--- title: GuestPoint Reviews meta_title: 'GuestPoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how GuestPoint works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 7 scale: '5' date_modified: '2026-09-28' parent_category: name: Hotel url: https://www.g2.com/categories/hotel ---

GuestPoint Reviews & Product Details

User Insights

Average based on 7 real user reviews.

GuestPoint Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is GuestPoint, and what problem is it built to solve?

GuestPoint is property management software for motels, hotels, and boutique inns. It brings reservation management, guest and customer records, online booking, inventory, invoicing, booking channels, guest communications, and reporting together to help manage property operations.

What company sizes is GuestPoint designed for?

GuestPoint is designed for smaller organizations and independently operated businesses. Its target company sizes are:
  • Self-employed
  • 1–10 employees
  • 11–50 employees

Which industries is GuestPoint built to serve?

GuestPoint is built to serve the hospitality industry.

What support options are available, and is live/human support included?

Support options include 24/7 live-representative support, email and help desk, and phone support. A knowledge base is also available.

What training resources are available to help teams get started?

Teams can use these training resources to get started:
  • Webinars
  • Live online training
  • Documentation
  • In-person training
  • Videos

GuestPoint Reviews (7)

Reviews

GuestPoint Reviews (7)

4.1
7 reviews
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Jaffer S.
JS
Jaffer S.
APAC Talent Partner
Enterprise (> 1000 emp.)
"Guestpoint property software"
4.5/5
What do you like best about GuestPoint?

It is very easy to use, very good responsive in terms of support, it helps me manage client data, property data, management. Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

It lacks in payments, channel manager updates are little late for about 20 mins. Review collected by and hosted on G2.com.

(Priscilla) Prathyusha A.
(A
(Priscilla) Prathyusha A.
Full Desk Recruitment Consultant
Enterprise (> 1000 emp.)
Originally submitted 8/1/2025
"Best app for property management"
4.5/5
What do you like best about GuestPoint?

It is user friendly interface. 24/7 support best property management and easy to use.Best app to use. Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

This very high price compared to others and if they decrease it, it could be useful. Review collected by and hosted on G2.com.

Alden R.
AR
Alden R.
Client Finance Controller & CSR Council member
Mid-Market (51-1000 emp.)
"The best property management software going around"
5/5
What do you like best about GuestPoint?

The customer support deserves a special mention. That makes the application really stand out. The app allows the user to collaborate and get the best out of the offering. The platform is super reliable, they've been in the business for multiple decades Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

My pet peeve when it comes to GuestPoint is that there are quite a few formalities involved in getting the property listed. The amount of documentation and the ins and outs that go with it make it a bit of a challenge. However, these are for legal purposes, and need to be adhered to. Review collected by and hosted on G2.com.

MAYANK V.
MV
MAYANK V.
Search Engine Optimization Expert
Media Production
Mid-Market (51-1000 emp.)
Originally submitted 9/17/2022
"Guest Point help me to manage my Hotel Business"
2.5/5
What do you like best about GuestPoint?

Their Property Management service is the best solution for all type of businesses. All can try this service and Manage it by creating simple menus in fewer clicks. Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

The least helpful thing is while getting their Property Management service, I have to explain more what the thing I required as per my business. But I thnk this log discussion gives good result. Review collected by and hosted on G2.com.

Abid A.
AA
Abid A.
Digital Marketing Manager
Small-Business (50 or fewer emp.)
Originally submitted 9/15/2022
"Great property Management provider"
3/5
What do you like best about GuestPoint?

As a client, I get all the required things for a hotel management system for one of my clients to make a tourism website, including PMS, Channel Management and a direct booking engine. Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

As a consumer, I didn't see any downside, but my client found it too expensive. According to him, its price may be slightly down, and customer service can be improved. Review collected by and hosted on G2.com.

Samarth A.
SA
Samarth A.
Senior Manager
Mid-Market (51-1000 emp.)
"GUEST POINT - COMPLETE SOLUTION FOR HOTEL BUSINESS"
5/5
What do you like best about GuestPoint?

Guest point helps to provide comfortable and easy access to Guest and also help Hotel Team for overall system and financial management Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

Nothing much, it is brilliant tool- Only user interface can be made more user friendly Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Great product with a lot of room to improve"
4.5/5
What do you like best about GuestPoint?

Guestpoint it's a great product and with a great support! Simple to use, good UX and good integrations. Review collected by and hosted on G2.com.

What do you dislike about GuestPoint?

Just works on a computer, not mobile or tablet compared to other products Review collected by and hosted on G2.com.

Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.