--- title: Heidi Reviews meta_title: 'Heidi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 15 reviews by the users' company size, role or industry to find out how Heidi works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 15 scale: '5' date_modified: '2026-07-30' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Heidi Reviews **Vendor:** Heidi AI (Heidi Health) **Category:** [Ambient AI Scribe Platforms Software](https://www.g2.com/categories/ambient-ai-scribe-platforms) **Average Rating:** 4.9/5.0 **Total Reviews:** 15 ## About Heidi Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decisions at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care. Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001. Learn more at heidihealth.com. ## Heidi Reviews ### 1. Easy, OS-Agnostic AI Letter Creation with Powerful Templates and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2026 **What do you like best about Heidi?** Easy to use, with a web-browser interface that’s OS-agnostic. The customisable templates are very useful for “power” users, and the specialty-specific default templates are a nice touch. The settings let you choose between detailed and more superficial letters, depending on what you need. Manual edits can also be done by dictation. Paid plans are fast enough for realtime letter creation between consults. Integrations useful, but not critical for my workflow. Excellent value vs traditional typists (in Asutralia). AI is effective. Support is reasonable, but rarely required, and individual level onboarding is possible for larger organisations. **What do you dislike about Heidi?** I’ve had occasional technology failures: sometimes transcription doesn’t start correctly, and at other times I’m unable to “paste” into the context. That means I need workarounds, or I have to revert to traditional dictation and lose the ambient scribe benefit. Thankfully, these issues are infrequent and generally not a problem when using it in a browser, although the Android app has been less reliable. **What problems is Heidi solving and how is that benefiting you?** Typing turnaround **Official Response from Assa Negline:** > We're glad to hear that you find Heidi easy to use and appreciate the OS-agnostic web-browser interface and customizable templates. We understand the occasional technology failures can be frustrating, and we're continuously working to improve the reliability of our platform, including the Android app. We will relay this feedback to our respective teams. Thank you for your support and we're committed to providing a seamless experience for all users. ### 2. Heidi Saves Time with Clear, Structured Clinical Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan J. | General practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Heidi?** What I like most about Heidi is how much time it saves me during and after consultations. It allows me to focus more fully on the patient rather than constantly taking notes. The clinical documentation is well structured, detailed and easy to review and edit, which significantly reduces my administrative workload. **What do you dislike about Heidi?** Occasionally the generated notes can be overly detailed or include information that is not clinically relevant, so they still require review and editing. I would also like greater consistency in how information is prioritised and summarised. **What problems is Heidi solving and how is that benefiting you?** Heidi significantly reduces the administrative burden of clinical documentation. It allows me to focus on the patient during consultations rather than typing notes, while producing structured documentation afterwards. This saves considerable time, improves my workflow and allows me to spend more of my working day actually seeing and caring for patients. ### 3. Heidi Feels Like the Co-Pilot I Needed—Made Me a Better Clinician **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah H. | Pharmacist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Heidi?** Heidi is the co-pilot I never knew I needed but am such a better clinician since they came on board **What do you dislike about Heidi?** I use my phone app for Heidi and it does chew through the battery as I use it so much so I need to take a charge with me - but hopefully the remote will change that **What problems is Heidi solving and how is that benefiting you?** Heidi is saving me hours a day in admin and report writing - the evidence function also takes my reports to a whole new level **Official Response from Assa Negline:** > Hi Deborah! We're thrilled to hear Heidi has had such a positive impact on your work! Thank you for your feedback about battery usage, we will include it as a consideration for future improvements; You are right in saying that Remote will be complimentary to these efforts in the meantime. We'd love to hear more about how Evidence has taken your reports to new heights! ### 4. Keeps Me Focused on Patients and Captures Key Consultation Details **Rating:** 4.5/5.0 stars **Reviewed by:** Kieren M. | Veterinary consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Heidi?** It allows me to focus entirely on my patient & picks up on points I may have missed during a consultation **What do you dislike about Heidi?** There is a learning curve (as with any new technology), and it can occasionally be frustrating while you’re working out how to get the best out of it. **What problems is Heidi solving and how is that benefiting you?** It minimises the time I spend on admin and improves the accuracy of my clinical note-taking. It also frees up precious mental bandwidth, so I can focus more fully on patient care. **Official Response from Assa Negline:** > Hearing how Heidi helps you focus entirely on your patients is so humbling to hear and we're so glad we can help make admin easier on you! We hear you about navigating the learning curve and we want to make the experience of starting with Heidi better in any way we can. Please feel free to share with us what you wished the learning experience was like, we are dedicated to providing the support you need to maximise the benefits of using Heidi! ### 5. Creating capacity for our Care Partners and Clinical Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** July 15, 2026 **What do you like best about Heidi?