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# Help Scout vs Helply Comparison - What are their main differences?

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Help ScoutGrooveHQ[+ Add Product](#)

Pricing

**Help Scout**
Free Trial

**$0.00** 5 Users Per Month · Free

**Helply**
Free Trial

**Starting at $49.00** Per Month · 500 credits

**Pricing Insights**
from reviews

Time to Implement

**Help Scout**
1 month

Based on 82 responses

**Helply**
1 month

Based on 47 responses

Return on Investment

**Help Scout**
9 months5 months sooner

Based on 55 responses

**Helply**
14 months

Based on 33 responses

Perceived Cost

**Help Scout**
$$$$$

**Helply**
$$$$$

Average Discount

**Help Scout**
13%5% more

**Helply**
8%

 ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")

 ![Helply](https://images.g2crowd.com/uploads/product/hd_favicon/6cde42da669d6142d0c6a081504468ff/groovehq-helply.svg "Helply")

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**Pros & Cons**
from reviews

**Help Scout**
[
Ease of Use (14)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886246&qs=pros-and-cons#reviews)[
Features (11)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1886108&qs=pros-and-cons#reviews)[
Lack of Features (8)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888195&qs=pros-and-cons#reviews)[
Limited Features (7)
](https://www.g2.com/products/help-scout/reviews?filters%5Bsentiment_snippet%5D=1888295&qs=pros-and-cons#reviews)

**Helply**
[
Customer Support (2)
](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1153418&qs=pros-and-cons#reviews)[
Automation (1)
](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1154513&qs=pros-and-cons#reviews)[
Chat Functionality Issues (1)
](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1155636&qs=pros-and-cons#reviews)[
Comment Issues (1)
](https://www.g2.com/products/groovehq-helply/reviews?filters%5Bsentiment_snippet%5D=1153300&qs=pros-and-cons#reviews)

Integrations

**Help Scout**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image")

Google Analytics

](https://www.g2.com/products/google-analytics/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image")

Slack

](https://www.g2.com/products/slack/reviews)[
View all
](https://www.g2.com/products/help-scout/integrations)

**Helply**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0a4a2dc72d9845572b4287b1777614bf/gravity-forms.jpg "Product Avatar Image")

Gravity Forms

](https://www.g2.com/products/gravity-forms/reviews)[
View all
](https://www.g2.com/products/groovehq-helply/integrations)

Screenshots

**Help Scout**
 ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png)

**Helply**
 ![Helply screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/96917/Inbox.png)

**Ratings**
from reviews

Meets Requirements

**Help Scout**

8.7

8.7327

**Helply**

8.9

8.9161

Ease of Use

**Help Scout**

9.2

9.2331

**Helply**

9.4

9.4161

Ease of Setup

**Help Scout**

9.2

9.2173

**Helply**

9.4

9.483

Ease of Admin

**Help Scout**

9.1

9.1169

**Helply**

9.3

9.378

Quality of Support

**Help Scout**

9.0

9.0300

**Helply**

9.2

9.2149

Has the product been a good partner in doing business?

**Help Scout**

9.1

9.1163

**Helply**

9.1

9.175

Product Direction (% positive)

**Help Scout**

8.1

8.1315

**Helply**

8.7

8.7150

**Features**
ratings from reviews

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

8.6

129

8.6

64

Generative AI

AI Text Summarization

Not enough data

8.8(won by default)

10

Self-Service Experience

Knowledge Base

8.7(tied score)

109

8.7(tied score)

50

Searchable Articles

8.3

104

8.8(won by 0.5)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Mobile Optimization

8.3(won by 0.5)

26

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.8

30

Personalization

8.5

29

8.9(won by 0.4)

38

Community Forums

Feature Not Available

Feature Not Available

Self-Service Platform

Branding

8.8(won by 0.3)

28

8.5

40

Automation

8.7(won by 0.3)

32

8.4

38

Integrations

8.7(tied score)

29

8.7(tied score)

38

Artificial Intelligence

Feature Not Available

8.4(won by default)

21

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Shared Inbox[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.9

67

8.8

78

Productivity Tools

Notes

9.4(won by 0.1)

59

9.3

68

Internal Discussion

9.0(won by 0.1)

