--- title: Google My Business Reviews meta_title: 'Google My Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 395 reviews by the users' company size, role or industry to find out how Google My Business works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 395 scale: '5' date_modified: '2026-11-04' parent_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing ---

Google My Business Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Google My Business to be an easy-to-use platform that enhances business visibility and communication. (5 mentions)
Users value the efficient review management features of Google My Business, simplifying customer feedback and response tracking. (3 mentions)
Users appreciate the centralized management of business profiles on Google My Business, simplifying updates and enhancing visibility. (2 mentions)
Users appreciate the convenience of Google My Business for enhancing visibility and easy communication of information. (2 mentions)
Users value the cross-platform compatibility of Google My Business for streamlined location management and information control. (1 mentions)
Users face delayed updates that lead to outdated information and slow support responses, complicating business management. (3 mentions)
Users face inconsistent reporting issues with Google My Business that delay updates and complicate location management. (3 mentions)
Users often face issues with review inaccuracy, leading to trust concerns and misinformation about businesses. (3 mentions)
Users face persistent email access issues, leading to frequent password resets for new employees. (1 mentions)
Users find the verification process difficult, leading to frustrations and a less efficient experience with Google My Business. (1 mentions)

5 Pros or Advantages of Google My Business

5 Cons or Disadvantages of Google My Business

Google My Business Reviews (395)

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Reviews

Google My Business Reviews (395)

View 1 Video Reviews
4.6
395 reviews
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Krassimir I.
KI
Krassimir I.
Founder
Small-Business (50 or fewer emp.)
"Boosted Local Visibility on Google Search and Maps with Google My Business"
5/5
What do you like best about Google My Business?

We use Google My Business to improve our local visibility on Google Search and Maps so our customers can easily find our business Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

They can improve the customer support, especially handling fake or unfair reviews. This is really very important Review collected by and hosted on G2.com.

GG
Guerin G.
Marketing Director
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Strong Local SEO, But Fake Review Disputes Need Improvement"
3.5/5
What do you like best about Google My Business?

Since Google is a pioneer and front-runner in online search, with all of its capabilities, I do enjoy using it when you utilize it correctly. You can really boost your SEO, especially at the local level. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

What I dislike most about Google My Business is the dispute process for fake reviews—whether they’re left by competitors, malicious ex-employees, or angry customers who aren’t being truthful. Review collected by and hosted on G2.com.

Remy d.
RD
Remy d.
Digital Marketing Manager
Retail
Enterprise (> 1000 emp.)
"Best Way to Manage Store Locations in Google for Visibility and Findability"
5/5
What do you like best about Google My Business?

Best way to manage you store locations in Google to display the most important info to you customers and create a good visbility and findability in Google for your store to drive optimal business. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Random users can influence the info on your store locations without to much checks Review collected by and hosted on G2.com.

Surbhi Y.
SY
Surbhi Y.
CEO
Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
Originally submitted 4/8/2026
"Best Local Results for High-Business Searches - Helps in Branding"
5/5
What do you like best about Google My Business?

I love to share that I got best local result after finding the high business Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

I think here option to add social media and more than one number Review collected by and hosted on G2.com.

Adrienne S.
AS
Adrienne S.
Marketing Manager
Small-Business (50 or fewer emp.)
"An Extremely Powerful Platform for Any Company"
5/5
What do you like best about Google My Business?

I think its an extremely powerful platform for any company to have. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

False reviews. There should be a better way to verify if someone has been to your business or not, too many people are thumb warriors and will bash a company for things that are not relevant or the company's fault. Review collected by and hosted on G2.com.

Khawar I.
KI
Khawar I.
Off-Page SEO Specialist
Small-Business (50 or fewer emp.)
"Best Way to Connect with Local Customers"
5/5
What do you like best about Google My Business?

Google My Business makes it easy to manage business profiles for clients. It allows quick updates for address, phone number, and hours. It helps businesses show up on Google Search and Google Maps, which brings more local customers. The dashboard is simple and useful for posting updates, adding photos, and responding to reviews in one place. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Sometimes changes take time to appear, like updated addresses or photos. Verification can be slow and difficult if the postcard does not arrive. Support response time is often slow, which can delay fixing important issues for clients. Review collected by and hosted on G2.com.

Cali N.
CN
Cali N.
CEO
Small-Business (50 or fewer emp.)
"Great Visibility and Easy Communication of Business Hours"
5/5
What do you like best about Google My Business?

This has given my business, and my clients’ businesses, great visibility. It also makes it easy to communicate our hours to the general public. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

The verification process is difficult and feels unrefined. Review collected by and hosted on G2.com.

Cristina B.
CB
Cristina B.
Impiegata
Small-Business (50 or fewer emp.)
Originally submitted 9/30/2025
"great profile for a business"
4.5/5
What do you like best about Google My Business?

I like that it's really easy to use and the possibility to update google information of the business without troubles and I like also the analytics. I can also update photos of the activity to make the profile more interesting. And I also check the reviews. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

I really like everything about it and I don't have any problems with it. Review collected by and hosted on G2.com.

Naresh D.
ND
Naresh D.
Founder
Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
Originally submitted 1/13/2026
"Helped Me Get More Local Users Without Paying"
5/5
What do you like best about Google My Business?

It's help me to got more user localy without any pay Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

there are no loop point, it's perfect in it's own criteria Review collected by and hosted on G2.com.

Luca P.
LP
Luca P.
Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Local presence manager for Search and Maps"
4.5/5
What do you like best about Google My Business?

• Profile management across Search and Maps


The product centralizes core business data such as name, address, phone, hours, attributes, and holiday schedules with zero licensing cost, and changes propagate into both Google Search and Google Maps surfaces from a single profile editor.

• Free listing with native visibility features


Listing creation and maintenance are free, and the interface exposes native modules for hours, photos, posts, services, products, and review responses that surface in local panels and map packs when the profile is eligible to appear.

• Review management and response workflow

A dedicated reviews area supports monitoring incoming customer feedback and responding directly from the profile, which is essential for reputation operations in local SEO and for surfacing rich snippets on branded panels.

• Posts, photos, and content freshness signals

The platform supports periodic posts and photo uploads that display in the profile, giving operational updates and merchandising highlights additional surface area within the listing experience on Google properties.

• Multi surface presence: Search, Maps, Shopping context

A single profile powers presence across Search results, Google Maps, and applicable shopping contexts, consolidating discovery for navigational and “near me” queries without separate setup per surface.

• Multi location and API oriented management paths


For brands operating multiple locations, Google exposes API oriented management patterns and capabilities that facilitate scaled updates beyond the on profile in Search experience, which is helpful for enterprises and agencies handling large portfolios.

• Evolving communications features

Recent updates include a native option to connect WhatsApp as a contact method on the Business Profile, filling a gap left by the prior Business Chat removal and re enabling direct messaging touchpoints from the listing. Review collected by and hosted on G2.com.

What do you dislike about Google My Business?

Initial and ongoing verification can be challenging, and policy compliance issues can result in suspensions that remove visibility until resolved, which adds operational risk for location onboarding and maintenance. Review collected by and hosted on G2.com.