** Heidi AI scribe has allowed our Care Partners and Clinical Teams to focus more on the interactions with our clients. It has streamlined note taking, assessments and reviews, and we are beginning to leverage form completion on the Heidi platform to further optimise our teams' capacity. Support from the Heidi team has been excellent, both in the context of training for staff and resolution of any issues that we may encounter. **What do you dislike about Heidi?** Nothing worth noting from an operational perspective. **What problems is Heidi solving and how is that benefiting you?** Optimising our teams' capacity to serve our clients, noting that in the Aged Care space funding is very tight. Since starting to use Heidi, we have benefited from increased staff productivity, which more than offsets the costs of the licences. **Official Response from Assa Negline:** > Thank you for your feedback on how Heidi has helped optimise your team's capacity and increase staff productivity. We're committed to providing a seamless experience and are glad to hear that our platform has been beneficial in the Aged Care space in particular. ### 6. Fast, Customisable AI That Saves Time and Helps Track Patients **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Heidi?** SAVES ALOT OF TIME MULTIPLE LANGUAGE ABLE TO SUMMARISE IN A WAY THAT IS USEFUL FOR ME CUSTOMISABLE HELPS TRACK PATIENTS AFFORDABLE AND NOT TOO EXPENSIVE GIVES GOOD AI RECOMMENDATIONS AND IS EASY TO USE WITH NO TRAINING I LIKE THE UX - AND IT LOADS VERY FAST SO I CAN JUST SWITCH IT ON JUST BEFORE I START CONSULTATION WITHIN 10 SECS **What do you dislike about Heidi?** THAT IT ISNT ALWAYS ACCURATE SO I STILL NEED TO DOUBLE CHECK IT MAY NOT BE ABLE TO PROCESS SINGAPOREAN ACCENT **What problems is Heidi solving and how is that benefiting you?** SAVES ALOT OF TIME HELPS ME MAKE SURE I REMEMBER EVERYTHING I TELL MY PATIENTS HELPS ME KEEP A LIST **Official Response from Assa Negline:** > Hi there! We're overjoyed to hear your experience using Heidi has been smooth overall and a time saver! We understand your concern about accuracy and processing accents; Our team is constantly researching ways we can generate outputs more accurately; Part of this rides on general advancements in AI, but we are committed to & focused on what we can enhance today. Our Heidi team in Singapore is working behind the scenes to tailor Heidi to the local experience and endeavour to take both pieces of feedback as considerations for improvement. ### 7. Market-Leading AI for Clinics That Streamlines Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Reedy Creek Vet - J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Heidi?** Market leading AI tool for clinics, continually innovating, improved work flow with intuitive templating and minimal effrot required. **What do you dislike about Heidi?** Pricing structure- tricky for practices with multiple part-time vets or locums. Lack of integration with PMS (Ezyvet) **What problems is Heidi solving and how is that benefiting you?** Vets forgetting notes or details from consultations, time management in consultation, utilisation of notes to generate other documents ### 8. Heidi, the Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** July 23, 2026 **What do you like best about Heidi?** It has almost entirely relieved me of the burden of physical documentation. The accuracy of the documentation has been excellent. It has saved me countless hours of time from actually manually typing. I am now able to focus on direct patient care which improves patient and my own job satisfaction. **What do you dislike about Heidi?** Can't think of anything of the top of my head **What problems is Heidi solving and how is that benefiting you?** 1) Physical documentation time 2) Quality of notes 3) Quality of memos and referrals 4) Improved patient interaction 5) Improved job satisfaction **Official Response from Assa Negline:** > Thank you for your kind words! Being able to support clinicians like yourself in the work you do every day, in the service of others, is an honour; We're glad we can help improve the quality of your documentation and allowed you to focus more on patient care. ### 9. Using Heidi is a watershed moment for me and my career, I could never go back. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary **Reviewed Date:** July 27, 2026 **What do you like best about Heidi?** Time saving, instant consultation summaries, peace of mind that all topics discussed will be transcribed into medical notes. **What do you dislike about Heidi?** Templates could be better and more mailable. Website UI & software could be a lot quicker. **What problems is Heidi solving and how is that benefiting you?** Ability to nbe more attentive and focused during discussions. Less mental load to recite notes after the consultation. Ability to provide written summaries to clients it a real point of difference. **Official Response from Assa Negline:** > Thank you for sharing what you love about Heidi and also your suggestions for improvement. We're humbled to hear of the impact its had on your work and glad to hear that Heidi is helping you provide better service to your clients. We're constantly seeking new ways to make every aspect of our products move as quickly as our clinicians do, and so we'll take on this feedback to reflect on how we can better fulfil this. ### 10. Love it, makes everything so much more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** July 26, 2026 **What do you like best about Heidi?** Makes my life easier, cuts down time in taking notes and writing things down during consults, prevents me from forgetting what was mentioned in consults. Basically makes my life easier! **What do you dislike about Heidi?** Sometimes the voice detection is a bit off, or the voice recording doesnt turn on properly **What problems is Heidi solving and how is that benefiting you?** Saving time doing admin work and catching up on writing notes and letters **Official Response from Assa Negline:** > We're thrilled to hear that Heidi is making your life easier and more efficient! We appreciate your feedback about the voice detection and recording, and we'll definitely look into improving that for you. Thank you for sharing your experience with us! ### 11. Gave Me Back Clinical Time and Keeps Medication Info & Evidence at My Fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Dr Guruprasad N. | Senior Emergency Physician and Acting Director Of Emergency Medicine, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2026 **What do you like best about Heidi?** It gave me back clinical time… helped me see more patient, helped not lose any info , medication list was a big deal and also finally the evidence is such a great thing at 12am when you are on your eleventh hour. **What do you dislike about Heidi?** Could be more user friendly .. more off line features .. **What problems is Heidi solving and how is that benefiting you?** Documentation and evidence at POC **Official Response from Assa Negline:** > Thank you Dr Guruprasad for your feedback, we're humbled to hear how our features are making a real impact on your day-to-day work. We hear you on needing more features that support offline work - Products like Remote aim to address some of these issues however we will take what you've shared into account to make more holistic improvements. For a more user friendly experience, we'd love to hear more about where these pain-points lie and how we can make changes so we can work on addressing these concerns. ### 12. Absolutely phenomenal system, good AI and flexible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice **Reviewed Date:** July 23, 2026 **What do you like best about Heidi?** Very good support. If there are problems, very willing to change and adapt to my needs. Shortens overall work processes **What do you dislike about Heidi?** A few areas continue to need to be ironed out but it's in process **What problems is Heidi solving and how is that benefiting you?** It is helping with my medical consultations and helping me save a lot of time **Official Response from Assa Negline:** > We appreciate your feedback and are glad to hear that Heidi is making a positive impact on your medical consultations and overall time management. We are continuously working to address any areas that need improvement. ### 13. An invaluable tool in everyday workflow for healthcare workers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** July 23, 2026 **What do you like best about Heidi?** Very intuitive to use, and excellent results **What do you dislike about Heidi?** A bit laggy at times and name filtering is a bit buggy **What problems is Heidi solving and how is that benefiting you?** Complex cases and time saving in Documentation **Official Response from Assa Negline:** > Thank you for sharing your positive experience with Heidi as an invaluable tool in your healthcare workflow. We're pleased to hear that you find it intuitive to use and that it delivers excellent results. We apologise for any lag and name filtering issues you've encountered. Our team is actively addressing these concerns to improve the overall performance of Heidi. We are dedicated to ensuring that Heidi continues to provide valuable solutions for healthcare workers like you. ### 14. Incredible AI Documentation Assistance for Medical Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Allen E. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Heidi?** Heidi has incredible "ambient listening" that can take an entire examination and summarize it into any template you create (or pre-made templates) with the level of specificity you select, just by listening to the patient encounter. It is able to also act as a scribe that you can dictate your jumbled thoughts and it will organize it into a beautiful flowing medical note for you. You can then take that transcription or dictation and adjust format from clinic note to referral letter, to other types of documentation. You can also create your own template if the template for your profession doesn't suit you. It also does a great job with abbreviations based on your specialty. **What do you dislike about Heidi?** I have been using Heidi for several months and have not found any downside except maybe that it doesn't have a dedicated app (but pulling up the website on your phone will give you an easy and clean mobile format that can be used). **What problems is Heidi solving and how is that benefiting you?** I do alot of virtual consultations in a short time span, back-to-back. I was dictating my notes into a google doc but I had to go back in and rearrange sentences, format, etc and it was time-consuming. I needed something that was easier and faster to use. With Heidi I just have her "listen" to the virtual encounter and by the time I'm ready to start my next session the previous session was already transcribed - it saved me hours of time! On top of that I can change my consut note to a Thank you letter to a referring doctor or a letter outlining my findings to a referring provider. I can also dictate into it after a patient encounter so it's very versatile. The software has proven to be so useful (with frequent updates made on the backend) that I now use it inb my 1hr+ evaluation and treatment sessions where it documents entire medical history, exam, finding, recommendations and treatment plan **Official Response from Assa Negline:** > We're thrilled to hear that Heidi has been such a valuable tool for your virtual consultations, saving you time and providing versatile documentation options. It's great to know that the ambient listening feature and customizable templates have been so beneficial for your practice. Our mobile app is currently are available on both iOS and Android, and we have a desktop app free to download; We appreciate your understand in using the mobile website for now, but we'd love to ask if you've been able to give our mobile apps a try? We'd love to hear your feedback about whether or not it improves your experience on the go and any other improvements we could make! ### 15. For a small part time private practice it works great and it get all the appropriate information **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth B. | Therapist/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Heidi?** It is free and thorough with the uploads **What do you dislike about Heidi?** I would love to use the pro but I am a small company and I cannot afford the cost **What problems is Heidi solving and how is that benefiting you?** Notes are the bane of the mentla heaklth work so it makes that easy and lesss time consuming **Official Response from Assa Negline:** > It's great to hear that Heidi is making note-taking easier and less time-consuming for your mental health work. Thank you for sharing your experience! 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