They’re quick to resolve problems, and they’ve clearly thought through all the features needed for practical, day-to-day work. Review collected by and hosted on G2.com.

Sometimes, new feature requests aren’t taken up quickly, and getting approvals for them can take quite a bit of time on their end. Review collected by and hosted on G2.com.

One of the biggest positives for us was how smoothly the LMS migration was handled. We had an existing loan portfolio on another system, and moving that data to a new platform was a major concern initially. The Graviton team worked closely with us to ensure that the migration process was structured and well planned.

The system is capable of handling detailed loan data during migration, including repayment schedules, outstanding balances, and historical transactions. This helped ensure that the portfolio continued to function correctly after the transition. Once the migration was completed, the LMS has been reliable in managing day-to-day servicing activities such as repayments, schedule tracking, and portfolio monitoring. Review collected by and hosted on G2.com.

Migration projects naturally require careful validation and coordination between teams, so the initial preparation phase can take some effort. However, this is generally expected when transitioning a live loan portfolio.

Apart from that, the platform itself has been stable for our operations, and most of our requirements around loan servicing have been covered. Review collected by and hosted on G2.com.

Graviton feels less like a tool and more like a silent co-pilot — one that understands our messy back-end realities. I’ve seen systems that break the moment you ask them to scale or integrate. Graviton? It absorbs complexity like a sponge. What I love most is the logical separation of layers — frontend for ops, mid-layer for business rules, and a solid backend for data integrity. It means when a ticket lands in my queue, I'm not untangling spaghetti code or chasing ghosts in the system. Review collected by and hosted on G2.com.

The only downside — and this is nitpicking — is the learning curve for their custom rule engine. It’s powerful, yes, but it takes a bit of mental rewiring if you’re coming from monolithic platforms. The UI doesn’t always communicate rule dependencies well, especially when you’re dealing with edge-case loan products. Also, for advanced users, we’d love more CLI access or webhook sandboxing for testing custom integrations. Right now, the dev-to-prod pipeline still needs coordination with team. Review collected by and hosted on G2.com.

Graviton stands out for its microservices-based architecture, making integration seamless with our existing systems. The API-first design helped our dev team connect LOS and LMS modules quickly, with minimal custom code. Their built-in auto-accounting logic eliminated our dependency on third-party finance layers, and the dynamic MIS reporting APIs allowed us to visualize data using our own BI stack.

The platform is highly configurable — we built custom workflows, roles, and logic without touch Review collected by and hosted on G2.com.

While Graviton is technically solid, the developer onboarding journey can be improved. The documentation is detailed, but real-world API samples, GitHub code snippets, and Postman collections for key lending flows would reduce the ramp-up time for new engineers.

Also, API versioning and release notes aren’t always proactively communicated, which occasionally forced us to sync with their support team before pushing changes live. Review collected by and hosted on G2.com.

Graviton makes mapping loan products to the correct accounting heads remarkably simple. Once we configured the accounting rules for fee income, GST, interest accruals, repayments, and write-offs, the system took over with minimal need for manual intervention. Every transaction, including reschedules and part-payments, is posted accurately. What stands out is how well the accounting engine integrates with our ERP—entries flow smoothly and reflect real-time balances. Our balance sheet now accurately represents our loan book without the usual end-of-month reconciliations or adjustments. The Journal and Trial Balance views are especially useful for daily checks and reporting Review collected by and hosted on G2.com.

Some of the reports feel a bit rigid. There are times when we need to slice the ledger data differently or apply filters based on custom fields, but we end up exporting it to Excel to get what we need. Also, the accounting setup screens—especially when it comes to GL mappings—could be easier to navigate. It works once it's set up, but it’s not very intuitive for someone without a technical background. We had to lean on the support team quite a bit in the beginning. A few more in-app tips or walkthroughs would’ve made the initial setup smoother for our finance team. Review collected by and hosted on G2.com.

As a Credit Manager at CVL, we rely heavily on real-time data from field agents, especially during the credit underwriting process. Graviton’s mobile-first approach has helped us reduce file rejections and incomplete submissions drastically. One standout feature is the image watermarking with geo-location. It gives us confidence that the Relationship Officer has physically visited the customer premises—something we struggled to verify earlier. It has significantly improved the authenticity. Review collected by and hosted on G2.com.

There’s not much to dislike, but a feature we’d like to see enhanced is report customization at the branch level. While standard reports are comprehensive, some branch-specific views would help us take quicker credit decisions. Also, while the biometric e-sign feature is powerful, we're still waiting for its full integration with our Aadhaar provider. Review collected by and hosted on G2.com.

in terms of development Graviton is a great choice for quick editing or working on smaller projects. Review collected by and hosted on G2.com.

System permissions and access levels are comprehensive but customizing them for new roles takes a bit of practice. Review collected by and hosted on G2.com.

Graviton is developer-friendly and doesn't lock us into rigid workflows. Everything is modular, the APIs are well-structured, and we were able to integrate our KYC, CKYC, and credit bureaus without vendor bottlenecks. Logging and exception tracking are also detailed, which helps in debugging and audits. Review collected by and hosted on G2.com.

Need improvement LMS and LOS and Reports quality. Review collected by and hosted on G2.com.

We’ve implemented automated rules that reject or flag applications based on criteria like DTI ratio, past delinquency, or bureau score. This eliminates bias and ensures consistency. Review collected by and hosted on G2.com.

The rule builder UI could offer easier testing before deployment. Review collected by and hosted on G2.com.