AA
Abdullah A.
Android Developer
Mid-Market (51-1000 emp.)
"HCL commerce review by Abdullah"
HCL Commerce Pros and Cons: Top Advantages and Disadvantages
Quick AI Summary Based on G2 Reviews
Generated from real user reviews
Users appreciate the ease of use in HCL Commerce, enjoying mobile-friendly features that enhance shopping experiences. (1 mentions)
Users appreciate the powerful search features of HCL Commerce, enhancing the mobile shopping experience with smart options. (1 mentions)
Users appreciate the powerful search features of HCL Commerce, enhancing mobile shopping with smart filtering and suggestions. (1 mentions)
Users find HCL Commerce too expensive for small businesses with limited products and resources, impacting accessibility. (1 mentions)
Users find the smaller ecosystem of HCL Commerce limiting, with fewer plugins and themes, making it costly for small businesses. (1 mentions)
Users find that HCL Commerce has a small ecosystem, making it challenging for small businesses with limited needs. (1 mentions)
Top Pros or Advantages of HCL Commerce
1. Ease of Use
Users appreciate the ease of use in HCL Commerce, enjoying mobile-friendly features that enhance shopping experiences.
See 1 mentions
See Related User Reviews
U
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you like about HCL Commerce?
One of the things that I found the best about HCL commerce is their powerful search as it has different features from smart searching along with filte
2. E-commerce Services
Users appreciate the powerful search features of HCL Commerce, enhancing the mobile shopping experience with smart options.
See 1 mentions
See Related User Reviews
U
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you like about HCL Commerce?
One of the things that I found the best about HCL commerce is their powerful search as it has different features from smart searching along with filte
3. Saved Searches
Users appreciate the powerful search features of HCL Commerce, enhancing mobile shopping with smart filtering and suggestions.
See 1 mentions
See Related User Reviews
U
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you like about HCL Commerce?
One of the things that I found the best about HCL commerce is their powerful search as it has different features from smart searching along with filte
Top Cons or Disadvantages of HCL Commerce
1. Expensive
Users find HCL Commerce too expensive for small businesses with limited products and resources, impacting accessibility.
See 1 mentions
See Related User Reviews
U
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you dislike about HCL Commerce?
The thing that I dislike about it is one is its smaller ecosystem compared to the other apps of the same domain as it has fewer plugins and a limited
2. Module Limitations
Users find the smaller ecosystem of HCL Commerce limiting, with fewer plugins and themes, making it costly for small businesses.
See 1 mentions
See Related User Reviews
U
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you dislike about HCL Commerce?
The thing that I dislike about it is one is its smaller ecosystem compared to the other apps of the same domain as it has fewer plugins and a limited
3. Small Business Challenges
Users find that HCL Commerce has a small ecosystem, making it challenging for small businesses with limited needs.
See 1 mentions
See Related User Reviews
U
Verified User
Small-Business (50 or fewer emp.)
3.5/5
"Great Mobile Search, But Limited Ecosystem and High Cost for Small Businesses"
What do you dislike about HCL Commerce?
The thing that I dislike about it is one is its smaller ecosystem compared to the other apps of the same domain as it has fewer plugins and a limited
Top-Rated Alternatives
HCL Commerce Reviews FAQs
Generated using AI
Last updated: Nov 01, 2026
What is HCL Commerce, and what problem is it built to solve?
HCL Commerce is used to run digital commerce operations, including online storefronts and sales across B2B and B2C channels. Its recurring use cases include managing catalogs and orders and coordinating commerce across multiple channels.
What languages does HCL Commerce support?
HCL Commerce supports 12 languages, including Chinese (Simplified), English, French, German, and Gujarati, and others.
What company sizes and industries is HCL Commerce the best fit for?
Positive experiences appear across several company sizes and industries, with especially visible representation in retail, apparel, and technology-related businesses.
- Company sizes: Small businesses, mid-market companies, and enterprises.
- Retail and apparel: Retail and apparel and fashion organizations.
- Technology and services: Information technology, computer software, and related services.
How long does it take to implement HCL Commerce across a team?
Implementation timelines most often fall in the one-to-three-month range, with three-to-six months also a recurring timeframe.
| Time to go live | Relative frequency |
|---|---|
| 1–3 months | Most commonly reported |
| 3–6 months | Also reported regularly |
What customer support options does HCL Commerce provide, and how do users find the overall support experience?
HCL Commerce support is available through email/help desk, chat, and self-service resources. The experience can be helpful, including assistance resolving issues, though users also encounter uneven responsiveness and a desire for stronger technical support.
What features or capabilities could make HCL Commerce even more useful?
The most useful improvements would make the platform easier to adopt and maintain, while broadening its reporting and connectivity options.
