--- title: GoldMine Reviews meta_title: 'GoldMine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how GoldMine works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 197 scale: '5' date_modified: '2026-11-11' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

GoldMine Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation capabilities of GoldMine, streamlining B2B sales workflows and reducing administrative tasks. (1 mentions)
Users value the easy customization of GoldMine, allowing them to tailor it to their specific B2B sales needs. (1 mentions)
Users appreciate the easy setup of GoldMine, making the initial experience functional and straightforward. (1 mentions)
Users appreciate the deep customization and pipeline-centric design of GoldMine, perfectly tailored for B2B sales workflows. (1 mentions)
Users value the organization efficiency of GoldMine, enabling seamless management of all transactions effectively. (1 mentions)
Users report persistent email integration issues with Exchange Online in GoldMine, affecting communication efficiency. (1 mentions)
Users find the steep learning curve of GoldMine challenging, especially due to its dense and non-intuitive navigation. (1 mentions)
Users find GoldMine's navigation non-intuitive, which creates a steep learning curve and wastes valuable time. (1 mentions)
Users note that the UI and UX need improvement, impacting their overall experience with GoldMine. (1 mentions)
Users find GoldMine's time-consuming navigation frustrating, estimating wasted time on repetitive tasks and complex UI interactions. (1 mentions)

5 Pros or Advantages of GoldMine

5 Cons or Disadvantages of GoldMine

GoldMine Reviews (197)

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GoldMine Reviews (197)

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3.7
197 reviews
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AO
Austin O.
R
Small-Business (50 or fewer emp.)
Originally submitted 8/18/2021
"An Incredibly Straightforward and User-Friendly CRM"
5/5
What do you like best about GoldMine?

Goldmine is an incredibly snappy and easily understood piece of software. It provides essential information for a prospect's contact details, such as name, email, phone number, etc. It allows users, such as a recruiter like myself, to very easily create leads based on a prospect's information, schedule calls for them at any point in time, take notes based on our interactions, and easily save and organize that data for future use. Goldmine is extremely functional, which makes sense given its age and number of updates. Its autosave function is extremely useful, especially when comparing it to other CRMs such as SugarSell, which are far newer and yet lack this basic, quality of life feature. Goldmine is hardly flashy, but its user interface is extremely simple to understand, quick to load and function, and more than functional for categorizing data on prospects. This is extremely vital for anyone working in sales, or recruiting like me. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

Goldmine is not web-based, so it can go down and be completely inaccessible even if your internet connection is completely stable. Additionally, while the software itself is snappy, the initial loading process when opening it can take around a minute or so. However, the pros far outweigh the cons with Goldmine. Review collected by and hosted on G2.com.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
Originally submitted 8/10/2022
"Seamless User Experience"
5/5
What do you like best about GoldMine?

Managing contacts and email history/correspondence with different customers. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The user interface could be more modern. Feels a little outdated. Review collected by and hosted on G2.com.

Joseph R.
JR
Joseph R.
Director of Marketing
Small-Business (50 or fewer emp.)
"Exceptionally great program for smaller companies"
4/5
What do you like best about GoldMine?

What I like best about Goldmine is that I was able to maintain customer records in one central place. I was able to pull up orders with ease and send invoices quickly. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The least helpful thing about Goldmine is that you are unable to set it up on your own without someone who has used it before or is familiar with the technology. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Golmine is stuck in 2005"
0.5/5
What do you like best about GoldMine?

Could have been a great CRM, but there is a lack of updates, so it cannot compete with the new CRMs. The e-mail history and filter creation tools are great, but not intuitive, so it's a learning curve. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

It is not intuitive or user-friendly. No software updates EVER. Poor workflow and no collaboration features, or pipeline features that would make workflow more efficient. Review collected by and hosted on G2.com.

Paul Z.
PZ
Paul Z.
National Sales Specialist
Small-Business (50 or fewer emp.)
Originally submitted 6/17/2021
"Goldmine is a great tool to organize your prospects and meet your sales goals!"
5/5
What do you like best about GoldMine?

I like how I can set reminders to follow up with my prospects in the headset business. I also like that I can keep company details and notes to follow up with the right information quickly. I USE THIS TOOL DAILY, AND IT HELPS ME TO KEEP ORGANIZED! Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

I have no complaints about the service it's great. I do wish it was harder for my co-workers to switch the leads to them. I think they should note when someone changes the lead, so everyone can see it was changed to new rep. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
Originally submitted 6/9/2021
"Good Product"
3.5/5
What do you like best about GoldMine?

It was an easy-to-use customer relationship management tool. I kept the contact information in place initially and saw a feature to add comments after the completion of lead follow-up. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

I used it for a short while as the company outsourced the CRM installation, and I received training to use it. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Goldmine"
2.5/5
What do you like best about GoldMine?

Ease of learning system and simple interface for easy data recall Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

It can be a little rigid and didn't come with many bells and whistles in our version Review collected by and hosted on G2.com.

JB
John B.
T
Enterprise (> 1000 emp.)
Originally submitted 10/19/2021
"GoldMine very user friendly"
3.5/5
What do you like best about GoldMine?

It is straightforward to learn, making it very easy to teach new team members Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

I wish it were web-based so I could access it anywhere and could network with other software like FIXX CMMS Review collected by and hosted on G2.com.

Verified User in Machinery
UM
Verified User in Machinery
Mid-Market (51-1000 emp.)
Originally submitted 10/15/2021
"Sales Manager"
3.5/5
What do you like best about GoldMine?

Having contact information and all correspondence stored in one location. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

When e-mails from Outlook sync into Goldmine, attachments are given different numbers and social media icons do not come through. Does not look good when needing to forward e-mails directly from Goldmine. There needs to be a better calendar sync with Outlook. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"Goldmine to digitalize customer database"
4/5
What do you like best about GoldMine?

Goldmine is the perfect platform to implement the digitalization of the customer database for the first time. Review collected by and hosted on G2.com.

What do you dislike about GoldMine?

The filters and the data required are in some cases too specific and require some time to be fulfilled. Review collected by and hosted on G2.com.