Recommendations to others considering GoldMine:
I would not recommend an immediate company wide roll out. I would start with a small, select few individuals first. These need to be part of a team that was formed to investigate the need for a CRM program. Start with 3-5 seats. Set up the company and have these team members use the product for at least three months. Engage a Goldmine consultant (pay them) to work with you on the installation, training. Get buy in from your IT department. If they will not support it you are looking at an ongoing expense by having to rely on outside assistance. This is a great program but it will need constant updates to keep it running smoothly. I started using this back in 1995 as a project manager for a construction company. They didn't have any kind of a CRM at that time with several offices and revenues in excess of $250 million a year. I did the research and picked Goldmine over several others that were available at that time. Review collected by and hosted on G2.com.
What problems is GoldMine solving and how is that benefiting you?
We have modified the program to track our dog sales & inventory. We are able to track a dog from the vendor we purchased from all the way through the various kennel locations we own, through those kennels and then ultimately to the end user that we sold the dogs to. Think of how our criminal justice system works. The dog being the human criminal. From being arrested and then processed through the courts, jails & prisons. Kind of the same idea but for dogs. We can tell you where any dog came from to where it currently is located today. Review collected by and hosted on G2.com.
