--- title: Google My Business Reviews meta\_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 393 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 393 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- ### Google My Business Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Google My Business to be an **easy-to-use platform** that enhances visibility and communication for businesses. [(5 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068092&qs=pros-and-cons#reviews) Users benefit from the **efficient review management** features, making it easy to respond to customer feedback promptly. [(3 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2223227&qs=pros-and-cons#reviews) Users value the **centralized platform** of Google My Business for efficiently managing client profiles across multiple surfaces. [(2 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068302&qs=pros-and-cons#reviews) Users value the **convenience** of Google My Business for enhancing visibility and easily communicating business information. [(2 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068320&qs=pros-and-cons#reviews) Users love the **cross-platform compatibility** of Google My Business, simplifying location management across various systems. [(1 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2351708&qs=pros-and-cons#reviews) Users experience **delayed updates** with Google My Business, leading to outdated information and inconsistent asset management. [(3 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2223319&qs=pros-and-cons#reviews) Users report **slow and inconsistent reporting of issues** , leading to delays in updates and support responses for businesses. [(3 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2223238&qs=pros-and-cons#reviews) Users highlight the need for better **review accuracy** features to combat false and outdated information about businesses. [(3 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068350&qs=pros-and-cons#reviews) Users experience frequent **email access issues** with new employees, requiring multiple password resets for functionality. [(1 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068275&qs=pros-and-cons#reviews) Users find the **verification process difficult** , leading to frustration and an unrefined experience with Google My Business. [(1 mentions)](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2433981&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Google My Business ##### 1. Ease of Use Users find Google My Business to be an **easy-to-use platform** that enhances visibility and communication for businesses. [ See 5 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068092&qs=pros-and-cons#reviews) See Related User Reviews ![Cali N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cali N.") CN Cali N. Small-Business (50 or fewer emp.) 5.0/5 "Great Visibility and Easy Communication of Business Hours" What do you like about Google My Business? This has given my business, and my clients’ businesses, great visibility. It also makes it easy to communicate our hours to the general public. ![Ankit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit D.") AD Ankit D. Small-Business (50 or fewer emp.) 4.0/5 "Great Platform to List local Businesses for Better Visibility" What do you like about Google My Business? It’s a great, clean, and easy-to-use platform for setting up business listings for my clients. I’ve been using it for over 8 years to add new business ##### 2. Review Management Users benefit from the **efficient review management** features, making it easy to respond to customer feedback promptly. [ See 3 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2223227&qs=pros-and-cons#reviews) See Related User Reviews ![Cristina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristina B.") CB Cristina B. Small-Business (50 or fewer emp.) 4.5/5 "great profile for a business" What do you like about Google My Business? I like that it's really easy to use and the possibility to update google information of the business without troubles and I like also the analytics. I ![Khawar I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khawar I.") KI Khawar I. Small-Business (50 or fewer emp.) 5.0/5 "Best Way to Connect with Local Customers" What do you like about Google My Business? Google My Business makes it easy to manage business profiles for clients. It allows quick updates for address, phone number, and hours. It helps busin ##### 3. Centralized Platform Users value the **centralized platform** of Google My Business for efficiently managing client profiles across multiple surfaces. [ See 2 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068302&qs=pros-and-cons#reviews) See Related User Reviews ![Khawar I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khawar I.") KI Khawar I. Small-Business (50 or fewer emp.) 5.0/5 "Best Way to Connect with Local Customers" What do you like about Google My Business? Google My Business makes it easy to manage business profiles for clients. It allows quick updates for address, phone number, and hours. It helps busin ![Luca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luca P.") LP Luca P. Small-Business (50 or fewer emp.) 4.5/5 "Local presence manager for Search and Maps" What do you like about Google My Business? • Profile management across Search and Maps
