--- title: Google My Business Reviews meta_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 395 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 395 scale: '5' date_modified: '2026-11-04' parent_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing ---

Google My Business Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Google My Business to be an easy-to-use platform that enhances business visibility and communication. (5 mentions)
Users value the efficient review management features of Google My Business, simplifying customer feedback and response tracking. (3 mentions)
Users appreciate the centralized management of business profiles on Google My Business, simplifying updates and enhancing visibility. (2 mentions)
Users appreciate the convenience of Google My Business for enhancing visibility and easy communication of information. (2 mentions)
Users value the cross-platform compatibility of Google My Business for streamlined location management and information control. (1 mentions)
Users face delayed updates that lead to outdated information and slow support responses, complicating business management. (3 mentions)
Users face inconsistent reporting issues with Google My Business that delay updates and complicate location management. (3 mentions)
Users often face issues with review inaccuracy, leading to trust concerns and misinformation about businesses. (3 mentions)
Users face persistent email access issues, leading to frequent password resets for new employees. (1 mentions)
Users find the verification process difficult, leading to frustrations and a less efficient experience with Google My Business. (1 mentions)

5 Pros or Advantages of Google My Business

5 Cons or Disadvantages of Google My Business

Google My Business Reviews (395)

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Reviews

Google My Business Reviews (395)

View 1 Video Reviews
4.6
395 reviews
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Simone I.
SI
Simone I.
Digital Marketing Technology Senior Manager
Enterprise (> 1000 emp.)
"Effortless Location Management with Seamless Integrations"
4/5
What do you like best about Google My Business?

Easily take ownership of locations and manage their associated information and attributes. Ability to connect external platforms for bulk location management. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Asset update and management timing is not punctual and inconsistent from the point of view of the brands owning the locations Review collected by and hosted on G2.com.

Davide F.
DF
Davide F.
Head of Growth
Small-Business (50 or fewer emp.)
"Great for Local Visibility, But Has Its Limitations"
3.5/5
What do you like best about Google My Business?

It can provide excellent visibility if you have a local business, unfortunately it has many limitations. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Unfortunately, the product has several limitations. I also find it far from intuitive. Review collected by and hosted on G2.com.

BB
Bradley B.
Owner
Small-Business (50 or fewer emp.)
"Google my Business is a must for every business"
5/5
What do you like best about Google My Business?

What I like best about Google My Business is that it makes it easy for people in my area to find Brad’s Roofing when they’re looking for a roofer. I can update my info, post photos of jobs, and respond to reviews—all in one place. It helps me stay connected with local customers and gives my business more visibility online. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

What I dislike about Google My Business is that sometimes it’s hard to get your business to show up at the top, even when you’ve been around for years and have great reviews. It feels like newer or less experienced companies can show up higher just because they post more often or play the algorithm better. That part can be frustrating. Review collected by and hosted on G2.com.

Sulay G.
SG
Sulay G.
Internal Operations Manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"A great tool for Local SEO"
5/5
What do you like best about Google My Business?

This is the most important tool for Local SEO, we use it to build presence on Google and Google Ads and Local Services Ads, I love all the updates with photos, videos, business address, etc Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

I don't like the new platform to use from Google Search, and Customer support it's very difficult to contact. Also when an account got suspended is very difficult to solve the problem Review collected by and hosted on G2.com.

Yola S.
YS
Yola S.
Internal Sales Agent / Company Concierge
Small-Business (50 or fewer emp.)
"This is the Best Source for Our Business!!"
5/5
What do you like best about Google My Business?

We receive high-quality leads from Google My Business, which has been very effective for us. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

The only aspect I don't like is receiving repeated robocalls. Review collected by and hosted on G2.com.

Melanie H.
MH
Melanie H.
S
Small-Business (50 or fewer emp.)
"Easy way to gain exposure of your business"
5/5
What do you like best about Google My Business?

Ease of use. Set up was easy. I liked the security of verifying the business. Emails when businesses receive reviews and links to reply to them directly from the email is great. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Set up of multiple addresses is a bit clunky. Unable to group after created. Review collected by and hosted on G2.com.

Animesh J.
AJ
Animesh J.
Senior Software Engineer, Graphics QA
Enterprise (> 1000 emp.)
"Well placed tools for any growing or stable business who wants replacement for Microsoft products"
5/5
What do you like best about Google My Business?

Ease of management of different tools and products in the G-Suite. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Google Gemini - Its kind of hit and miss, its most helpful for spreadsheets and data crunching but often doesn't understand the ask. Review collected by and hosted on G2.com.

LG
Latishia G.
Sr Marketing and Operation Manager
Information Technology and Services
Small-Business (50 or fewer emp.)
"Best for local business visibility"
5/5
What do you like best about Google My Business?

It gives a chance to show up our so as our clients business online. Usually reffer customers to your location. Our company so as most of our clients usually receive 10plus calls everymonth. It has benefits for both users searching for a business so as for business that want to show up for the services or products they offer. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Google My business should have a better fake reviews detection system. Review collected by and hosted on G2.com.

Jaeden N.
JN
Jaeden N.
Digital Marketing Manager
Mid-Market (51-1000 emp.)
"Essential service in the modern business landscape"
5/5
What do you like best about Google My Business?

Google my business is extremely easy to use and accessible. It allows for major exposure of small businesses who utilize SEO and online tactics to grow their business. It is super easy to integrate into a variety of other services for all your companies needs. It creates an all in one hub for monitoring and communicating to the world. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

I am not a fan of google my businesses customer service. Whenever I run into an issue (which is rare), it is very hard to get a human response. Review collected by and hosted on G2.com.

Devin H.
DH
Devin H.
Marketing Manager
Small-Business (50 or fewer emp.)
"Great place for tracking reviews"
5/5
What do you like best about Google My Business?

I love the ability to get a birds eye view of marketing performance on Google! Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Nothing I can think of at the moment. It's a great platform! Review collected by and hosted on G2.com.