56

8.9

67

Assignments and Tasks

8.9

52

9.0(won by 0.1)

63

Workflows

9.0(won by 0.3)

52

8.7

56

Templates

9.1(won by 0.1)

53

9.0

68

Integrations

8.5

48

8.6(won by 0.1)

53

Tagging System

9.3(tied score)

60

9.3(tied score)

70

Analytics

Trends

8.3(won by 0.2)

39

8.1

42

Performance Tracking

8.6(won by 0.1)

51

8.5

49

Email Tracking

Feature Not Available

9.1(won by default)

62

Agentic AI - Shared Inbox

Autonomous Task Execution

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.2

225

8.6

101

Ticket and Case Management

Ticket Creation User Experience

9.2

178

|

Verified

9.3(won by 0.1)

74

|

Verified

Workflow

8.6

197

|

Verified

8.9(won by 0.3)

78

|

Verified

Automated Response

8.6

168

9.0(won by 0.4)

69

|

Verified

Attachments/Screencasts

8.6

178

|

Verified

8.8(won by 0.2)

79

|

Verified

Ticket Collaboration

9.0

183

|

Verified

9.2(won by 0.2)

75

|

Verified

Customer/Contact Database

8.3

101

8.5(won by 0.2)

55

Ticket Response User Experience

9.2

180

|

Verified

9.3(won by 0.1)

78

|

Verified

Service Level Agreement (SLA) Management

Feature Not Available

8.7(won by default)

44

|

Verified

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.3

9

8.5(won by 2.2)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

6.7

7

8.6(won by 1.9)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Email to Case

9.2

172

|

Verified

9.3(won by 0.1)

73

|

Verified

Live Chat Support

7.8

106

|

Verified

8.4(won by 0.6)

40

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Social Media Integration

7.7

62

8.2(won by 0.5)

39

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Voice

7.0

29

|

Verified

7.8(won by 0.8)

26

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Customer Portal

Feature Not Available

Feature Not Available

Video Chat

Not enough data

Not enough data

Platform

Reporting

8.1(won by 0.3)

149

|

Verified

7.8

67

|

Verified

Activity Dashboard

8.2(tied score)

152

|

Verified

8.2(tied score)

70

|

Verified

Customization 

7.7

93

|

Verified

8.1(won by 0.4)

66

|

Verified

User, Role, and Access Management

8.6

104

|

Verified

8.8(won by 0.2)

67

|

Verified

Third-Party Integrations

8.5

82

|

Verified

8.9(won by 0.4)

51

|

Verified

Mobile User Support

7.5(won by 0.3)

39

7.2

47

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

8.7

16

Not enough data

Channels

Multi-Channel Coverage

9.7(won by default)

11

Not enough data

Open Listening

8.6(won by default)

7

Not enough data

Physical Media

8.1(won by default)

6

Not enough data

Design

Communications Strategy Development

7.7(won by default)

8

Not enough data

Create Content

8.8(won by default)

7

Not enough data

Personalization

8.5(won by default)

11

Not enough data

Inbound Identification

9.1(won by default)

11

Not enough data

Regulatory Compliance

9.3(won by default)

10

Not enough data

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

8.6

70

Not enough data

Conversational Platform

Personalization

8.3(won by default)

57

Not enough data

Omnichannel

8.5(won by default)

31

Not enough data

Contextual Engagement

8.7(won by default)

33

Not enough data

Proactive Engagement

8.4(won by default)

36

Not enough data

Support Automation

Intelligent Routing

8.4(won by default)

36

Not enough data

Seamless Escalation

8.8(won by default)

42

Not enough data

Transcripts

8.4(won by default)

34

Not enough data

Self-Serve Support

9.0(won by default)

36

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

8.5

137

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

8.9(won by default)

30

|

Verified

Not enough data

Notifications

8.9(won by default)

32

|

Verified

Not enough data

In-App Messaging

8.2(won by default)

22

|

Verified

Not enough data

Targeted Emails

Feature Not Available

Not enough data

Co-Browsing

Feature Not Available

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

7.7

93

|

Verified

8.1(won by 0.4)

66

|

Verified

Conversation Archiving

8.7(won by default)