 The product centralizes core business data such as name, address, phone, hours, attributes, and holiday ##### 4. Convenience Users value the **convenience** of Google My Business for enhancing visibility and easily communicating business information. [ See 2 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068320&qs=pros-and-cons#reviews) See Related User Reviews ![Cali N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cali N.") CN Cali N. Small-Business (50 or fewer emp.) 5.0/5 "Great Visibility and Easy Communication of Business Hours" What do you like about Google My Business? This has given my business, and my clients’ businesses, great visibility. It also makes it easy to communicate our hours to the general public. ![Mary S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary S.") MS Mary S. Small-Business (50 or fewer emp.) 4.0/5 "Google" What do you like about Google My Business? Easy to share documents, photos, ect. between employees ##### 5. Cross-Platform Compatibility Users love the **cross-platform compatibility** of Google My Business, simplifying location management across various systems. [ See 1 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2351708&qs=pros-and-cons#reviews) See Related User Reviews ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Location Management with Seamless Integrations" What do you like about Google My Business? Easily take ownership of locations and manage their associated information and attributes. Ability to connect external platforms for bulk location man ### 5 Cons or Disadvantages of Google My Business ##### 1. Delayed Updates Users experience **delayed updates** with Google My Business, leading to outdated information and inconsistent asset management. [ See 3 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2223319&qs=pros-and-cons#reviews) See Related User Reviews ![Ankit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit D.") AD Ankit D. Small-Business (50 or fewer emp.) 4.0/5 "Great Platform to List local Businesses for Better Visibility" What do you dislike about Google My Business? It still lacks a mechanism to counter fake user reviews. Also, the latest status of many businesses and places isn’t updated, so the information can f ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Location Management with Seamless Integrations" What do you dislike about Google My Business? Asset update and management timing is not punctual and inconsistent from the point of view of the brands owning the locations ##### 2. Reporting Issues Users report **slow and inconsistent reporting of issues** , leading to delays in updates and support responses for businesses. [ See 3 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2223238&qs=pros-and-cons#reviews) See Related User Reviews ![Simone I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone I.") SI Simone I. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Location Management with Seamless Integrations" What do you dislike about Google My Business? Asset update and management timing is not punctual and inconsistent from the point of view of the brands owning the locations ![Khawar I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khawar I.") KI Khawar I. Small-Business (50 or fewer emp.) 5.0/5 "Best Way to Connect with Local Customers" What do you dislike about Google My Business? Sometimes changes take time to appear, like updated addresses or photos. Verification can be slow and difficult if the postcard does not arrive. Suppo ##### 3. Review Inaccuracy Users highlight the need for better **review accuracy** features to combat false and outdated information about businesses. [ See 3 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068350&qs=pros-and-cons#reviews) See Related User Reviews ![Adrienne S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienne S.") AS Adrienne S. Small-Business (50 or fewer emp.) 5.0/5 "An Extremely Powerful Platform for Any Company" What do you dislike about Google My Business? False reviews. There should be a better way to verify if someone has been to your business or not, too many people are thumb warriors and will bash a ![Ankit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit D.") AD Ankit D. Small-Business (50 or fewer emp.) 4.0/5 "Great Platform to List local Businesses for Better Visibility" What do you dislike about Google My Business? It still lacks a mechanism to counter fake user reviews. Also, the latest status of many businesses and places isn’t updated, so the information can f ##### 4. Email Issues Users experience frequent **email access issues** with new employees, requiring multiple password resets for functionality. [ See 1 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=1068275&qs=pros-and-cons#reviews) See Related User Reviews ![Mary S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mary S.") MS Mary S. Small-Business (50 or fewer emp.) 4.0/5 "Google" What do you dislike about Google My Business? When we add a new employee they can never acess their new email and we always have to reset the password. Not sure if its a google issue or person. ##### 5. Improvement Needed Users find the **verification process difficult** , leading to frustration and an unrefined experience with Google My Business. [ See 1 mentions ](https://www.g2.com/products/google-my-business/reviews?filters%5Bsentiment_snippet%5D=2433981&qs=pros-and-cons#reviews) See Related User Reviews ![Cali N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cali N.") CN Cali N. Small-Business (50 or fewer emp.) 5.0/5 "Great Visibility and Easy Communication of Business Hours" What do you dislike about Google My Business? The verification process is difficult and feels unrefined. ## Top-Rated Alternatives [ ![Yext](https://images.g2crowd.com/uploads/product/hd_favicon/5704960912a514431d185a72d7a73091/yext%282%29.svg "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![Semrush](https://images.g2crowd.com/uploads/product/hd_favicon/e6c872117633137a9a91ffa14ee3ce41/semrush%282%29.svg "Semrush") Semrush 4.4/5(4,026) ](https://www.g2.com/products/semrush/reviews) [ View All Alternatives ](https://www.g2.com/products/google-my-business/competitors/alternatives) ![Verified User in Program Development](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Program Development") AP Verified User in Program Development Small-Business (50 or fewer emp.) 5/27/2026 "A Valuable Tool for Growing Business Visibility" 3.5/5 What do you like best about Google My Business? What I like best about Google My Business is how easy it makes it for people to find and connect with my business online. It gives me a central place to share updates, photos, contact information, and customer reviews, which helps build credibility and trust. I also appreciate being able to see how customers are finding my business and interacting with my listing, which helps me make better decisions about my marketing efforts. Review collected by and hosted on G2.com. What do you dislike about Google My Business? One thing I dislike about Google My Business is that profile updates and changes can sometimes take longer than expected to be reviewed or published. There have also been times when customer reviews were delayed or difficult to address. While the platform offers a lot of useful features, navigating some of the settings can be confusing, especially when trying to manage multiple aspects of a business profile. Overall, it’s a valuable tool, but there is room for improvement in responsiveness and ease of use. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business helps solve the challenge of making a business visible to potential customers who are searching for services online. It provides a simple way for people to find accurate business information, read reviews, view photos, and contact the business directly. For me, this has helped increase awareness of my services, build trust with new customers, and create more opportunities for people to connect with my business without requiring a large advertising budget. It has made it easier to establish an online presence and reach people who may not have found my business otherwise. Review collected by and hosted on G2.com. Show More 6/5/2026 Current UserValidated ReviewerSource: G2 invite ![Manila B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manila B.") MB Manila B. Digital Marketing Strategist Small-Business (50 or fewer emp.) 5/7/2026 "A powerful and essential tool for local business visibility" 5/5 What do you like best about Google My Business? What I like best about Google My Business is that it’s a free and extremely useful tool for managing a business’s online presence. I really appreciate the built-in statistics and insights, which help me understand how people interact with the business profile. The ability to keep information updated such as opening hours, contact details, photos, and posts, is essential for maintaining accurate communication and improving visibility on Google Search and Maps. Review collected by and hosted on G2.com. What do you dislike about Google My Business? What I dislike most are the occasional update and synchronization issues, which can make changes take longer than expected to appear publicly. I also think the platform sometimes gives too much weight to user suggestions or edits, even when a business profile is actively managed and monitored. This can create inconsistencies or incorrect information that then need to be corrected manually. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business solves the problem of keeping business information visible, accurate, and easily accessible for customers. It’s especially useful for updating special opening hours, temporary changes, contact details, and important announcements in real time. It also improves local visibility on Google Search and Maps, helping customers quickly find reliable information, directions, reviews, and recent updates. This improves communication, reduces confusion, and strengthens the overall online presence of the business. Review collected by and hosted on G2.com. Show More 5/18/2026 Current UserValidated ReviewerSource: Organic ![Haley M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley M.") HM Haley M. O Small-Business (50 or fewer emp.) 4/17/2026 "A Must-Have Free SEO Tool for Brand Awareness and Performance Tracking" 5/5 What do you like best about Google My Business? It is a very great opportunity - low-hangning fruit - to leverage SEO and easily reach clients and generate brand awareness. It's a great central point to promote your business and for clients to see your business' performance. This is a free tool so the ROI is an easy win when it is just your time to invest. Easy to integrate with other marketing tools/channels for collecting reviews from clients. Monitoring business performance in relevance to Google is very easy using GMB. This is something I ALWAYS recommend for people to have and actively use. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It would be really nice to customize the metrics more and go a bit more in depth on GMB specifically. Also, would be great to have an easier process to appeal fake reviews left on GMB profiles. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? At the forefront of organic search results to reach potential clients and easily build brand awareness. Great SEO tool to monitor general SEO performance and place to easily share business updates with clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Krishna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishna S.") KS Krishna S. Founder Marketing and Advertising Small-Business (50 or fewer emp.) 6/11/2026 "Boosts Local Visibility and Makes Business Management Easy" 5/5 What do you like best about Google My Business? Google My Business helps my businesses improve their local online visibility. It makes it easy to manage my business information, collect customer reviews, and appear on Google Search and Maps results. Review collected by and hosted on G2.com. What do you dislike about Google My Business? Google My Business profile updates and verification sometimes take longer than usual. It’s also very difficult to get support when issues arise, and changes made to a listing may sometimes require additional verification. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Google My Business helps me increase local visibility and attract potential customers who are searching for my business. It makes it easier for people to find accurate information, read reviews, get directions, and contact my business, which in turn helps generate more inquiries and leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Arnes O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arnes O.") AO Arnes O. Founder & Lead Content Creator Management Consulting Small-Business (50 or fewer emp.) 2/19/2026 "Effortless Local Visibility and Control with Google Business Profile" 4.5/5 What do you like best about Google My Business? Google Business Profile (formerly Google My Business) makes it simple to establish localized brand authority directly in Google Search and Maps. For my dual‑brand setup (Brzi AI and Brzi Arzi), it acts as a central dashboard where I can publish updates, respond to client reviews, and monitor analytics. This immediate visibility converts organic search queries into brand engagement without requiring heavy SEO or advertising spend. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The biggest downside is the unpredictable automated moderation system. Even small, legitimate changes (like adjusting service areas or updating hours) can trigger suspensions or verification loops. Resolving these issues often means navigating opaque forms with little human support, which creates downtime and risk for small businesses. Spam or fake reviews are also difficult to dispute, as Google’s removal process is slow and inconsistent. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It solves the challenge of fragmented digital presence by centralizing my business information, updates, and contact methods into one verified profile. For Brzi AI and Brzi Arzi, this acts as a high‑conversion storefront on Google Search and Maps. The benefit is measurable: increased organic discovery, stronger local brand trust, and more client inquiries without needing a large marketing budget. Review collected by and hosted on G2.com. Show More 3/4/2026 Current UserValidated ReviewerSource: Organic ![James N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James N.") JN James N. Sales and Marketing Administrator Small-Business (50 or fewer emp.) 4/28/2026 "Simple, Free Tool That Boosts Local Visibility, SEO, and Sales" 5/5 What do you like best about Google My Business? It helps boost my company’s visibility, especially locally- which has increased sales and improved our overall SEO. It’s very simple to use, and I can measure performance in just a few clicks. It also includes features like WhatsApp integration and booking, which I find invaluable. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It’s very easy to use, and it’s free of charge. Once you’ve mastered it and use it effectively, it can really be a game-changer for the company. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It solves the challenge of reaching the local market. Right now, Google My Business helps me attract local customers effortlessly. In fact, local customers find me through the integrated location/maps feature. Overall, it has improved the performance of our marketing efforts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matthew A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew A.") MA Matthew A. SEO Analyst Marketing and Advertising Small-Business (50 or fewer emp.) 4/21/2026 "Gets My Business Online and Listed on a Widely Used Platform" 5/5 What do you like best about Google My Business? It helps get my business online and listed on one of the most widely used platforms for locations. Review collected by and hosted on G2.com. What do you dislike about Google My Business? The turnaround time for changes is slow, and sometimes updates are shown, but when I look into them, there aren’t actually any updates. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? Having your business show up on maps helps people find it more easily. That makes the business better known and, as a result, can lead to more customers, more business, and more sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ankit D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit D.") AD Ankit D. Digital Marketing Specialist Marketing and Advertising Small-Business (50 or fewer emp.) 1/28/2026 "Great Platform to List local Businesses for Better Visibility" 4/5 What do you like best about Google My Business? It’s a great, clean, and easy-to-use platform for setting up business listings for my clients. I’ve been using it for over 8 years to add new businesses for clients, as well as for friends. GMB helps businesses with local SEO and provides more visibility to users. It also helps people learn about a business through user reviews. Review collected by and hosted on G2.com. What do you dislike about Google My Business? It still lacks a mechanism to counter fake user reviews. Also, the latest status of many businesses and places isn’t updated, so the information can feel out of date. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? It’s been very helpful for setting up and creating business listings for my clients. I’ve also listed my own side business on Google to improve visibility for nearby customers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent UserValidated ReviewerSource: G2 invite ![Krassimir I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krassimir I.") KI Krassimir I. Founder Small-Business (50 or fewer emp.) 5/2/2026 "Boosted Local Visibility on Google Search and Maps with Google My Business" 5/5 What do you like best about Google My Business? We use Google My Business to improve our local visibility on Google Search and Maps so our customers can easily find our business Review collected by and hosted on G2.com. What do you dislike about Google My Business? They can improve the customer support, especially handling fake or unfair reviews. This is really very important Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? We improved our local presence. We receive more calls and visits from customers who find us through Google Search and reviews help build trust with our prospects Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GG Guerin G. Marketing Director Marketing and Advertising Small-Business (50 or fewer emp.) 3/12/2026 "Strong Local SEO, But Fake Review Disputes Need Improvement" 3.5/5 What do you like best about Google My Business? Since Google is a pioneer and front-runner in online search, with all of its capabilities, I do enjoy using it when you utilize it correctly. You can really boost your SEO, especially at the local level. Review collected by and hosted on G2.com. What do you dislike about Google My Business? What I dislike most about Google My Business is the dispute process for fake reviews—whether they’re left by competitors, malicious ex-employees, or angry customers who aren’t being truthful. Review collected by and hosted on G2.com. What problems is Google My Business solving and how is that benefiting you? This helps mom-and-pop, local businesses like ours advertise and compete with the major players in the industry, who can outspend a company like ours by a lot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Work at Google? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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