# Wave Reviews
**Vendor:** Gradwell  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Wave
Built with modern-day working in mind, Wave makes doing business easier. With Wave on your side, you will solve problems faster, communicate effectively, and benefit from collaboration like never before. The Wave solution helps you to reduce costs, save time, and seamlessly integrate hybrid and remote working into your business.






- [View Wave pricing details and edition comparison](https://www.g2.com/products/gradwell-wave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A45%3A08+-0500&secure%5Bsession_id%5D=21a349b9-43e9-49df-a8c2-f8620d7a07b1&secure%5Btoken%5D=5066e51e6e0d2b434444f7e5f0672ea30a4f57b1aa54895ae55470d6aaf96888&format=llm_user)

## Wave Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

## Top Wave Alternatives
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,498 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews)