Stellar support continues and the growth has been phenomenal! I appreciate all the integration between the products and how they work to support their customers and make their work life more efficient. Review collected by and hosted on G2.com.

We are very happy with updates and development of improvements Review collected by and hosted on G2.com.

Time and Production Tracking are massive assets to our company's utilization. A seamless integration with our ERP system makes this function extremely well. Cloud based product availability over clunky Remote Desktop functions have also been great. We appreciate their desire to improve their product as well while dabbling in AI. That feature isn't quite there yet for our liking, but have no doubts it will get there. Review collected by and hosted on G2.com.

Not necessarily any downsides, but having the ability to roll some features from a loved product like Heavy Job Desktop over to Heavy Job Web would help ease any sort of field frustration with our conversion. Production Planner's return to Web, and not just the Field App, would be great. Review collected by and hosted on G2.com.

- The customer support is unrivalled. Their support personnel are great at listening and solving your problems and are always available.

- It is easy to implement and field-friendly.

- Their software is customizable to our needs, and they listen to our concerns and make changes.

- User-focused. They are one of the most user-focused software companies. Review collected by and hosted on G2.com.

- Can be hard to see the path to integration with ERP systems to view job costing through a 3rd party.

- Databases could be a little more organized and better set up. Review collected by and hosted on G2.com.

I find HCSS amazing as a one-stop shop for connecting the office to all construction sites, even those 3-5 hours away from the main office. I appreciate the forms with user-friendly prompts, which allow me to add photos and upload all kinds of evidence for work comp cases and job hazard analysis. It’s important for me to have an accurate account of all things related to job sites in one place, and HCSS lets me access the portal anytime to add details. This capability helps in performing root cause analysis, assisting work comp partners, and rewarding the field for their diligence. I like using HCSS for reports, onboarding, and giving permissions to groups. Review collected by and hosted on G2.com.

I find it frustrating that when using the computer, I cannot input near misses; I must use an iPad only. I found the initial setup a little clunky, though troubleshooting and learning went fine for our group. Review collected by and hosted on G2.com.

HCSS HAS BEEN A JOY TO USE PRODUCT WISE AND AS FAR AS THE CUSTOMER SUPPORT I HAVE ALWAYS HAS VERY GOOD EXPERIENCES MY QUESTIONS WERE ANSWERED AND IF THE PERSON I WAS TALKING TO DIDIN'T HAVE THE ANSWER THEY WOULS DIRECT ME TO THE RIGHT PERSON. HCSS HAS A NUMBER OF FEATURES THAT MAKES WORKING SO MUCH EASIER AND MAKES MY DAY GO SMOOTHLY. Review collected by and hosted on G2.com.

THERE'S ALWAYS ROOM TO WORK ON SOMETHING. HCSS CAN CONTINUE UPGRADING AND LEARNING NEW THINGS. Review collected by and hosted on G2.com.

HCSS is setting new standards for themselves, which will in turn become the new standards for all civil construction estimation. The level of development going into their products is on par with the initial inception of the software. Review collected by and hosted on G2.com.

From what I've seen of the new version of HeavyBid, the software is taking a giant leap forward. It is so much more intuitive and user friendly than the previous version. Review collected by and hosted on G2.com.

I use HCSS for estimating and project management. On the estimating side it automates many of my tedious tasks, reduces errors and typos, and lets me spend more time finalizing pricing. On the project management side it gives our field employees a clear picture of how the project was bid, expectations for production and products, and gives us clear costing to use in future bids. What I like most is the time savings, integration, and general workflow. Everything flows from precon, to estimating, to project management and field operations, to billing. It saves a tremendous amount of time with the data collection on the production side and the way it feeds back into estimating. On a recent large striping project where the material changed after bid on multiple bid items, I was able to quickly change the material in HeavyBid, export the changes to HeavyJob so project management and field employees had the correct information, and export to our ERP so accounting had a new budget and costing. That entire workflow was easily and quickly managed by one employee, me. Swapping material in HeavyBid takes seconds, exporting is one function that only takes a few minutes, and uploading those exports and changes to HeavyJob and our ERP is also a simple task that only takes a few minutes, with very little manual entry. I think HCSS offers a product that is easy enough that the right person could handle that entire workflow, quickly and efficiently. I use HeavyBid the most since bidding is my main task, but I value Precon and HeavyJob just as much as they are both integral to the entire process. I have improved on the initial setup quite a bit, made a lot of changes to the codebooks and our general workflow, and none of that was particularly difficult once you have a basic knowledge of the software. I have used multiple different bidding softwares, including homebrew excel sheets, and I feel HCSS offers the best product. I would not want to go back, and I'd rate it a 10 out of 10 to recommend. Review collected by and hosted on G2.com.

{"I find HeavyBid's contact management system cumbersome.","It feels like it was designed primarily for a prime contractor and isn't as easy for subcontracting work.","I would like to be able to have multiple personalized quotes created in a PDF format quicker than what is currently available.","If a company has multiple locations I need to have a separate entry in the contact management system for each location.","Each location entry has its own listing for personnel contacts, so I have to remember which personnel work at which location.","I cannot search for a specific person. It would be nice to be able to search by people's names."} Review collected by and hosted on G2.com.

The help center is great. They always respond right away and can usually solve my problem within a few minutes. On the rare occasion they can’t, they quickly escalate it and still find a solution. Their programs are user-friendly and are always getting updated. Review collected by and hosted on G2.com.

We’re still using the desktop version of Heavy Bid until the web-based version is fully rolled out. The desktop version has been great for us, but I’m really looking forward to the features and improvements that will come with the web version. Review collected by and hosted on G2.com.

Your support is amazing. I work in IT, so support is what I interact with most, aside from Credentials. Your team is always ready to help, quick to respond, and extremely knowledgeable about the system. If there’s one thing I hope never changes, it’s your outstanding support. Review collected by and hosted on G2.com.

Your development feels noticeably disjointed, and the level of polish seems to vary a lot from one module to another. Some parts come across as older or more legacy, while others feel much newer and more refined. I really wish the experience were more consistent and cohesive across all of your offerings, so it doesn’t feel like I’m switching between different generations of the product. Review collected by and hosted on G2.com.

Reporting from the field of quantities. also photos from the field. Review collected by and hosted on G2.com.

On the daily reports, it would be nice if the date were on every "page". When I look at daily reports, if there are numerous foremen entering information, when I scroll down to read all of the info, I can't see the date anymore. The date is only shown at the top of each day. Review collected by and hosted on G2.com.