--- title: GoldMine Reviews meta_title: 'GoldMine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how GoldMine works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 197 scale: '5' date_modified: '2026-11-11' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

GoldMine Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation capabilities of GoldMine, streamlining B2B sales workflows and reducing administrative tasks. (1 mentions)
Users value the easy customization of GoldMine, allowing them to tailor it to their specific B2B sales needs. (1 mentions)
Users appreciate the easy setup of GoldMine, making the initial experience functional and straightforward. (1 mentions)
Users appreciate the deep customization and pipeline-centric design of GoldMine, perfectly tailored for B2B sales workflows. (1 mentions)
Users value the organization efficiency of GoldMine, enabling seamless management of all transactions effectively. (1 mentions)
Users report persistent email integration issues with Exchange Online in GoldMine, affecting communication efficiency. (1 mentions)
Users find the steep learning curve of GoldMine challenging, especially due to its dense and non-intuitive navigation. (1 mentions)
Users find GoldMine's navigation non-intuitive, which creates a steep learning curve and wastes valuable time. (1 mentions)
Users note that the UI and UX need improvement, impacting their overall experience with GoldMine. (1 mentions)
Users find GoldMine's time-consuming navigation frustrating, estimating wasted time on repetitive tasks and complex UI interactions. (1 mentions)

5 Pros or Advantages of GoldMine

5 Cons or Disadvantages of GoldMine

GoldMine Reviews (197)

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Reviews

GoldMine Reviews (197)

View 1 Video Reviews
3.7
197 reviews
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Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Gets the job done"
2.5/5
What do you like best about GoldMine?

Goldmine was very simple to use. It was easy for me to create, edit, and manage the hundreds of contacts id view each day. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Maybe things have changed since I last used GoldMine but I wish it was easier to upload and manage a bunch of records at a time instead of individually. Review collected by and hosted on G2.com.

Michelle R.
MR
Michelle R.
Administrative Social Media Coordinator
Mid-Market (51-1000 emp.)
"GoldMine is a diamond in the rough!"
4/5
What do you like best about GoldMine?

The search capabilities have saved us several times. The organization of each account is definitely helpful as well. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The complex process of connecting email to GoldMine is frustrating- however, we are also frustrated that we aren't using GoldMine to full potential - which is definitely our fault!! Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"I need more training to really get the hang of it, but it is a very useful tool for Sales!"
4.5/5
What do you like best about GoldMine?

I like several of its abilities: You can create groups of all kinds and send out mass mailings. You can work with code and add URL links and pictures. You can create specific fields to sort and create groups. You can track your sales. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

You do require training in order to use it to its full potential...you pay for maintenance and upgrades, then you have to pay for a partner to help you when you can't accomplish tasks. Review collected by and hosted on G2.com.

Verified User in Maritime
UM
Verified User in Maritime
Small-Business (50 or fewer emp.)
"agile and email friendly"
3.5/5
What do you like best about GoldMine?

Ease of toggling between contacts and finding emails and searching through historic emails is easy. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Main focus is on emails, campaigns, templates and as a contact rolodex, however, not as efficient as other CRMSs for project tracking. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Effective Office Management System"
3.5/5
What do you like best about GoldMine?

This is an easy system to use with calendars and reminders to help organize sales. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

It could produce more leads and be more like AMS. Review collected by and hosted on G2.com.

Vicki W.
VW
Vicki W.
Content Creator. Actor. Social Media Strategist. Snapchatress. Blogger. Public Relations.
Small-Business (50 or fewer emp.)
"Goldmine is old school and maybe its time for something new?"
3.5/5
What do you like best about GoldMine?

Goldmine came out several DECADES ago and was a really good sales CRM. I think that it's GOOD, but there are things that are better now. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The fact that it is old and their leadership moved on to create a more robust software called Nimble. It just seemed dated. The challenge is that there are so many softwares to choose from. You need to decide whats best for you! Review collected by and hosted on G2.com.

Lisa L.
LL
Lisa L.
Conference Coordinator
Management Consulting
Small-Business (50 or fewer emp.)
"Excellent tool for maintaining our 10,000 contacts"
4/5
What do you like best about GoldMine?

We are able to enter and query every contact detail, every purchase, every registration, every product in one location. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The mail merge feature doesn't always work the way I'd like. Review collected by and hosted on G2.com.

Verified User in Import and Export
UI
Verified User in Import and Export
Small-Business (50 or fewer emp.)
"Goldmine use review"
0.5/5
What do you like best about GoldMine?

It tracks all customers as well as pretty easy to find out how many calls have been made daily Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

It crashes all the time as we are using an older product Review collected by and hosted on G2.com.

Verified User in Paper & Forest Products
AP
Verified User in Paper & Forest Products
Small-Business (50 or fewer emp.)
"Good, but Dated"
3/5
What do you like best about GoldMine?

Very powerful CRM with full suite of contact management, lead management, and mail-merge functionality. It integrates well with G Suite for Business through the RIVA CRM integration solution. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Very dated and confusing interface, difficult to customize (eg. hide unwanted features for deployment), difficult to administer. Review collected by and hosted on G2.com.

Michael K.
MK
Michael K.
Senior Sales Consultant
Management Consulting
Small-Business (50 or fewer emp.)
"Outdated CRM"
2.5/5
What do you like best about GoldMine?

Unlimited capacity. Keeps all history for future use. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Not easy to enter several search criterias Review collected by and hosted on G2.com.