--- title: Google My Business Reviews meta_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 395 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 395 scale: '5' date_modified: '2026-11-04' parent_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing ---

Google My Business Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Google My Business to be an easy-to-use platform that enhances business visibility and communication. (5 mentions)
Users value the efficient review management features of Google My Business, simplifying customer feedback and response tracking. (3 mentions)
Users appreciate the centralized management of business profiles on Google My Business, simplifying updates and enhancing visibility. (2 mentions)
Users appreciate the convenience of Google My Business for enhancing visibility and easy communication of information. (2 mentions)
Users value the cross-platform compatibility of Google My Business for streamlined location management and information control. (1 mentions)
Users face delayed updates that lead to outdated information and slow support responses, complicating business management. (3 mentions)
Users face inconsistent reporting issues with Google My Business that delay updates and complicate location management. (3 mentions)
Users often face issues with review inaccuracy, leading to trust concerns and misinformation about businesses. (3 mentions)
Users face persistent email access issues, leading to frequent password resets for new employees. (1 mentions)
Users find the verification process difficult, leading to frustrations and a less efficient experience with Google My Business. (1 mentions)

5 Pros or Advantages of Google My Business

5 Cons or Disadvantages of Google My Business

Google My Business Reviews (395)

View 1 Video Reviews
Reviews

Google My Business Reviews (395)

View 1 Video Reviews
4.6
395 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
AR
Alexis R.
Co founder
Retail
Small-Business (50 or fewer emp.)
"Google My Business helped my business ranking"
5/5
What do you like best about Google My Business?

After listing my business Green Quid at Google My business it helped my ranking in search engines and it made easier for customer to find my business locally and online. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

every time i make an update it takes a long time to verify and go live. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"It's Good, but Nothing Revolutionary Yet"
4/5
What do you like best about Google My Business?

If your business benefits from Google SEO, you should definitely be using this software to keep your page up to date. It is easy to use for basic info (such as reviews, photos, and Q&A). You can also see your performance, add products, and view bookings. I keep this program on my toolbar to easily access it several times per week. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

I wish the platform offered more options for optimizing SEO and performance. I feel as though it is very basic in its capacity. I would like to see trainings/videos offered directly from Google My Business in the future to improve both the use of its product and the product itself. I also have no idea how to reach out if customer support were needed, as it is not a primary tab on the Google My Business page. Review collected by and hosted on G2.com.

Krishan K.
KK
Krishan K.
Ecommerce Manager
Building Materials
Mid-Market (51-1000 emp.)
Originally submitted 8/22/2024
"Nice service from Google, very useful for all business"
5/5
What do you like best about Google My Business?

Products, services, posts, navigation and reviews. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Nothing to dislike here, all options available are awesome. Review collected by and hosted on G2.com.

Mary S.
MS
Mary S.
COO
Small-Business (50 or fewer emp.)
"Google"
4/5
What do you like best about Google My Business?

Easy to share documents, photos, etc. between employees Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

When we add a new employee they can never access their new email and we always have to reset the password. Not sure if it's a Google issue or person. Review collected by and hosted on G2.com.

Raul B.
RB
Raul B.
Coach empresarial y de vida / Practtitioner on NLP
Small-Business (50 or fewer emp.)
"If you want visibility you have to"
5/5
What do you like best about Google My Business?

The simple and powerful tools that google provides.

Very user friendly with all the advantages of a robust tool.

Great way to enhance your business, it gives you online presence and allows you to connect with potential clients Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

So far my experience has been great. I have nothing to complain about Review collected by and hosted on G2.com.

Ingrid D.
ID
Ingrid D.
Small-Business (50 or fewer emp.)
"noticable"
5/5
What do you like best about Google My Business?

I feel this has helped me grow my business, as I have become more visible. the social content icons have several features and the best is that I can send content to different platforms in one go. The customer support department are always on hand if you require any support. I can make amendments on the go through Google My Business. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

I notice a different occasions that my opening hours change without me amending. It can also take a while for amendments to be proved. Review collected by and hosted on G2.com.

Nikunj C.
NC
Nikunj C.
Digital Marketing Consultant
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Great Lead Generation tool by Google"
5/5
What do you like best about Google My Business?

1. Help local business grow without extraordinary Cost

2.Help generate leads from Google Maps and Google Search Engine Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

1. Require some experience in order to optimize Google Business Profile, otherwise it might not perform Review collected by and hosted on G2.com.

Mary Rose N.
MN
Mary Rose N.
Marketing Team Member
Small-Business (50 or fewer emp.)
"With the help of Google My Business can improve business growing"
5/5
What do you like best about Google My Business?

I like Google My Business because the map pack features not only help customers find directions to your location but also allow you to leave reviews instantly and show all relevant information to your customers (opening hours, address, website) and give them the option to book appointments. GoogleMyBusiness provides you with a prominent Google Maps listing that aids your online marketing efforts. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

There are only a few analytics features, and there are few customization options. The reviews feature is excellent, but businesses have no control over what is posted, which can be incorrect or about competitors. Review collected by and hosted on G2.com.

Michael F.
MF
Michael F.
Head of Retail Market
Enterprise (> 1000 emp.)
Originally submitted 8/7/2023
"MyBusiness is essential for brick and mortar businesses"
4.5/5
What do you like best about Google My Business?

Receive, and respond, to reviews left by customers and build trust. Show all relevant infos to your customers (opening hours, address, website) and give them the possibility to book appointments. GoogleMyBusiness gives you a very visible Google Maps listing and helps your online campaigns. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

There are only limited analytics features. It does not offer a lot of customization possibilities. The reviews function is very good but businesses do not have control over what gets posted and it can be incorrect or competitors can post about you. Review collected by and hosted on G2.com.

Kathy D.
KD
Kathy D.
ED
Mid-Market (51-1000 emp.)
"Google my Business"
5/5
What do you like best about Google My Business?

I love google my business because the map pack features help clients not only find the directions to the place of business, but also allow you to leave reviews instantly Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

The least helpful thing on a business owners side of view is the fact that making the smallest change on your account can cause your entire GMB to go down and it can be down for months on end, Review collected by and hosted on G2.com.