Greater Giving Reviews & Product Details

I like that all aspects from ticketing, to table assignment, to auction items, and receipts are in one place. Review collected by and hosted on G2.com.

There can be too many steps on night of registration which delays our check in process. Review collected by and hosted on G2.com.

We got Greater Giving because our fundraising platform didn't have solid events management capabilities. We were using a different company but it just didn't have everything what we were looking for. I had read on multiple resources that Greater Giving was a really great compliment to our current fundraising platform. We've now used it for 3 large events and a handful of small events and it's been really great. The support is also very helpful. Review collected by and hosted on G2.com.

The chat/support function isn't as great as it was when we first signed up for Greater Giving. Review collected by and hosted on G2.com.

I loved the online bidding aspect of it. This year, out of 100 items for silent auction, I only had about five left. All the previous years we've had 10-20. I was also able to sell items that no one had bid on for years. Online bidding let our guests bid from the comfort of their tables. It brought many more bids than we've ever had before. It also increased how much money we made since we sold more items for way more than what they were valued at. Review collected by and hosted on G2.com.

I had four problems: the receipts, the app & card readers, texts, and data transfers. The receipts confused a lot of people because they would receive one when they checked out and one when the item was actually paid for. It made some people think they were charged twice. It would be nice if a receipt would just automatically be emailed once the item was paid for and that's it. With the app, I was really irritated to find that it was incompatible with the laptops we were using. We had to do everything through a browser. Since we couldn't use the app, we couldn't use the card readers I'd ordered, so that was a massive waste of time. When I ordered them, I let the company know which laptops we were using and no one said the app was incompatible. We still have to track the sales in our normal selling software, so I actually had to enter every sale twice. We sold it through Greater Giving and then had to enter it again somewhere else. Then I had to balance it. It made for a whole lot of work. Lastly, the text messages. A lot of users, including myself, never got the welcome text or any thereafter. I contacted support and was basically told "it's your service provider's fault and we can't do anything." That was really frustrating. Review collected by and hosted on G2.com.

They have really good customer service skills, when you communicate with them, they are always very nice. This was important because there were a lot questions while trying the software and later after trying cancel and not being able to. Review collected by and hosted on G2.com.

The sales person told me there would be no penalty if we canceled in 6 months. We tried the software and it is very complicated and does more than we need. It is also rather expensive. It turned out the fine print in the contract meant we owed hundreds of dollars even though we canceled before 6 months. Greater Giving was understanding and worked with us, but we felt mislead and it left us with a bad taste. Review collected by and hosted on G2.com.

The fact that you can track your revenue easily from the dashboard. Also that I can use this even when I'm at home. I like the end of fundraiser tables and charts. This is great for meetings with board members. Review collected by and hosted on G2.com.

Too many functions, should be a little more simple. I do not want to deal with charts, I am simply the person who plans the event. I thinkt here need to be different portals for different people. This would make it much more user friendly than it currently is. Review collected by and hosted on G2.com.

Greater Giving has been a wonderful platform for our organization to use for special events. It captures all guest, sponsor and auction information that we need to steward, cultivate and solicit for future fundraising opportunities. Review collected by and hosted on G2.com.

The pre-event registration does not currently have the opportunity for contributors to pay the credit card processing fee so that it is not passed along to the organization. Review collected by and hosted on G2.com.

Greater Giving was utilized for event specific websites and to gather information about guests and to accept payments. What I liked best was how GG could be used as the same platform for a whole suite of fundraising events, so there was a continuity about using one platform for several events. Review collected by and hosted on G2.com.

What I most disliked about GG was that it didn't feel very modern, or very intuitive. It was difficult to figure out what features were available and how to utilize them. I will say there were many features, but it wasn't as intuitive as other software I've used. Review collected by and hosted on G2.com.

The system is very intuitive and user friendly Review collected by and hosted on G2.com.

I wish the reports had more options for customization Review collected by and hosted on G2.com.

The online giving pages are easy to set up and publish on our website. Logging in to retrieve the information is also seamless. I like how we are able to provide auto-generated emails for certain events and peer-to-peer fundraising pages. Review collected by and hosted on G2.com.

The Event platform could be less clunky. If we use the event platform for event day credit card charges, the receipts are difficult to find. Also check-in at events could move a little faster. I'm not sure how to make that happen.

Also, we keep an alternative credit card processing platform for credit cards given over the phone or on event RSVP cards because the rates are lower than those of Greater Giving. Review collected by and hosted on G2.com.

The websites look clean and professional Review collected by and hosted on G2.com.

The software is a little expensive. Therefore, we can only use it on our high-income fundraising Halas and events. Review collected by and hosted on G2.com.