- Simplify setup and everyday navigation, especially for new or nontechnical users.
- Make upgrades and version changes less cumbersome, supported by clearer practical documentation.
- Expand third-party integrations and improve connections with existing business systems.
- Strengthen reporting and customer analytics, including tools for maintaining customer records.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
AA
Verified User in Apparel & Fashion
Enterprise (> 1000 emp.)
"Revamped by HCL - B2B & B2C commerce tool for complex business"
What do you like best about HCL Commerce?
Best fit for all ecommerce businesses from enterprise, large, medium to small scale. Steady performance Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
Upgrade is a bit cumbersome, no proper technical support Review collected by and hosted on G2.com.
TK
Thomas K.
Senior Technology Architect
Enterprise (> 1000 emp.)
Originally submitted 9/5/2021
"Revamped HCL Commerce Platform for ALL"
What do you like best about HCL Commerce?
Re architected HCL Commerce is the best fit for all e-Commerce customers, be it large, medium, or small-scale customers, unlike the old legacy WebSphere Commerce Platform. Its technology stack and architecture align with the current industry trends using Microservice based headless architecture for the core commerce engine and frontend using React. Also, the product upgrade lifecycle has been considerably reduced and well defined, unlike the earlier version.
Another significant benefit of using HCL Commerce is the stead performance with the tool and minimal impact or zero downtime during the ThanksGiving or holiday peak sale season, unlike other commerce packages. Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
I would call it an area for improvement instead of a dislike, and it's the painful steps to upgrade from an older version. It would be great if there's a well-defined process and technical support to upgrade from an older version of HCL Commerce to the latest version. Most of the customers which we have interacted with have highlighted the considerable time for upgrade and painful steps. So this is one of the areas to improve. Review collected by and hosted on G2.com.
VR
VARUN R.
Technical Lead
Enterprise (> 1000 emp.)
"Its the best commerce tool available in the market."
What do you like best about HCL Commerce?
It's currently Moved on GCP, and its version 9+ has so many better things that other frameworks do not have. Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
As we have very tough competition in the market with open source technologies, It should also change most of the license fee to a minimal price. Review collected by and hosted on G2.com.
EA
Verified User in Apparel & Fashion
Enterprise (> 1000 emp.)
Originally submitted 10/16/2021
"Scalable and easy Ecommerce platform"
What do you like best about HCL Commerce?
Hcl commerce has a big roadmap and functionalities that benefit to the business Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
Find some partners with knowledge in this version (9.1.x ) Review collected by and hosted on G2.com.
CM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
Originally submitted 9/6/2021
Business partner of the seller or seller's competitor, not included in G2 scores.
"scalable and flexible"
What do you like best about HCL Commerce?
scalability: I was impressed after running some performance tests Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
B2C accelerator: competitors have more features and better design Review collected by and hosted on G2.com.
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"HCl Digital Experience Support and Development"
What do you like best about HCL Commerce?
It manages all the web publication flow, and it is perfect for collaborative work Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
The documentation under IBM and now under HCL is not as explicit (practical) as we would want. Review collected by and hosted on G2.com.
AT
Anand T.
Sr. Solutions Architect
Enterprise (> 1000 emp.)
"Good choice for rapid eCommerce adoption"
What do you like best about HCL Commerce?
It's very easy to customize using Merchant center. It has well defined APIs for integration with third-party systems. It has excellent documentation. Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
The plethora of features might be intimidating for new adopters. Review collected by and hosted on G2.com.
AS
Arbaz S.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"I very handy e-commerce suit to manage and scale a highly customer intensive e-commerce site"
What do you like best about HCL Commerce?
The handling of product and category level promotion Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
Session management can be better allowing for better sticky sessions and affinity. Review collected by and hosted on G2.com.
DM
Dave M.
Risk Analyst
Enterprise (> 1000 emp.)
"Sophisticated tool for managing product selling"
What do you like best about HCL Commerce?
This software allows me to target the new market and provides me full information about it and even allows me to customize the experience that is possible through its APIs system. HCL has really helped me in handling the digital commerce which does not require any technicality. It has enabled me to integrate with my other online channels so that from one platform I can run my business from all aspects like marketing, promotions, selling, personalization etc. Review collected by and hosted on G2.com.
What do you dislike about HCL Commerce?
It seems to be inappropriate in generating reports. There should be best features for keeping records of customers. I think its pricing policy should be modified. Review collected by and hosted on G2.com.
Categories on G2
Explore More
Which vineyard management platforms track crop health and pest management throughout growing seasons?Which desktop publishing platforms are the most reliable for teams that need to avoid steep learning curves and designer-heavy workflows, based on user reviews?What is the best network management tool for hybrid networks?