The basic features are easy to use. The email center is easy to use. That’s about it. Review collected by and hosted on G2.com.

It’s outdated. It’s not user friendly. There’s no “app” for mobile phones. Review collected by and hosted on G2.com.

Easy of use, automated processes are very powerful, pre-defined dashboards are very useful and you can create the ones you need. You have many add-on products that complement the functionality like MasterMine that gives you power through pivot tables in Excel Review collected by and hosted on G2.com.

They don't offer SQL Server and Crystal Reports for free. If you want to buy licenses and are not current with the upgrade protection program (UPP) they don't sell them, also, if you don't pay the UPP and want to renew it later they charge you the time you didn't pay. The Spanish version is outdated several years ago Review collected by and hosted on G2.com.

The ability to save drafts and use them as and when required. Review collected by and hosted on G2.com.

Search feature is not the best, wish you could just search by using some key points mentioned in the email. Review collected by and hosted on G2.com.

Goldmine is a solid CRM program that helps manage our customers, prospects and suspects with ease. Review collected by and hosted on G2.com.

More communication directly from Goldmine with tips would be helpful. Review collected by and hosted on G2.com.

Nothing.

Just typing this to reach the 40 character minimum Review collected by and hosted on G2.com.

Crashes when retrieving emails with winmail.dat files. Claims to be fixed in 2015 are untrue. Current version 2018.2 and still broken. Review collected by and hosted on G2.com.

Easy to customize filters and customer information. Accounts are sorted into territories and sales personnel can easily find customers based off location, phone number, other vendors, time zone and more. Review collected by and hosted on G2.com.

It does not allow order entry. We must use different software to place orders. Review collected by and hosted on G2.com.

Ability to customize the stats/customer information available on the main screen. Calendar is useful, including the ability to drag call appointments to different days. Review collected by and hosted on G2.com.

There is some difficulty in searching by key word in the "reference" section, even within one specific territory. Also, the contact information is difficult to update. Review collected by and hosted on G2.com.

Love the flexibility and customization that comes with the database setup. Review collected by and hosted on G2.com.

Too outdated of a UI and few/no integration capabilities. Review collected by and hosted on G2.com.

It is fast, and intuitive, and very well organized Review collected by and hosted on G2.com.

It is a bear to install and synchronize, can be expensive to maintain. Review collected by and hosted on G2.com.

Goldmine allows for a lot of customizability. It allows small businesses an easy way to build a contact database and use it effectively without having to invest in a cloud-based solution. Review collected by and hosted on G2.com.

The outdated interface. GoldMine shows its age the minute you open it. The system functions solely on-premise and requires much more maintenance than a similar cloud-based service. It proves difficult to integrate with the most common applications. The Outlook integration is slow and cumbersome, but you use it so you have a modern interface, unlike GoldMine's built-in client. The accounting integration is a joke and doesn't function easily. Review collected by and hosted on G2.com.