# GroupBy Reviews **Vendor:** GroupBy **Category:** [E-Commerce Search Software](https://www.g2.com/categories/e-commerce-search) **Average Rating:** 3.6/5.0 **Total Reviews:** 10 ## About GroupBy GroupBy's fully cloud native technology powers the world's most relevant and highly converting eCommerce websites. Our SaaS-based, Product Discovery Platform powered by Google Cloud Retail AI, provides industry-leading features for data enrichment, search, recommendations, navigation, personalization, merchandising & search analytics, and is backed by our ongoing commitment to partnering with our clients. We excel with complex, large-scale B2B configurations and in dynamic, high volume B2C scenarios. Founded in 2013, GroupBy is headquartered in Toronto, Canada and has offices in Austin, Texas. ## GroupBy Reviews ### 1. Increases website traffic and improves customers satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Mason B. | Customer Service, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about GroupBy?** The team provides guidance in optimizing search. Promptly solves any issues that arise. **What do you dislike about GroupBy?** GroupBys platform lacks specificity and fails to provide information for data organization. **What problems is GroupBy solving and how is that benefiting you?** GroupBy has made our website compatible, with GSA powered websites. It has solved compatibility issues we previously faced resulting in an user experience. ### 2. GroupBy Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about GroupBy?** The search results that is provided by GroupBy comes in a very well structured format then the general search results. Also the results comes with a lot of attributes that helps the customer find an appropriate solution for their query. **What do you dislike about GroupBy?** Sometimes when the results are vast , navigating through them becomes very tough and stressful. Some work can be done on the UI to improve the user experience and make it more friendly. **What problems is GroupBy solving and how is that benefiting you?** GroupBy provides a website search solution that is easier to use and can be optimised at once helping us find appropriate solutions for any problems we're looking across. ### 3. Accurate and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Nixon j. | Associate Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about GroupBy?** The results are more accurate and users are easily adapting to this, very helpful in our organization. **What do you dislike about GroupBy?** Nothing to specify as a disadvantage on this product. **What problems is GroupBy solving and how is that benefiting you?** Organising pool of data and it also helpful to find exact data we looking for when required. ### 4. Empowering merchandisers to manage product discovery & achieve search relevancy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about GroupBy?** Simple to use functionality of the platform & tools. **What do you dislike about GroupBy?** Some of the analytics features could be optimized. **What problems is GroupBy solving and how is that benefiting you?** GroupBy empowers merchandisers to manage product discovery & achieve search relevancy with an easy-to-use platform. ### 5. A Constant Headache **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2022 **What do you like best about GroupBy?** We had a great account manager at the beginning when we launched Groupby. Unfortunately, he moved into a different position and things just went downhill after that. We liked the customization tools for the most part, but sometimes they limited our ability to achieve the results we wanted. Our current account manager, Daniel Nguyen, is exceptional. He's patient and helpful and responds within a few hours if he's able to help us. If he's unable to help us with our question right away, he acknowledges that he received our question and looks into it and gets back to us as soon as he has an answer. **What do you dislike about GroupBy?** The account management went downhill after our first account manager moved into a different position. There was a lack of communication from the GroupBy team to us about who was in charge of our account and we had little to no guidance on ways we can improve our search. Once we were assigned an account manager, he implemented search rules that ended up hurting our search results and lacked quick response time. We always had to go to THEM with search terms that need improving. They are supposed to be the experts in search functionality, yet it was our team that constantly was reaching out with questions on how to fix our search results. Our experience with GroupBy Enrich was also frustrating. In our initial strategy for our filter system, products were incorrectly attributed. It was extremely time-consuming to go in and manually fix products. They offered to re-do our strategy assessment which was a long, arduous process but ended up being the best move in the long run. The second time is the charm, I guess. We also ran into a few 'surprise' overcharges. You have an X amount of queries per search, and over the holidays when our site is extremely frequented, we went over our allotted qps for the month. We had no idea that this was an issue until we received this random invoice with a $1765 overage fee. The contract we'd agreed to was not clear about anything regarding overcharges or additional fees. The overall experience with Groupby is manual, frustrating and quite frankly, not worth it. So, if you're looking to bring them on as a search provider, make sure you have a dedicated individual to deal with all the issues which you'll inevitability run into! **Recommendations to others considering GroupBy:** Look elsewhere **What problems is GroupBy solving and how is that benefiting you?