29

|

Verified

Not enough data

Lead Development

7.9(won by default)

18

|

Verified

Not enough data

Knowledge Base

9.1(won by default)

35

|

Verified

Not enough data

Team Inbox 

9.5(won by default)

33

|

Verified

Not enough data

Customer Profiles

8.4(won by default)

30

|

Verified

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Email Management[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Sorting & Filtering

Attachment Search

Not enough data

Not enough data

Tags

Not enough data

Not enough data

AI Sorting

Not enough data

Not enough data

Predefined Rules

Not enough data

Not enough data

Integrations

Microsoft Outlook Integration

Not enough data

Not enough data

Gmail Integration

Not enough data

Not enough data

Apple Calendar Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Time Management

Unified Inbox

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Snooze

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Email Management

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Additional Functionality

Whitelisting/Blacklisting

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Signature Management

Not enough data

Not enough data

Shared Inboxes

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Routing

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Recovery

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews)

Help Scout

Small-Business(50 or fewer emp.)

61.7%

Mid-Market(51-1000 emp.)

34.0%

Enterprise(\> 1000 emp.)

4.4%

[![Helply](https://images.g2crowd.com/uploads/product/hd_favicon/6cde42da669d6142d0c6a081504468ff/groovehq-helply.svg "Helply")](https://www.g2.com/products/groovehq-helply/reviews)

Helply

Small-Business(50 or fewer emp.)

77.3%

Mid-Market(51-1000 emp.)

21.6%

Enterprise(\> 1000 emp.)

1.0%

Small-Business

(50 or fewer emp.)

61.7%

77.3%

Mid-Market

(51-1000 emp.)

34.0%

21.6%

Enterprise

(\> 1000 emp.)

4.4%

1.0%

Reviewers' Industry

[![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews)
Help Scout

Computer Software

21.3%

Information Technology and Services

9.8%

Internet

7.4%

Marketing and Advertising

4.3%

Financial Services

4.1%

Other

53.1%

[![Helply](https://images.g2crowd.com/uploads/product/hd_favicon/6cde42da669d6142d0c6a081504468ff/groovehq-helply.svg "Helply")](https://www.g2.com/products/groovehq-helply/reviews)
Helply

Computer Software

13.5%

Information Technology and Services

10.4%

Marketing and Advertising

7.8%

Retail

4.1%

Health, Wellness and Fitness

3.6%

Other

60.6%

FAQs

## Help Scout vs GrooveHQ FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between GrooveHQ vs Help Scout?

GrooveHQ stands out for higher reviewer satisfaction on setup and support, while Help Scout is praised for its ease of use and feature set.

| [GrooveHQ](https://www.g2.com/products/groovehq/reviews) | [Help Scout](https://www.g2.com/products/help-scout/reviews) |
| --- | --- |
| 4.6/5 (194 reviews) | 4.4/5 (431 reviews) |
| Small-Business | Small-Business |
| 9.4 | 9.2 |
| 9.2 | 9.0 |
| Customer Support | Ease of Use |

### How do the pricing models of GrooveHQ and Help Scout compare?

GrooveHQ is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Help Scout.

- **GrooveHQ:** In recent reviews, many buyers highlight GrooveHQ as cost-efficient and a strong value for small teams.
- **Help Scout:** Reviewers note that Help Scout can become expensive as teams grow, with some advanced features requiring higher-tier subscriptions.
- **Switching reasons:** Recent GrooveHQ reviewers cite affordability and ease of setup as key reasons for choosing it over other platforms.

### What are the best alternatives to GrooveHQ and Help Scout?

Front, Zendesk for Customer Service, and Freshdesk are the top three alternatives to GrooveHQ and Help Scout.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [GrooveHQ](https://www.g2.com/products/groovehq/reviews) | 4.6/5 (194 reviews) | Small-Business | Reviewers highlight cost efficiency for small teams | Customer Support |
| [Help Scout](https://www.g2.com/products/help-scout/reviews) | 4.4/5 (431 reviews) | Small-Business | Can become expensive as team grows | Ease of Use |
| [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2507 reviews) | Small-Business | — | Collaboration |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7035 reviews) | Mid-Market | — | Feature Set |
| [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5 (3762 reviews) | Small-Business | — | Ease of Use |

### Which Customer Self-Service features should I prioritize when comparing GrooveHQ and Help Scout?

Buyers should prioritize Knowledge Base, Automation, Integrations, Notes, and Reporting features when comparing GrooveHQ and Help Scout.

