Gong has completely transformed how we manage our pipeline. The real game-changer for us isn’t just call recording; it’s the applied AI that helps remove subjective bias from our CRM notes. The sentiment analysis and automated insights make it easier to spot deal risks that would have previously gone unnoticed. What’s especially impressive is how the platform stays so robust while still feeling extremely intuitive to use. At this point, we’re no longer making decisions based on opinions—we’re basing them on the reality of our customer interactions. Review collected by and hosted on G2.com.

The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams. Review collected by and hosted on G2.com.

What I like best about Gong is how it gives clear visibility into customer conversations and turns them into actionable insights. It helps teams improve coaching, identify deal risks early, and understand what top performers are doing differently. The automatic call summaries and analytics also save a huge amount of time while keeping everyone aligned across sales, marketing, and customer success. Review collected by and hosted on G2.com.

One downside of Gong is that the amount of data and notifications can sometimes feel overwhelming, especially for larger teams. Some insights can also require a lot of filtering to get to the most relevant information, and pricing may be difficult for smaller businesses to justify. Additionally, call transcription accuracy can occasionally struggle with accents, overlapping conversations, or industry-specific terminology. Review collected by and hosted on G2.com.

The AI transcript feature is super helpful. It also provides a summary, which makes it easier to share with clients.

The call outline feature is also very useful, especially when I need a clear, well-organized summary of the conversation. Review collected by and hosted on G2.com.

Sometimes the AI transcripts aren’t accurate enough, and they don’t always interpret the conversation in the appropriate way. Review collected by and hosted on G2.com.

I use the call transcript feature after every call to generate a thorough recap email. It saves me at least 15 minutes for every call and has made my email follow-ups more consistent and efficient.

Gong is reliable and while I used to run into issues with calls not recording, that hasn't happened in over a year.

Navigating the product is easy and I like the way it looks. Review collected by and hosted on G2.com.

Gong's AI features are overall lacking - specifically their email generation tool. While I love that I can copy the transcript, I have to paste the transcript into chat gpt to get a good follow up email. Their tools lacks detail; the emails are short and don't capture what I need them to. Review collected by and hosted on G2.com.

I like that Gong stores all the information from my calls, as well as my colleagues’ calls. It’s really helpful to cross-check how I’m doing by comparing my calls with other team members’ calls. It’s also super easy to use, and the transcript recap is really good. Review collected by and hosted on G2.com.

The main thing I dislike about Gong is the search bar in the top-right corner for finding calls. It has a weird laggy load time, and I sometimes struggle to find specific people because it randomly switches and I end up clicking the wrong thing. Review collected by and hosted on G2.com.

I like being able to go back and listen to my calls. I also like sending my manager calls from GONG so she can give me feedback. Another upside is that it helps me see tasks I haven’t touched in a while, which makes it easier to stay on top of follow-ups. Review collected by and hosted on G2.com.

I haven’t found any dislikes yet. That said, sometimes it doesn’t capture all of the BANT information from a call even when it’s provided, but it does let me add it manually. Review collected by and hosted on G2.com.

The most helpful thing about Gong is that one does not need to listen/watch a recorded video, and instead can just read the transcript to get the information quickly. It makes it so that note-taking is no longer needed, if I forget what was said, I can quickly access the meeting notes to understand what was missed. The amount of time saved is priceless. Review collected by and hosted on G2.com.

There are times when Gong transcribes what is being said incorrectly to the point that the recording needs to be viewed. In general it does feel like invasion of privacy to have every spoken word transcribed and recorded.. I feel like interactions are less genuine when using Gong. Review collected by and hosted on G2.com.

What’s most helpful about Gong is the visibility it brings to customer conversations. Having calls automatically recorded, transcribed, and analyzed makes it much easier to capture key insights, track follow-ups, and never miss important details. It’s especially valuable for reflecting on conversations, improving messaging, and sharing context across the team without relying on manual notes. Review collected by and hosted on G2.com.

One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise. Review collected by and hosted on G2.com.

As a Director, it’s very helpful to receive insights from calls across my team directly in my inbox. It gives me a leg up because I can ask the right questions sooner, rather than waiting to be informed later. It also helps at the end of the week, when I need to quickly find key details and distill them into my weekly report. Review collected by and hosted on G2.com.

There are a lot of notifications, and the built-in search features don’t seem very good. I can’t just search for a customer directly; I have to go through a few steps to get there. Also, I don’t find the AI to be very powerful. Review collected by and hosted on G2.com.

What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow. Review collected by and hosted on G2.com.

One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations. Review collected by and hosted on G2.com.