** The problem with our overages was resolved by contracting us into their Google AI implementation. Not sure how it will benefit us, but I don't have high hopes! ### 6. Groupby Review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about GroupBy?** Our direct account manager is super friendly and open to helping us find solutions **What do you dislike about GroupBy?** the user interface is clunky. RefApp is tricky to navigate, analytics are lackluster, and the system itself is not as agile as we need it to be to drive our search. **Recommendations to others considering GroupBy:** No specific advice. **What problems is GroupBy solving and how is that benefiting you?** They are migrating to Google AI, which should improve some things for them. ### 7. GroupBy is a pleasure to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about GroupBy?** The GroupBy Command Center UI is a pleasure to use - it's very intuitive! **What do you dislike about GroupBy?** Nothing is top of my mind that I strongly dislike about GroupBy. **What problems is GroupBy solving and how is that benefiting you?** GroupBy provides a website search solution that is easy to use and even easier to optimize. ### 8. Great experience. Easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about GroupBy?** Easy to use and very useful. Not hard for the average used to figure out. **What do you dislike about GroupBy?** All the steps to get through. Sometimes navigating waht you are trying to do can be stressful. **What problems is GroupBy solving and how is that benefiting you?** Organization is a big thing always with me. I have realized it's easier to do when I have the thought all set out and know what needs done. ### 9. search technology focused on finding the right products or services for the customer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about GroupBy?** The data searched is more structured than general web content searches, and results come with many attributes that are useful to customers seeking solutions to their problems. **What do you dislike about GroupBy?** A lot of issues with search tuning and supporting non popular e-commerce like pets. **What problems is GroupBy solving and how is that benefiting you?** It helps companies better connect with their customers by creating a more relevant user experience ### 10. Functional for websites using GSA **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2016 **What do you like best about GroupBy?** Searchandiser is a functional tool for influencing GSA results. It does provide better search results for customers in most cases. It is particularly helpful for spelling and redirects and good for ecommerce sites that have large number of SKUs with varying product types. It is also best for mature sites with older product data mixed with newer products. **What do you dislike about GroupBy?** Searchandiser isn't agile and flexible for different site areas. The filters that are created apply to all searches on the site. Also, the functionality is only as good as your product metadata. Not much documentation is available for training purposes. I wouldn't expect that it will solve all your ecommerce site problems, but it will help some. **Recommendations to others considering GroupBy:** Don't expect that Searchdiser will fix your site- but it will help. Also, consider who is going to be the primary administrator. If responsibility will live in IT, how will they stay informed on customer behavior? If it is a marketing function, how will that individual manage the interface and what training will you provide? Searchandiser will be moving to the cloud in 2016, support will no longer be provided for older versions. **What problems is GroupBy solving and how is that benefiting you?** We needed to be able to influence GSA results because we had a mix of mature products as well as new products. We were also facing a situation where we sell higher margin products created with our company and lower margin products that drop ship. ## GroupBy Discussions - [What is GroupBy used for?](https://www.g2.com/discussions/what-is-groupby-used-for) - [View GroupBy pricing details and edition comparison](https://www.g2.com/products/groupby/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A46%3A59+-0500&secure%5Bsession_id%5D=3426cf9e-854d-4b87-a18e-46c524c1b704&secure%5Btoken%5D=906fa38d26394fc6a441886cdd12d4954496a3b22001d8473583ab6eb7cbd45a&format=llm_user) ## GroupBy Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Compatibility** - Federated Search - File Types - Global Language Support **Search Setup** - Indexing - Auto Complete - Product Information - Stemming **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Templates** - Library - Customization - Optimization **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Product Discovery** - Recommendations - Conversion - Personalization - Faceted Search - Ranking and Relevancy **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Functionality** - Personalization - Search Analytics - Integrations **Integration** - E-Commerce - PIM - Merchadising **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Multichannel** - Web - Email - Mobile **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top GroupBy Alternatives - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - 4.6/5.0 (756 reviews) - [Algolia](https://www.g2.com/products/algolia/reviews) - 4.5/5.0 (428 reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - 4.8/5.0 (1,332 reviews)