- **Knowledge Base:** GrooveHQ (1 all-time mention), Help Scout (7 all-time mentions)
- **Automation:** GrooveHQ (1 all-time mention), Help Scout (11 all-time mentions for Features, including automation)
- **Integrations:** GrooveHQ (1 all-time mention), Help Scout (6 all-time mentions)
- **Notes:** GrooveHQ (recent reviews highlight transparent notes), Help Scout (recent reviews highlight collaborative notes)
- **Reporting:** GrooveHQ (recent reviews cite reporting as an area for improvement), Help Scout (recent reviews cite limited reporting and analytics)

### What are the pros and cons of GrooveHQ vs Help Scout?

GrooveHQ's headline strength is customer support, while Help Scout's is ease of use and feature set.

- **GrooveHQ strengths:** Customer Support (2 all-time mentions), Helpful (2), Automation, Ease of Use, Easy Setup, Efficiency, Email Management, Flexibility, Integrations, Intuitive, Knowledge Base, Platform Usability (each 1 all-time mention)
- **GrooveHQ trade-offs:** Chat Functionality Issues, Comment Issues, Email Communication Issues, Issue Resolution, Merging Issues, Missing Features, Software Bugs (each 1 all-time mention)
- **Help Scout strengths:** Ease of Use (14 all-time mentions), Features (11), Helpful (11), Customer Support (7), Knowledge Base (7), Integrations (6), Chat Features (5), Communication (5), Easy Setup (5), Intuitive (5), Simple (5), User Interface (5), Customization (4), Easy Access (4), Efficiency (4)
- **Help Scout trade-offs:** Lack of Features (8 all-time mentions), Limited Features (7), Missing Features (7), Limited Customization (4), Limited Functionality (4)

### Is GrooveHQ or Help Scout better for small businesses?

GrooveHQ is the stronger fit for small businesses, with both products primarily serving this segment but GrooveHQ receiving more recent praise for small-team value.

- **GrooveHQ:** Small-Business segment; reviewers highlight ease of setup, affordability, and suitability for small teams.
- **Help Scout:** Small-Business segment; reviewers note ease of use but mention higher costs as teams grow.

### Which Customer Self-Service platform has better integrations?

Help Scout is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **GrooveHQ:** Integrations are mentioned in recent reviews, but with limited frequency.
- **Help Scout:** Slack (11 all-time mentions), Jira (3 all-time mentions), and HubSpot (recent reviews) are frequently cited integrations.

### How do GrooveHQ and Help Scout compare on customer support?

GrooveHQ and Help Scout are rated within 0.2 points on Quality of Support, indicating parity in reviewer satisfaction.

- **GrooveHQ:** Reviewers consistently praise responsive and helpful customer support, with many citing fast issue resolution and proactive assistance.
- **Help Scout:** Reviewers highlight helpful and knowledgeable support, with several noting above-and-beyond assistance and clear communication.

### Which is easier to implement, GrooveHQ or Help Scout?

GrooveHQ and Help Scout score within 0.2 points on Ease of Setup, indicating near-parity in implementation experience.

- **GrooveHQ:** Reviewers describe setup as quick, easy, and straightforward, with many noting rapid onboarding and minimal training required.
- **Help Scout:** Reviewers report easy setup and fast go-live, with some mentioning clear workflows and simple configuration.

### Which product has better Notes?

Help Scout is more frequently praised for its Notes feature, with reviewers highlighting collaborative note-taking and process automation.

- **GrooveHQ:** Recent reviews mention transparent notes and team collaboration, with some feedback on note visibility improvements.
- **Help Scout:** Notes feature is cited in recent reviews for enabling collaboration, process automation, and efficient ticket handoffs.

Alternatives

**Help Scout Alternatives**

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

**Helply Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

## Help Scout vs Helply

When assessing the two solutions, reviewers found Helply easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.

- Reviewers felt that Helply meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Helply is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Helply over Help Scout.