DM

Deborah M.

Director

8/6/2026

"Adaptable, helpful and improving all the time"

5/5

What do you like best about Heidi?

The customisability of the templates, and the fact that the business is always working to improve. Review collected by and hosted on G2.com.

What do you dislike about Heidi?

It is relatively common that an update (one presumes) will suddenly change how a template is working. It requires some ongoing tweaking but is the consequence of a product that is evolving. Review collected by and hosted on G2.com.

AN

Verified User in Veterinary

7/27/2026

"Using Heidi is a watershed moment for me and my career, I could never go back."

5/5

What do you like best about Heidi?

Time saving, instant consultation summaries, peace of mind that all topics discussed will be transcribed into medical notes. Review collected by and hosted on G2.com.

What do you dislike about Heidi?

Templates could be better and more mailable. Website UI & software could be a lot quicker. Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

Thank you for sharing what you love about Heidi and also your suggestions for improvement. We're humbled to hear of the impact its had on your work and glad to hear that Heidi is helping you provide better service to your clients. We're constantly seeking new ways to make every aspect of our products move as quickly as our clinicians do, and so we'll take on this feedback to reflect on how we can better fulfil this.

AN

Verified User in Medical Practice

7/26/2026

"Love it, makes everything so much more efficient"

5/5

What do you like best about Heidi?

Makes my life easier, cuts down time in taking notes and writing things down during consults, prevents me from forgetting what was mentioned in consults. Basically makes my life easier! Review collected by and hosted on G2.com.

What do you dislike about Heidi?

Sometimes the voice detection is a bit off, or the voice recording doesnt turn on properly Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

We're thrilled to hear that Heidi is making your life easier and more efficient! We appreciate your feedback about the voice detection and recording, and we'll definitely look into improving that for you. Thank you for sharing your experience with us!

DN

Dr Guruprasad N.

Senior Emergency Physician and Acting Director Of Emergency Medicine

Enterprise (> 1000 emp.)

7/26/2026

"Gave Me Back Clinical Time and Keeps Medication Info & Evidence at My Fingertips"

4.5/5

What do you like best about Heidi?

It gave me back clinical time… helped me see more patient, helped not lose any info , medication list was a big deal and also finally the evidence is such a great thing at 12am when you are on your eleventh hour. Review collected by and hosted on G2.com.

What do you dislike about Heidi?

Could be more user friendly .. more off line features .. Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

Thank you Dr Guruprasad for your feedback, we're humbled to hear how our features are making a real impact on your day-to-day work. We hear you on needing more features that support offline work - Products like Remote aim to address some of these issues however we will take what you've shared into account to make more holistic improvements. For a more user friendly experience, we'd love to hear more about where these pain-points lie and how we can make changes so we can work on addressing these concerns.

AN

Verified User in Medical Practice

7/23/2026

"Absolutely phenomenal system, good AI and flexible"

5/5

What do you like best about Heidi?

Very good support. If there are problems, very willing to change and adapt to my needs. Shortens overall work processes Review collected by and hosted on G2.com.

What do you dislike about Heidi?

A few areas continue to need to be ironed out but it's in process Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

We appreciate your feedback and are glad to hear that Heidi is making a positive impact on your medical consultations and overall time management. We are continuously working to address any areas that need improvement.

AT

Alan T.

CEO

7/23/2026

"An invaluable tool in everyday workflow for healthcare workers"

5/5

What do you like best about Heidi?

Very intuitive to use, and excellent results Review collected by and hosted on G2.com.

What do you dislike about Heidi?

A bit laggy at times and name filtering is a bit buggy Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

Thank you for sharing your positive experience with Heidi as an invaluable tool in your healthcare workflow. We're pleased to hear that you find it intuitive to use and that it delivers excellent results. We apologise for any lag and name filtering issues you've encountered. Our team is actively addressing these concerns to improve the overall performance of Heidi. We are dedicated to ensuring that Heidi continues to provide valuable solutions for healthcare workers like you.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/17/2026

"Indispensable!"

5/5

What do you like best about Heidi?

Heidi Evidence that is tailored to the individual patient based on the consult notes Review collected by and hosted on G2.com.

What do you dislike about Heidi?

We get so dependent on it so that when it slows down or is not available, we really feel the loss! Review collected by and hosted on G2.com.

AE

Allen E.

President/CEO

Small-Business (50 or fewer emp.)

5/16/2024

"Incredible AI Documentation Assistance for Medical Providers"

5/5

What do you like best about Heidi?

Heidi has incredible "ambient listening" that can take an entire examination and summarize it into any template you create (or pre-made templates) with the level of specificity you select, just by listening to the patient encounter. It is able to also act as a scribe that you can dictate your jumbled thoughts and it will organize it into a beautiful flowing medical note for you. You can then take that transcription or dictation and adjust format from clinic note to referral letter, to other types of documentation. You can also create your own template if the template for your profession doesn't suit you. It also does a great job with abbreviations based on your specialty. Review collected by and hosted on G2.com.

What do you dislike about Heidi?

I have been using Heidi for several months and have not found any downside except maybe that it doesn't have a dedicated app (but pulling up the website on your phone will give you an easy and clean mobile format that can be used). Review collected by and hosted on G2.com.

What problems is Heidi solving and how is that benefiting you?

I do a lot of virtual consultations in a short time span, back-to-back. I was dictating my notes into a Google Doc but I had to go back in and rearrange sentences, format, etc., and it was time-consuming. I needed something that was easier and faster to use. With Heidi, I just have her "listen" to the virtual encounter and by the time I'm ready to start my next session, the previous session was already transcribed - it saved me hours of time! On top of that, I can change my consult note to a Thank you letter to a referring doctor or a letter outlining my findings to a referring provider. I can also dictate into it after a patient encounter so it's very versatile. The software has proven to be so useful (with frequent updates made on the backend) that I now use it in my 1hr+ evaluation and treatment sessions where it documents entire medical history, exam, findings, recommendations, and treatment plan. Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

We're thrilled to hear that Heidi has been such a valuable tool for your virtual consultations, saving you time and providing versatile documentation options. It's great to know that the ambient listening feature and customizable templates have been so beneficial for your practice. Our mobile app is currently are available on both iOS and Android, and we have a desktop app free to download; We appreciate your understand in using the mobile website for now, but we'd love to ask if you've been able to give our mobile apps a try? We'd love to hear your feedback about whether or not it improves your experience on the go and any other improvements we could make!

EB

Elizabeth B.

Therapist/owner

Small-Business (50 or fewer emp.)

6/11/2024

"For a small part time private practice it works great and it get all the appropriate information"

5/5

What do you like best about Heidi?

It is free and thorough with the uploads Review collected by and hosted on G2.com.

What do you dislike about Heidi?

I would love to use the pro but I am a small company and I cannot afford the cost Review collected by and hosted on G2.com.

Response from Assa Negline of Heidi

edit

It's great to hear that Heidi is making note-taking easier and less time-consuming for your mental health work. Thank you for sharing your experience! We understand your concerns regarding cost, we'll take your feedback into consideration as we continue to improve our offerings.

Heidi Reviews & Product Details

Pricing

Heidi Free

Heidi Integrations

Heidi Reviews (19)

Heidi Reviews (19)

What do users say?

Filter Reviews

Pricing Options

Heidi Free

Clinician

Practice

Top-Rated Alternatives

Categories on G2

Explore More