add as many agents as needed and create multiple teams without incurring additional costs. I also found the initial setup to be very easy, which has been a huge benefit to getting started quickly. These elements collectively enhance my business operations, especially with a strong online presence on platforms like Instagram and a user base reaching out via websites and emails. HELLO integrates all these needs seamlessly, making it a practical and invaluable tool for automation and customer support. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

I find the number of features in HELLO overwhelming, especially since there are many that I do not use. Exploring all the options, particularly routing and other advanced features, takes a significant amount of time. Review collected by and hosted on G2.com.

Ayunita T.
AT
Ayunita T.
Employee Communications Software
Mid-Market (51-1000 emp.)
"AI chatbot handles FAQs better than expected"
5/5
What do you like best about HELLO By MSG91?

The AI bot answers basic pricing, availability, and policy questions accurately. It filters out repetitive conversations so agents can focus on complex tasks. Conversation summaries are extremely helpful when reviewing long threads. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Custom dashboard views per manager role would be a nice addition. Review collected by and hosted on G2.com.

Abhinav L.
AL
Abhinav L.
"Seamless Chatbot Creation with HELLO"
4/5
What do you like best about HELLO By MSG91?

At MammyBeans, we have built the whole Customer Chatbot on the HELLO platform, implementing features like Customer Registration, Food Ordering, and Online Payments within the WhatsApp App environment. I appreciate HELLO's prompt responses, which stand out. I also value the bot, image generator, and URL shortener features. Additionally, the initial setup of HELLO was very easy, which was beneficial for our team. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Other payment methods Review collected by and hosted on G2.com.

CELLIA A.
CA
CELLIA A.
Startup with small customer support team.
Mid-Market (51-1000 emp.)
"Highly intuitive and easy to learn."
5/5
What do you like best about HELLO By MSG91?

The interface is user-friendly. New team members pick it up quickly. Automation features are easy to implement. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

More example workflows could make onboarding even faster. Review collected by and hosted on G2.com.

ARIFAH N.
AN
ARIFAH N.
Employee Communications Software
Mid-Market (51-1000 emp.)
"Automation reduced our first response time significantly."
5/5
What do you like best about HELLO By MSG91?

Workflows and auto-assign rules have drastically reduced our response time. Customers now get instant acknowledgment and structured routing. The tagging system helps us categorize queries for future reporting. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

More pre-built automation templates for common industries would make setup faster. Review collected by and hosted on G2.com.

ATIKA W.
AW
ATIKA W.
Sales & Marketing Operations
Mid-Market (51-1000 emp.)
"Voice bot adds an extra layer of professionalism."
5/5
What do you like best about HELLO By MSG91?

Customers appreciate being able to get answers even after office hours. Basic call routing and automated responses are smooth. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

For complex scenarios, manual intervention is still required (which is expected but could be optimized). Review collected by and hosted on G2.com.

ATHIYAH N.
AN
ATHIYAH N.
Customer Support Automation
Mid-Market (51-1000 emp.)
"Reduced internal confusion between departments."
5/5
What do you like best about HELLO By MSG91?

Previously, marketing and support teams sometimes replied to the same message. Now with clear assignment rules and internal comments, communication is structured and efficient. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Setup requires coordination between departments initially. Review collected by and hosted on G2.com.

BALQIS L.
BL
BALQIS L.
Ecommerce business selling internationally.
Mid-Market (51-1000 emp.)
"Supports mixed-language communication well."
5/5
What do you like best about HELLO By MSG91?

Translation and paraphrasing features help us respond to customers writing in different languages. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Some translations need manual adjustments for perfect tone. Review collected by and hosted on G2.com.

AQILAH KHAIRUNNISA H.
AH
AQILAH KHAIRUNNISA H.
Workflows ensure consistent replies
Mid-Market (51-1000 emp.)
"Workflows ensure consistent replies"
5/5
What do you like best about HELLO By MSG91?

Saved replies and workflow automation reduce manual errors and maintain a consistent brand voice across channels. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

Some advanced workflow ideas need better documentation.

Use case: High-volume support for B2B clients. Review collected by and hosted on G2.com.

CHAYRAH N.
CN
CHAYRAH N.
Employee Communications Software
Mid-Market (51-1000 emp.)
"Analytics help improve team efficiency."
5/5
What do you like best about HELLO By MSG91?

We can monitor response times, agent workload, and ticket status easily, which helps improve efficiency and service quality. Review collected by and hosted on G2.com.

What do you dislike about HELLO By MSG91?

More advanced reporting filters would be nice. Review collected by and hosted on G2.com.
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